HILLMAN - Innovative hunting clothing (hillmangear.com) has a 3.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 70% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-10.
Used my new boots hunting recently and absolutely loved them. That being said I found the website and customer service to be lacking.
Reply from HILLMAN - Innovative hunting clothing2025-11-24
Thank you for your feedback — we’re really glad to hear you loved the boots. We’re sorry to hear that our website and customer service didn’t meet your expectations, and we truly appreciate you bringing this to our attention. We’re actively working on improvements and hope to give you a much smoother experience next time.
I want to tell you about the worst experience ever with your boots. I received your boots later than expected due to shipping taking hands so almost for my hunt had to run out and buy boots last minute. Nevertheless they did come in and “fit great” so I was good to go a didn’t bring 2 pair of boots because of the fit. During my elk hunt I noticed problems with the cam laces keep popping up and loosening. While this was annoying I didn’t realize it would end my hunt. On the 2nd day wearing them while recovering a nice 6x6 bull I shot I was climbing down a steep embankment when my left boots cam came undone causing me to slip and fall busting my leg and causing me not only to not recover my elk but send me to the ER and effectively end my hunt all together. My boot is soaked in blood and for a $500 pair of boots I couldn’t be more mad about my purchase. When I got back from my trip and told Hillman about my experience they denied even replacing my boots. They said exactly "If we had been notified immediately, we would have gladly exchanged the pair or addressed the issue immediately to make sure you could use the boots safely. I would not buy these boots, its not worth the risk and their customer service is poor at best not even offering an exchange or discount on a new pair. DO NOT BUY THESE BOOTS
Response to your response to my review . I told you I was one hour away from the closest town. I didn’t have any other boots to wear, and there was no way to notify you a problem. It’s not like I can take a one week Hunt stop driving to town. Return my boots and end my hunt because of your boots. Your reasoning to not replace these boots is ridiculous The incident happened on the second day about 7 in the morning again. What was I supposed to do an hour away from the nearest town? No way to contact you because of no service. I’m just confused. The boots were worn for two days, not even a day and an hour. This is a cop out to just not cover the boots like I said in the back-and-forth this is not about money. This is about a company standing up and taking responsibility for something that wasn’t working and caused me to have a bad Hunt. I didn’t blame you for my injury. I blamed you for bad boots and rather than step up and say oh let me replace your boots. You give me this cop out of. We’re not doing anything. This is why I’m writing this review because I’m extremely dissatisfied in your company and your customer service. You also threatened me legal actions if I wrote this review and to be honest bring it on. Everything I said was true and I just wanted my boots covered. I hope people reading this sees the company you are based on my review and your response.
Reply from HILLMAN - Innovative hunting clothing2025-11-24
We are truly sorry to hear about your injury and the difficulties you experienced during your hunt. At HILLMAN we take safety, product reliability, and customer feedback very seriously, and we understand how disappointing it must have been for your trip to be affected in this way.
In your message to us after the hunt, you mentioned that you had noticed the cam-locking system loosening on the first day. Our warranty policy requires customers to notify us as soon as they become aware of any issue so we can prevent further risk by inspecting, repairing, or replacing the product promptly. Unfortunately, we were not informed at the time you first noticed the issue. If we had been notified immediately, we would have taken action right away to ensure your boots were safe to use.
Because the boots continued to be used after the problem was observed and the incident was reported only after your trip, we were unable to determine whether the damage occurred before or as a result of the fall. For this reason, a refund or replacement was not possible under our warranty terms. However, we did offer to repair the cam-locking mechanism for you at no cost.
We understand your frustration and remain committed to fair and transparent service. If you would still like us to repair or inspect the boots, please contact us directly — we will be glad to assist you further.
I am very happy with my beanie, lightweight for milder days and when it does get colder it makes a good underlayer for coat hood. You shouldn’t be disappointed.
Reply from HILLMAN - Innovative hunting clothing2025-11-24
Thank you for your positive feedback. We’re pleased to know that your order met your expectations. We look forward to serving you again in the future.
I bought the alpha rain jacket and rain pants . Trying to return anything is a nightmare
I bought the alpha rain jacket and rain pants off of Hillman’s website. I received in the mail and immediately tried on. I couldn’t even get them on they were sized super small and didn’t fit my body type. I ordered and measured exactly how they told me to. I emailed and called them several times in the next 2 weeks trying to get return directions for a refund. After finally after 2 weeks they finally emailed back directions and set up a return label. Conveniently in there return policy your supposed to return with 14 working days. How do you do this when you can’t get someone to answer phone or emails. I’m disappointed in the customer service and after I shipped back it’s been 2 weeks and I’m still waiting on a refund.
