Very smooth transaction
Very smooth transaction, great and supportive customer service. Highly recommended.
Reply from Globeia2026-05-29
Thank you for your feedback.
About Globeia
Data updated- Website
- globeia.ca
- Category
- Legal Services & Government
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (11/11)
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Is Globeia legit?
Globeia (globeia.ca) has a 4.3 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 82% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Incredible fingerprinting service in…
Incredible fingerprinting service in just 10 minutes. No lines, great customer service, and welcoming staff. Will definitely come again!
Reply from Globeia2026-06-01
Thank you for your feedback. We appreciate your support and look forward to assisting you again in the future.
Scam artists
They were supposed to give us an authentication letter along with the fingerprints. Obviously the fingerprints are completely useless without this. But the guy said he would send it the next day after the appointment. Its been 3 weeks and nothing. Just crickets. I sent a follow-up and he ignored me. And in the meantime my immigration application deadline is almost here and yet I can't provide the documents because this company won't respond
Reply from Globeia2026-05-28
We’re sorry to hear about your experience and understand your concern regarding the delay in receiving the authentication letter. This is not the level of service we aim to provide. We take this matter seriously and would like to investigate it immediately. However, we are unable to locate your case with the limited information provided here. Could you please contact us directly with your full details at [email protected], so we can review and resolve this as quickly as possible? We appreciate your patience and the opportunity to address this for you.
Globeia is a great company and I highly…
Globeia is a great company and I highly recommend them. They are very patient, helpful and fast. Everything they have done for me was finished early and I am very pleased!
Reply from Globeia2026-05-29
Thank you for your kind words and recommendation! We’re delighted to hear you had a positive experience with Globeia and that our team could assist you efficiently and ahead of schedule.
Great service, competitive pricing
Globeia was incredibly responsive to process documents and highly communicative. I will definitely use them again and recommend them to others.
Reply from Globeia2026-05-28
Thank you for your feedback. We’re glad to hear you had a smooth experience with our team and communication process. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
Very prompt in communication and…
Very prompt in communication and delivered exactly the service I requested (and needed)!
Reply from Globeia2026-05-27
Thank you for your wonderful feedback! We’re delighted to hear that our communication was prompt and that we could deliver exactly the service you needed. Providing a smooth and reliable experience for our clients is always our top priority.
Excellent experience
Right from the start I felt confident with how Globeia helped me with my application. I was updated regularly with where my application was up to and I got my final results well ahead of the expected timeframe. Will use Globeia in the future for sure
Reply from Globeia2026-05-25
Thank you for your feedback. We're delighted to hear that you felt confident and well-informed throughout the process, and that your results arrived ahead of schedule. Keeping our clients updated and making the experience as smooth as possible is always our priority.
Worst experience I’ve ever had
I can tell you right now I had THE WORST EXPERIENCE USING GLOBEIA. I will make sure everyone I know NEVER USES GLOBEIA . As this was a complete nightmare . I paid for fully expedited services and nothing WAS EXPEDITED. Completely ruining my travels and possibly having to pay a fine at customs or even worse not being allowed back into the country! I see Globeia has replied and blamed the courier this is 100% a LIE. The delay was 100% on globeia not processing the paperwork on time and blaming me saying “you didn’t let us know the payment was made” I have the emails! NO NOT USE GLOBEIA
Reply from Globeia2026-05-25
We sincerely apologize for the frustration and inconvenience caused during your application process. After carefully reviewing your case, we found that the delay occurred due to unexpected courier transit, which unfortunately impacted the overall expedited timeline. We completely understand how stressful this situation was, especially with important travel plans involved. While external courier delays can occasionally happen, we recognize the importance of keeping our clients informed and supported throughout the process. At Globeia, we remain committed to providing reliable service and continuously improving the experience for our customers. We appreciate your feedback and the opportunity to learn from this situation.
Keep searching…
I strongly recommend carefully considering who you trust with time sensitive documentation services like FBI background checks and fingerprint processing. In our case, we paid Globeia for expedited service because timing was critical for immigration related documentation. Unfortunately, the fingerprints took 9 days just to arrive in the U.S., despite expedited shipping normally taking 1 to 2 days maximum and despite paying premium fees for faster handling. Communication was also extremely frustrating throughout the process. Emails often took days to receive a response, phone calls during business hours routinely went unanswered, and voicemail messages were never returned. To make matters worse, there was an error made on our fingerprint submission forms that was initially blamed on the FBI rather than acknowledged and corrected promptly. Because of the delays, lack of communication, and handling issues, we ultimately had to hire another company and complete the process midway through both because of timing and because of a lack of trust that Globeia would deliver on time. When dealing with important legal or immigration documents, responsiveness, accuracy, and urgency matter. Sadly, that was not our experience here.
