Glercbikes (glercbikes.com) has a 3.7 out of 5 rating on OK.one, based on 53 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 30% give 1 star; The business has replied to 69% of negative reviews; 50 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
L
Live Free Or Die · 1 review · Experienced 2026-01-10 ·
★★★★★
This is now my second purchase from…
This is now my second purchase from Glerc. My first bike was a Glerc Skyline. After seeing my daughter conquer new terrain and her level of confidence boost, I decided to make a second purchase with the Glerc 14" Starry freestyle for my son. Let me tell something, the stylish looks and great build on these bikes is non comparable to other brands. Give Glerc a try, you won't regret it. On as side note, both of my deliveries were on time and neither package was damaged. 👍 Thank you Glerc. Looking forward to the next purchase for me.
Reply from Glercbikes2026-03-13
Dear Customer,
Thank you so much for your continued support and for sharing your experience. We’re thrilled to hear that both your Glerc Skyline and the Glerc 14" Starry Freestyle have been great choices for your family.
It’s wonderful to know that your daughter gained confidence exploring new terrain and that your son is now enjoying his bike as well. We’re also very happy to hear that both deliveries arrived on time and in perfect condition.
Your kind words about the design and build quality truly mean a lot to our team. Thank you again for choosing Glerc, and we look forward to serving you again in the future.
Kind regards,
Customer Support Team
B
Brianna Eck · 1 review · Experienced 2026-01-12 ·
★★★★★
20 inch Maggie Bike
My daughter got the 20 inch Maggie Bike for Christmas with the baby doll seat attachment and she loves it! We did have to pump up the tires some but other than that the bike has been great! It fits her perfectly It was very difficult to find a 20 inch bike in store for a girl so we opted to ordering online, it was a smooth process and we got updates along the way from confirmation of purchase all the way to delivery. I would definitely order a bike from Glerc again
Reply from Glercbikes2026-03-13
Dear Customer,
Thank you so much for taking the time to share your experience. We’re thrilled to hear that your daughter loves her **20" Maggie Bike** with the baby doll seat attachment!
We’re glad the ordering process was smooth and that our updates kept you informed from purchase to delivery. It’s great to hear that the bike fits her perfectly and that you found it easily online.
Your kind words mean a lot to us, and we would be delighted to assist you with any future Glerc bike purchases.
Kind regards,
Customer Support Team
J
Jason Smith · 3 reviews · Experienced 2026-01-07 ·
★★★★★
15% DEDUCTION FOR RETURNS!!!!!
I bought a set of pads and a helmet for my five year old daughter so she could try roller skating. Unfortunately, I received a bundle intended for ages 8 to 15. While I accept that I may have made the error when ordering, I do not believe I would knowingly choose something that was clearly too large.
Once we realised the mistake, we began the process of returning the items for a refund. After a few days, I received an email asking for a photo of the helmet, which I provided. A couple of days later, I was asked to send photos of the pads, which I also did. I then received a third email requesting photos of the original packaging.
At that point, I replied to suggest that it would have been far more efficient to request all of this information in a single email, rather than prolonging the process over several days.
To add to the frustration, a 15% restocking fee is being applied, which feels excessive. It is difficult to understand how returning a helmet and a set of pads to a shelf justifies this charge, plus, I am paying for return post!
Overall, this has been a disappointing and unnecessarily drawn-out experience. Had I read the reviews beforehand, I would have avoided this retailer and chosen a company that values customer service and long-term relationships.
Reply from Glercbikes2026-03-13
Dear Customer,
Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you encountered with your order and the return process. We completely understand how frustrating it must have been to deal with multiple requests for information and the delays this caused.
We sincerely apologize for any inconvenience and for the frustration caused by the restocking fee. Your feedback is extremely valuable and helps us review our processes to make returns more efficient and transparent for all customers.
We truly appreciate your comments and will take them into consideration to improve our service. If you would like, our customer support team is available to discuss this further and see if there is anything we can do to assist you.
Kind regards,
Customer Support Team
A
Alan Brittingham · 2 reviews · Experienced 2025-12-15 ·
★★★★★
Glerc Bikes are a Great Buy
I ordered 3 bikes and helmets for the grandkids. The bikes seem to be built solid and not cheap. The people at Glerc were great with the two issues I had. A wicker basket was damaged during shipping and they sent me a new one no charge. Also one of the helmets was never delivered. Two came taped together but not the third. Glerc again was terrific and sent a new replacement helmet free of charge. Also everything was delivered before Christmas! I would recommend buying from Glercbikes to anyone! Thank you Glerc!
Reply from Glercbikes2026-03-13
Dear Customer,
Thank you so much for sharing your experience. We’re delighted to hear that your grandkids are enjoying their bikes and that everything arrived in time for Christmas!
We’re also very glad that our team could quickly resolve the issues with the damaged basket and missing helmet. Your kind words about the bikes’ quality and our customer service mean a lot to us.
Thank you for recommending Glerc—we truly appreciate it and look forward to helping you with future orders.