Reply from HILLMAN - Innovative hunting clothing2025-11-24
Thank you for reaching out, Richard! As we explained via email, your order is currently being held at customs. We are waiting for it to be released and delivered back to our warehouse, after which we will promptly issue your refund. Again, our apologies for the late reply from our support team, we were facing a huge volume of orders and emails; regardless, this is not an excuse.
Boots A + Customer service response C Would help to disclose to customers if boots shipping from Europe or US. Just let us know, no big deal.
Reply from HILLMAN - Innovative hunting clothing2025-11-18
Thanks for your feedback! We’re glad you love the boots and appreciate your note about shipping locations. We’ll work on making it clearer whether items ship from Europe or the US. Thanks for helping us improve!
Jacket it’s amazing and fit perfectly but I have an issue with pants,looks like it’s not 2x . Quality made, probably I’ll exchange the pants with a 3x. Per total I’m very happy with the purchase. Best regards, Ion Cernat
Reply from HILLMAN - Innovative hunting clothing2025-11-18
Thank you so much for your kind review, Ion! We’re glad to hear you love the jacket and overall quality. We’re sorry the pants didn’t fit as expected, and we’ll be happy to assist with an exchange for the 3X size. We appreciate your support and are thrilled you’re happy with your purchase!
Great boots easy use website, the comfort and quality of these boots is far superior than any that I have owned in the past 30+ years, great concept, I wish they made the same boot but taller geared towards the snake filled southern swamp and hill hunters, using them with snake chaps is our only option
Reply from HILLMAN - Innovative hunting clothing2025-11-18
We're thrilled to hear that our boots are the best quality and comfort you've experienced in over 30 years—that's high praise! We also appreciate your suggestion for a taller, snake-proof version for southern hunters. We'll pass this excellent concept on to our design team!
I had to wait a long period of time to get my order beyond 30 days beyond six weeks
Reply from HILLMAN - Innovative hunting clothing2025-11-18
Hello Edward! We are so sorry to hear about the significant delay and frustration caused by the lost shipment. We truly apologize for this experience. We appreciate your patience and will use this feedback to improve our shipping processes immediately. A representative from our company will contact you via email.
Talk by phone to customers. Never in my life have I done business with a company that I could not reach by phone!!!
Reply from HILLMAN - Innovative hunting clothing2025-10-02
Hello Ronnie,
Thank you for your feedback. I’m sorry you couldn’t reach us by phone, but I have been assisting you personally via email and have been working to resolve your issue.
We take service accessibility seriously and appreciate your input.
Kind regards,
Marie
Purchased a pair of $400 boots. When they finally arrived from Bulgaria I had to pay import duties before DHL would release them. I tried them on and they were way too big and now after multiple unanswered emails I have no way to exchange them.
Reply from HILLMAN - Innovative hunting clothing2025-09-24
Hello Conrad,
We sincerely regret the frustration and inconvenience this situation has caused. We understand that unexpected import duties can be a significant concern and we are prepared to reimburse you for these costs once the products are returned.
We would like to emphasize that we have proactively offered a free return solution on multiple occasions and have been in continuous communication to ensure that the process is as clear and straightforward as possible. At this point, we are awaiting the return of the products so that we can complete the resolution and provide the appropriate compensation for the import duties incurred.
Our team takes these matters very seriously, and we are committed to providing a professional, satisfactory resolution while also taking steps to prevent similar issues for other customers in the future. We greatly appreciate your patience and cooperation and hope to conclude this matter promptly and fairly.
Warm regards,
Marie
Quality products in the nature space are hard to find. This brand has nailed it. The fit is exceptional, the fabric feels good on, and the prices were solid for what they are offering - excellent natural fabric gear. Why should you choose natural fabrics on your skin? Because plastics are hormone disruptors, and this has been proven in studies - even animal studies with clothing. You pay for what you get. Shop here if you don't want to down regulate your testosterone, if you want to smell less in the field (yes Smell Less because synthetics get disguisting quickly and natural fibers do not), and support small business.
Reply from HILLMAN - Innovative hunting clothing2025-11-18
Thank you for this absolutely fantastic, thorough review! We are delighted you find the fit, fabric, and value of our natural gear exceptional. We deeply appreciate you highlighting the important benefits of natural fibers—like comfort, odor resistance, and health considerations—and for supporting our small business.
