Hardware Decor

Great service

Great Customer Service

Helpful and knowledgeable customer service reps.

we received a prompt delivery

we received a prompt delivery TY

It’s been “different “….

It’s been “different “….. the order process with Hardware Decor was perfect. Sadly, to save money, we selected the USPS shipping (the others were more than double the USPS price) and got caught in weather conditions, employee turnover and government bureaucracy that the postal service is notorious for. But this company did everything they could to update us and keep us in the loop. After 3 weeks, we are expected to receive the item today. Yay!

I had no idea how to order and if I was…

I had no idea how to order and if I was even order the right items for what I needed done! The woman who helped was amazing!! She was patient, knowledgeable and kind. I could not have ordered without her help, and I also had to call her several times. She truly deserves a medal for dealing with me. I can’t remember her name. But thank you for having an exceptional employee!!

Just what I have been looking for

Just what I have been looking for. My shipment arrived super fast and the quality of the product is awesome.

The items arrived in perfect condition

The items arrived in perfect condition. They are exactly as described. Matched the ones they are replacing perfectly.

Fast Shipping.

Fast shipping, and the items I order look as I expected and in good conditions. I definitely will order again.

Shipping too expensive for $.50 items

$3 for 6 plastic clips, $10 shipping. What the heck.

Easy to order a fast delivery.

Coat hooks

Easy to order on line . Fast delivery.

The delivery time was exceptional and…

The delivery time was exceptional and the quality of the rods were better than I could hope for. The gold color was spot on !

With 100% honesty

With 100% honesty, my order for over $750.00 was never opened until yesterday at time of installation in a new house. I was shorted two brackets (ordered 12 and received 10). I asked for these brackets to be shipped at no charge to me, but received very awkward response with use of "Nope." They say since I checked the 7-day inspection box, I had no recourse. It is very sad and disheartening that this company cannot take customer problems on a case-by-case basis. Ordered over $750.00 in hardware, and two brackets at approximately $42.00 cannot be shipped at no charge since it was THEIR packaging/shipping error. Good product, but customer service is below standard.

On time shipping and accurate claim of…

On time shipping and accurate claim of the product being in stock

Laura my sales rep helped me through…

Laura my sales rep helped me through each step of the process.

Very fast delivery

Very fast delivery. Customer changed their minds last minute added two more rods I ordered them and two days later they were here. Thanks timing was crucial.

Hardware damaged

The customer representatives were…

The customer representatives were cordial and attentive

One PIece clothes rod for our MBR closet update

I called to inquire about a one piece (non-expandable) clothes rod around 8' long. Laura (I think????) answered all my questions quickly and efficiently with a friendly demeanor. The prices are more than I want to pay, but not nearly as high as other sites I had visited, especially the shipping charge. Hardware Decor's shipping price was quite reasonable for a package almost 8' long, especially when compared to a couple of other sites I visited. I made a mistake on my custom length in the order (didn't see the custom length link to put it in), so I put the info in the order comments section. I didn't see my custom length when I got the confirming email. So I called back and talked to Laura again. She pointed out where I made my mistake and corrected my error while we were talking. No muss, no fuss. Finally, the order shipped the same day. I'm hoping it gets here by this weekend, so I can install it. I'm very pleased with everything that has happened so far. Of course, the final item on the check list will be seeing how the bar fits in our newly updated MBR closet. I'm looking forward to this final piece of the update process being completed! What's not to like? Good prices, reasonable shipping for an oversized package, and friendly, helpful customer service. That's 3 for 3! I would do business with Hardware Decor again in a heartbeat!

Greatest vendor!

Prompt fulfillment. Quality product. Reasonable pricing.