About Heyice
Data updated- Website
- heyice.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 89% (17/19)
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About this business
"Driven by a passion for crafting hip-hop jewelry, HEYICE was born."Heyice offers fine Jewelry, includes Chains, Earrings, Bracelets, Pendants, Rings and Heavy Customization jewelry.
Written by the business, not verified by us.Is Heyice legit?
Heyice (heyice.com) has a 2.9 out of 5 rating on OK.one, based on 41 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 44% give 1 star; The business has replied to 89% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Great quality
Horrible I placed an order before…
Horrible I placed an order before Thanksgiving and didn't receive my chain till the 5th of January then I received it not how I wanted it horrible experience last time ever buying from u guys
Reply from Heyice2025-01-13
Dear Williams We apologize for the inconvenience. I'm sorry for the delay, because this is handmade and heyice has high requirements for product quality. After verification, your package was sent out on December 28th and signed for on January 5th. If you do not receive the package or have other needs, please do not hesitate to contact us. Best regards, Heyice Customer Service Team
THE COMPANY IS DOING WELL BY MAKING….
THE COMPANY IS DOING WELL BY MAKING THEIR CUSTOMERS REALLY HAPPY! & SATISFIED :)
TitleExtremely Disappointed - Christmas Ruined
I ordered a Christmas present from this website over three weeks ago, and it still hasn’t arrived. This delay has completely ruined my Christmas as I am unable to give the gift I had planned. The item was not cheap, and I expected much faster service for the price I paid. Despite multiple attempts to contact customer service, I have received no satisfactory response or resolution. They keep telling me the package is on track, but the tracking information shows it hasn’t moved for five days. This experience has been incredibly frustrating and disappointing. I will not be purchasing from this website again and would advise others to be cautious.
Reply from Heyice2024-12-26
Dear Mr.Scekic, We sincerely apologize for the inconvenience you have experienced. Upon checking, we have confirmed that your package was dispatched on the 13th Dec. We are currently in urgent contact with UniUni to inquire about the logistics status. If your package cannot be delivered, we will process a refund for you. We apologize once again for any trouble this may have caused. Best regards, Heyice Customer Service Team
Quality of production was as advertised if…
Quality of product was as advertised if not better
The chain was way to small
The chain was way to small For the charm and charm was way bigger than expected. Didn’t look as good as the picture but it’s decent
Definitely Recommend
The product came out and looks amazing I wish I coulda had my exact letters AKB! But it was understandable because ! Is kinda hard to make into a pendant but the look is clean material feels heavy hoping it passes a tester but other than that price was good and shipping was reasonable and FREE
only problem that I had was the updates…
only problem that I had was the updates and status of orders and I received the wrong chains. but besides that, service was great.
Reply from Heyice2024-11-11
Dear Brason, We sincerely apologize for not meeting your expectations, and we greatly value your feedback. The 18-inch chain you mentioned was an additional gift we provided, and the default length is 18 inches. Regarding the issue of order updates and status, we are continuously working to improve and hope to better meet your satisfaction. Thank you for your choice and understanding. If you have any questions about our products, please do not hesitate to contact us. We have a dedicated and excellent customer service team ready to assist you at any time. Thank you for your understanding. Best regards,
This is my first time buying this type…
This is my first time buying this type of jewely,and it's best diamond and best item,I discovered and purchased it though facebook,Everything is excellent,I 'm super satisfied!🥳😁👍🌹
Tuff
Good quality
The chain was not the length I…
The chain was not the length I requested and the bail on the pendant is huge for no reason it’s just ugly. Waste of money
Reply from Heyice2024-10-29
Dear G.L We are truly sorry for not meeting your expectations, and we value your feedback immensely. If you have any concerns regarding our products, please do not hesitate to contact us. We have a dedicated and excellent customer service team ready to assist you. Thank you for your understanding. Best regards,
Good product quality!Good service!👍🏼👍🏼
Great quality and great…
Great quality and great communication.Arrived much faster than anticipated!
The quality is amazing.Thanks!I highly…
The quality is amazing.Thanks!I highly recommand!
The ice was incredible like it hit just…
The ice was incredible like it hit just nice and u don’t just get one free change every box for real
I love my chain so much I really…
I love my chain so much I really appreciate what y’all done for me
Good quality and clarity in diamonds!
Really fine product I’m pleased to say…
Really fine product I’m pleased to say shop with hey ice all the time
Iceyqueen
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