Wellue

Quick service and so far

Quick service and so far, a reliable product.

I purchased the watch for my father who…

I purchased the watch for my father who has had high blood pressure for most of his adult life to help monitor his health after a triple heart bypass. Unfortunately the watch hasn’t worked long enough to collect enough data. We have had to contact support once a month and all they will do is send a new watch, they aren’t able to offer a refund but they can send a replacement every month when the next one stops working. One of the replacements we received was mailed from someone personally trying to mail their back and it came without a box and from their personal address with their email printed inside of it requesting to send it back. They have never once asked us to mail ours back, but i don’t blame them because they don’t work. They last about 30 days and it’s not that it just needs charged, the screen goes out or blurs. I wish i could just get the money back and put it towards something more trustworthy. Save your money and the hassle and just get something a little more pricey. My first purchase was on 2/18/26, i notified them on 3/16/26 for a replacement. The. Again on 4/6. Again on 5/4 and now on 6/2. It’s like they only want them to last for a month

Don't gamble with your own life and well being

Product support was disgraceful, and these so called health products are a gamble with your own life and well being. I purchased a Resvent unit which smelt and occasionally shutdown. Three months after the purchase, I asked if it could be replaced and what the error code meant. They demanded I catch and film the code to prove it during the night. I initially gave up after the run around, I bought another unit cause I needed sleep. The next time I used it, the motor winding caught fire, filling my lungs with smoke. Wellue refused replacement of either the unit or part. Burned out winding; imgur. com/a/F2sEGdP

There is an excellent support and every…

There is an excellent support and every feedback has been done within 24 hours. I will buy again - THANK YOU.

Wellue is the Best!

After getting lousy service and supplies for a copay on a machine that cost almost as much as the device itself, I decided to stop paying the Highway Robbery copay and BUY my equipment with a 2 year warranty instead. Why anyone would put up with that kind of bullcrap is beyond me, when you can nip it in the bud and buy the equipment from reputable dealer instead! The delivery was right on time, the equipment is awesome and the customer service is like a breath of fresh air. Thank you, Wellue!

Great products and great customer service

We have been using Wellue products for close to 8 years, especially with our kids who have complex conditions which requires constant oxygen monitoring without impairing their activities. We have used the Baby02 and KidsO2 pulse oximeters. They are very accurate and have measured them side by side with hospital equipment during admissions. On a few occasions we have had products fail within the warranty period but their customer service has been exceptional, responded on the very same day and replaced the products with minimal fuss. For the cost, accuracy and great customer service I have no issues recommending Wellue as I have already done to other parents. I felt compelled to write this review after a great customer service interaction today.

I had an issue with my oxygen…

I had an issue with my oxygen concentrator. Emailed the company Willie guided me through steps of trying to troubleshoot it. When it was not successful for the machine to operate properly, they had no problem sending me a new machine. The people were wonderful to work with very helpful and polite.

The customer service is amazing

The customer service is amazing! Quick to answer quick to resolve!!

Chinese drop ship company with no returns

Wellue is a Chinese drop ship company with no US presence and terrible customer service. They do not accept my returns and will not refund you. I have over 20 emails with them yet to refund a defective item. Buy from a reputable company.

Wellue ripped me off

Wellue sold me a med device that stopped working after 30 months. The support is terrible. Broken English (Chinese) and you get on a merry go round where they repeat asking you the same questions or requests for videos which they then say they cannot watch. There is no option to escalate an issue. I should not have to buy it again after less than 3 years

Third Lung

My independence was/is threatened by COPD breathing issues. The Wellue portable oxygen concentrator provides me with a third lung allowing me to perform tasks like walking my dogs, shopping and mowing my lawn which I would otherwise not be able to complete. I have not yet needed support from the company beyond the initial sale of the product. I am pleased enough with the concentrator to recommend it to friends who struggle with their breathing.

I am most impressed with the commitment…

I am most impressed with the commitment and support provided by Kiki and her Technical Team. I appreciate their perseverance to ensure I was fully satisfied by resolving a problem I was experiencing with the analysis and interpretation of my ECG data. My Wellue device is a reliable source of vital information that plays a key role in monitoring my health.

Company tried purchasing 5 star review

If I was being honest, this would have been a four-star review. However the company offered me $8 to leave them a five-star review. I find that pretty shady as I value the opinion of trustpilot and behavior like this is detrimental to that trust. The device is accurate, the shipping was problem free, the product works as advertised. I thought four stars was fair as the product needs some refinement. Paying for positive reviews is not what a legitimate company would do.

Although I’ve only just bought it

Although I’ve only just bought it, I think it’s really good – both in terms of weight and comfort – for my mum, who’s the one using it

Great Product and Excellent Customer Service

I ordered the oxygen concentrator and the O2 ring. They both were great and improved the quality of life for my mother who has a rare lung disease that requires the use of oxygen 24/7. The constant O2 monitoring provided by ring, has helped her manage her condition. She was very distraught when the band on the ring broke one day, as she had become very dependent on it. I contacted Customer Service and they immediately sent out a replacement, at no charge. The process was very easy and the representative was very friendly. I really appreciate a company that stands behind their products. That is rare to find these days. I highly recommend the company and their products.

Very inaccurate Blood pressure watch and difficult to return and get refund.

I purchased this smart watch in order to be able to check my blood pressure anytime, found out that Systolic reading was very inaccurate, the readings were always below 115 while my Omron upper arm cuff and my CVS wrist cuff reading were 135 - 140. I emailed those data to Wellue support, Jennie response that the return approver was on vacation, had no timeline of return. That is not acceptable answer. After I demanded for return approval, she said she would process refund, but several days passed, I still have not seen my refund. They even blocked my product review on their website. After I posted review on Trustpilot, they finally refund my money and asked me to delete this review. All the reviews on Wellue website are screened by the company, the unfavorable reviews are blocked. I was scammed by the good reviews. If you want to buy smart watch for blood pressure, please do more research on the product and the reputation of seller.

Excellent product

Great O2 & PR monitor, and apps

Great O2 & PR monitor at a reasonable price. The companion apps, ViHeath for iPhone and O2 Insight for Mac, are also great. The apps work well, easy to use and helpful in monitoring O2 & PR levels while I sleep. O2 Insight allows me to easily import data into Oscar CPAP app allowing me to correlate O2 with apnea events.

Happy customer

We have ordered multiple products over recent years via Wellue. Very satisfied with the products such as the Checkme™ Pro Vital Signs Monitor, the timely delivery and the support provided

Excellent service

Excellent service! Quick replies to questions