P
Philip Roberts · 1 review · Verified · Experienced 2025-08-13 ·
★★★★★
I ordered on July 26.....it is now…
I ordered on July 26.....it is now September 19th. The boots have not shown up and the tracking info is worthless.
Reply from HILLMAN - Innovative hunting clothing2025-09-24
Hello Philip,
We are very sorry about your experience. Regrettably, this situation was caused by a courier issue beyond our control, and we fully understand the frustration and inconvenience it has caused.
We have already been in direct contact with you and are actively taking steps to provide a satisfactory resolution. Furthermore, we have reviewed our internal processes and implemented measures to help prevent similar issues from occurring in the future.
We greatly value your feedback, as it allows us to continually improve our service, and we appreciate your patience and understanding throughout this process.
Warm regards,
Marie
Just tried them on today, got them a half size larger than uninsulated pair to where with heavy wool socks when hunting in Alberta especially. I’ll see then if they keep me warm.
Reply from HILLMAN - Innovative hunting clothing2025-09-24
Hello Anthony,
Thank you for sharing your first impressions! Great idea to size up for those heavy wool socks—perfect for Alberta hunting trips. We hope the boots keep you warm and comfortable out there, and we’d love to hear how they perform once you’ve had the chance to test them in the field.
Warm regards,
Marie
I recently returned from a back country archery hunt in Colorado. Reluctantly, I purchased my Hillman boots to prepare for this hunt. I was hesitant to spend this kind of money on a pair of hunting boots, but boy am I glad that I did!
I’m a big guy 6’4 225lbs and I’ve always struggled traversing steep inclines without slipping and conversely I typically struggle mightily with steep descents too.
These boots were not only extremely comfortable, but the traction and light weight greatly helped me while hiking steep inclines at over 10,000 feet. They held up on rugged rocky terrain, dry through mountain streams and comfortable while on horseback for miles.
The best part about these boots, beyond their amazing functionality while hunting, was the ease of stepping out of them after a long and tiring day.
I will definitely be purchasing more boots from Hillman. I have an upcoming rifle hunt where the temps should be cooler and I want to see if my feet, historically cold, will actually stay warm, as they are now no longer wet from morning dew, or from stream crossings.
I’m grateful to have these as a fundamental part of my gear and I’ll gladly spend the money, again and again because these boots are truly worth it.
Reply from HILLMAN - Innovative hunting clothing2025-09-24
Hello Michael,
Thank you so much for your wonderful review! We’re delighted to hear that your Hillman boots made such a difference on your hunt and that they’ve earned a place as a trusted part of your gear. Feedback like yours reminds us why we put so much care into designing boots that can stand up to tough conditions while keeping hunters comfortable.
We truly appreciate your trust and support, and we look forward to being part of your future adventures.
Warm regards,
Marie
Never received my order, ordered pants but still waiting.
Reply from HILLMAN - Innovative hunting clothing2025-09-24
Hello Page,
We’re truly sorry for the issue you’ve experienced with your order. We completely understand how frustrating it is to be left waiting. Please know that we are already in touch with you via email regarding this matter and are simply waiting for your instructions so we can proceed with the next steps.
Your satisfaction is very important to us, and we’re committed to resolving this as quickly as possible. Thank you for your patience and for giving us the opportunity to make things right.
Warm regards,
Marie
M
Michael Davis · 2 reviews · Verified · Experienced 2025-08-05 ·
★★★★★
Boots were delivered way behind…
Boots were delivered way behind schedule. They arrived finally and size was not even close to standard size 10. Returned them and hope they send next size down or credit my card. Customer service is sketchy and return policy is horrible
Reply from HILLMAN - Innovative hunting clothing2025-10-02
Hello Michael,
Thank you for your feedback. We’re sorry for the inconvenience caused by the delivery delay.
I can confirm that we have received your returned boots and, as per your request, your card has been refunded. We hope this resolves the matter to your satisfaction.
We appreciate you taking the time to share your experience, and your feedback helps us continue improving our processes for all customers.
Warm regards,
Marie
I ran into a headache with logistics when I discovered that products ordered from Hillman ship directly from Europe, making returns practically impossible. After a few back-and-forth messages, they stepped up, refunded my full payment, and even covered the DHL import duties. In the end, they handled it the right way.
Reply from HILLMAN - Innovative hunting clothing2025-11-18
We take these claims very seriously. We sincerely apologize for any unexpected import duties and the perceived lack of transparency regarding shipping origin. This is a critical error in communication that we are investigating immediately. For the issue with the sizing and the return, please contact our support team right now so we can provide a free return shipping label and process your refund or exchange immediately.