Kind regards,
Customer Support Team
C
Caroline Green · 2 reviews · Experienced 2025-12-19 ·
★★★★★
I have had great communication with the…
I have had great communication with the company who has gone over and above to make sure we got the bike before Christmas, amazing service and would highly recommend them Thankyou so much
Reply from Glercbikes2026-03-13
Dear Customer,
Thank you so much for your kind words. We’re delighted to hear that our team was able to ensure your bike arrived in time for Christmas and that you were happy with the service provided.
Your recommendation means a lot to us, and we truly appreciate your support. We hope the bike brings lots of fun and enjoyment!
Kind regards,
Customer Support Team
As others have said AVOID AVOID AVOID! if you want a Glerc bike buy it from Amazon with free delivery and returns and often cheaper than the Glerc site. Customer service is slow and poor and very 18th Century! As for the 15% restocking charge to take an unopend unused item back, well its just a joke. Dont waste your time or money just buy eleswhere.
Reply from Glercbikes2026-03-13
Dear Customer,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration regarding the return process and communication.
Please know that we take all customer comments seriously and are constantly reviewing our processes to improve service, including how returns and restocking fees are handled. Your feedback helps us identify areas where we can do better.
We sincerely apologize for any inconvenience caused and appreciate you bringing this to our attention. If you would like, our customer support team is available to discuss your concerns further and see if there is anything we can do to assist you.
Kind regards,
Customer Support Team
I have had similar issues with deliver. The bike has still not arrived. I have had responses from the company on email telling me they are looking into where the package is etc but after these reviews I'm requesting a full refund.
Reply from Glercbikes2026-03-13
Dear Customer,
Thank you for sharing your experience. We are very sorry to hear that your bike has still not arrived and understand how frustrating this must be.
We sincerely apologize for the delay and any inconvenience caused. Please contact our customer support team directly with your order details, and we will work with you to resolve this as quickly as possible, including arranging a full refund if that is your preference.
Your feedback is important to us and helps us improve our delivery processes for future customers.
Kind regards,
Customer Support Team
B
Brian Beagle · 7 reviews · Experienced 2025-12-09 ·
★★★★★
Do not buy
We searched for a bike for a our son for christmas and came across this company with a bike we agreed on, unfortunately it was out of stock so I contacted them and was told it would be in stock soon, we waited and eventually it came back into stock so we ordered it. We waited before getting tracking information and was originally given between 2nd and 5th December for delivery. The status never changed throught this period so I contacted them to ask for an update, I was told sometimes the courier doesnt update along with a lot of other reasons. I spoke to the courier who told me they hadn't even been given the bike, so i got in touch again to be told, as they had been caught out they admitted it actually hadn't been sent out and was still in their warehouse but would be sent out. Eventually we received the bike which was left thrown under one of our benches while no one was home, after inspection of the bike turned out there was damage to the bike from improper protection during transit, brake calipers ground down, suspension leaking oil, pedal arm ground down all from metal to metal contact and insufficient care. After emailing them about this they offered £20 refund and a touch up pen, this wouldn't even cover a tiny amount of having the bike repaired. I advised it would need to be a substantial refund or a replacement bike. They upped the refund to £30 again no where near enough. So i asked them to send a courier to both collect and deliver the replacement bike as this was a christmas present and we didnt want to chance him not getting a bike, was told no this cant be done, backwards and forwards for a couple of days until last night, they sent an email advising a courier would collect the bike and drop off a replacement to then be sent another email telling me this was for another customer which breaks data protection as it included the customers name and address. Advised what is good for one customer is good for another but again told no. Sick of going backwards and forwards with this company on what should be a simple fix so have requested they collect the bike for a full refund which is now going to cost us more money to buy locally. Stay away from this company.
J
Jamie · 1 review · Experienced 2025-11-26 ·
★★★★★
Awful
Awful. Paid for goods. Never arrived. Chased up and I was initially advised they would contact the courier. The next day said item was out of stock
The company is fraud. I have ordered since start of November, still no answer. They only sent a tracking number which doesn't change at all.
Fraud ,avoid at any cost
S
Sophia · 3 reviews · Experienced 2025-08-04 ·
★★★★★
【AVOID! 】£200 on a Faulty Bike and No Customer Service
Spent £200 for a 20 inch little molly bike. What a waste of money! Avoid this company.
The bike came with a faulty front fork which means the front wheel couldn’t be fitted in. Hardly any response from the customer service. They did acknowledge that it was a faulty fork from their side though and they could arrange a replacement. Nothing has happened or progressed. Their telephone line never works.
Requested now a full refund since I’ve been waiting for a whole week for a solution. Still no response. Now looks like I’ve spent £200 for scrapped metals. Can’t believe the customer service I’ve received as this was not the cheapest option in the market. How can a company selling children products be so irresponsible.
B
Becky Shorting French · 12 reviews · Experienced 2025-07-14 ·
★★★★★
Bike never arrived
Bike never arrived. They took our money and vanished. It's been five days since the bike was "out for delivery" the company doe not respond to emails, messages, social media and their phone number does not work. 100% avoid!
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gideon okoli · 1 review · Experienced 2025-05-17 ·