Reply from Globeia2026-05-25
Thank you for taking the time to share your feedback. We’re sorry to hear that things didn’t go as expected, especially given how time sensitive your request was. We understand how important it is for immigration-related documentation to be handled quickly and accurately. We also recognise your concerns around delays, communication, and the overall process. While some parts of the timeline can be affected by external factors, we agree that clear and timely communication should always be maintained, and we’re sorry that we fell short here. We’ve also noted your comments regarding the fingerprint submission form and will be reviewing this internally to help ensure better accuracy and accountability moving forward. We appreciate your feedback, it helps us improve our service.
Prompt reply
Prompt reply Good executive (Ashok)
Reply from Globeia2026-05-22
Thank you for your feedback.
Would give zero stars if possible
Would give zero stars if possible. Extremely disappointing experience with Globeia. Their customer service was consistently unprofessional and poorly organized from start to finish. I was provided with incorrect information, addressed by the wrong name multiple times, and regularly had to chase them for basic updates on my application. What was most frustrating was the lack of accountability and communication. Progress seemed to stall unless I repeatedly followed up myself, which added unnecessary stress to an already important process. Based on my experience, I cannot recommend their services. There are far more reliable and professional options available. ***In response to Globeia’s Trustpilot reply, I want to clarify that my concerns are not about minor communication gaps but about a consistent lack of professionalism and follow-through. At all points in the process, there was little visible progress unless I initiated contact, and I often had to chase the team to understand the status of my application. While I understand businesses can become busy, clients should not be required to manage or repeatedly prompt the process after paying for a professional service. I have also made private follow-up attempts which have not received responses. It is notable that there has been a prompt public response, while private correspondence has gone unanswered, which does not reflect well on the overall communication approach.***
Reply from Globeia2026-05-19
We’re sorry to hear about your experience and understand your frustration regarding the communication gaps during the process. As our workload has grown rapidly, we’ve recently expanded our team and are actively strengthening our internal quality and communication processes to ensure a smoother client experience moving forward. We’re glad your application was completed within the expected timeline. We appreciate you taking the time to share your feedback, as it helps us continue improving our service.
Fast
Fast, efficient service! Thank you.
Reply from Globeia2026-05-20
Thank you for your feedback.
La chica que me atendió fue súper…
La chica que me atendió fue súper agradable y el servicio impecable
Reply from Globeia2026-05-13
Thank you for your feedback.
Working with Globeia was excellent
Working with Globeia was excellent. I needed an apostille document for Croatia, and the entire process was handled quickly, professionally, and without complications. Communication was clear and timely, and the service was reliable from start to finish. Highly recommended!
Reply from Globeia2026-05-12
Thank you for your wonderful feedback. It’s great to hear that our team provided clear communication and reliable support throughout your process.
Extremely reliable and clear!
I've used Globeia twice now to process my RCMP criminal record check for my Spanish Immigration procedures, and would recommend them to anyone. They're extremely efficient, clear, and very responsive. Thank you all!
Reply from Globeia2026-05-12
Thank you for your kind words and continued trust in our services. We're delighted to hear that your experience with us has been efficient and smooth both times.
Fantastic experience
Very smooth journey from start to finish, with very clear and easy instructions provided throughout the entire process. Every step along the way was well explained, which made everything straightforward and stress-free. I also received my results well ahead of the original estimated timeframe, which was greatly appreciated.
Reply from Globeia2026-05-11
Thank you for your wonderful feedback. We’re so glad to hear the process felt smooth and stress-free, and that we could deliver your results even earlier than expected.
Communication was clear
Communication was clear throughout the process. From first point of contact to reviewing pricing and finally receiving the documents, having been shipped door to door by UPS. I would recommend Globeia to anyone who needs documents authenitcated,
Reply from Globeia2026-05-07
Thank you for your feedback and recommendation. We’re glad to hear the process was smooth and clear from start to finish.
Honest company.
The interaction was easy from Australia
Reply from Globeia2026-05-08
Thank you for your feedback.
Responsive helpful service
Responsive helpful service. Status updated promptly on portal.
Reply from Globeia2026-05-06
Thank you for your feedback.
By the way thank ypu very much and to…
By the way thank ypu very much and to be honest your doing really great..your service are very fast.and for sure iwill recomend you to some of my friends if they needed too
Reply from Globeia2026-05-05
Thank you for your feedback. We’re glad you’re happy with our service, and it means a lot that you’d recommend us to your friends.