Hilo Grow Shop (hilogrowshop.com) has a 4.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-10.
Chelsea went the extra mile by assisting me with my online transaction problems. Not only she managed to correct the problem, my purchase arrived in the mail 2 days after! Just in time for my next feeding schedule! Mahalo chelsie and to the Hilo grow shop ohana! You are the reason why i love supporting local, because the Aloha spirit and integrity thrives within all of you!!! Mahalo!!!
Bryan from Kaua’i 🤙🏽🤙🏽🤙🏽
Reply from Hilo Grow Shop2025-05-24
Aloha Bryan! Wow.. Mahalo so much for the amazing Review. We appreciate you more than you know!
Great customer service, needed worm castings shipped to Oahu no problem. Shipped rite away.My go to grow shop. Chrissie very helpful and professional. Give them a call, u will not regret.
Reply from Hilo Grow Shop2025-05-24
Aloha! Mahalo so much for your support and awesome feedback! Happy Gardening!
A
Alex · 1 review · Verified · Experienced 2024-11-17 ·
★★★★★
Received wrong item
Purchased product online and received wrong product at in-store pickup. The product received does not match the online product description. What makes matters worse no returns on Black Friday sale items.
Reply from Hilo Grow Shop2024-12-09
Aloha Alex! Tyler here with HGS. I’m so sorry about your experience! This does not align with our mission and we would love an opportunity to correct this. I am going to reach out directly via email - we will absolutely do that refund for you! Also I want to mention that our personal cell phone numbers are on the bottom of the receipt, if you ever want to speak directly to the owners about any issues, feel free to call us!
M
Michael · 1 review · Verified · Experienced 2024-11-16 ·
★★★★★
Quality service and products
Tyler and the entire crew at The Hilo Grow Shop get 5 ⭐️’s from me. I emailed them letting them know I am new to indoor hydroponics and had several questions. The very next day, Tyler supplied me with a lot of information and broke it all down in the return email by product and why you want to use it. It was all very helpful information. I have bought everything on line and had it all shipped to my home in a timely manner. Don’t hesitate to buy from this company. Most of the stuff I have purchased was cheaper from Hilo Grow Shop than it was on Amazon. Thanks guys I’m a forever customer.
Reply from Hilo Grow Shop2024-11-24
Michael!! Tyler here. Man huge mahalo for this wonderful Review! This means the world to me and the team. We appreciate your support and kind words so much. Mahalo for being an awesome customer. Aloha!
Aloha Regan! Mahalo nui for the wonderful feedback! We appreciate your order very much and love hearing that our products are getting to our customer’s quickly. We’ll be ready next time you need us! :)
Aloha Brad! Big mahalo for all the support. Stoked to hear that our services continue to align with our mission. We’ll continue to do our best!! We appreciate you!
D
Daniel · 1 review · Verified · Experienced 2024-09-13 ·
★★★★★
Easy ordering and prompt delivery
Easy ordering and prompt delivery. 5 stars
Reply from Hilo Grow Shop2024-09-24
Aloha Daniel! Mahalo nui for utilizing our services! We appreciate your support and feedback. Happy gardening!
C
Chris · 1 review · Verified · Experienced 2024-08-08 ·
★★★★★
Super easy to order and I received my…
Super easy to order and I received my order fast.
Reply from Hilo Grow Shop2024-09-24
Mahalo for your support Chris! We truly appreciate the feedback and stoked you are satisfied with our services. Mahalo again.
Tons of great products in stock and the absolute best in customer service! Oh, let’s not forget the speedy delivery! This place is definitely my go to for my garden needs
Reply from Hilo Grow Shop2024-09-24
Aloha Aunty! Mahalo nui for taking the time out of your day to leave us such a wonderful review! Makes our day. We appreciate you!
I came here to get supplies that Home Depot didn’t have for starting a number of seedlings. Papaya, guava, annona, garcinia, Eugenia, yum berry, lime, & carob to name a few. I’ll likely come back for supplies as long as the prices stay competitive and the selection is good. Ordering online was pretty easy too. Good website. Staff called when my order was ready for pickup.
Reply from Hilo Grow Shop2024-06-26
Aloha Jacob! Wow! Mahalo nui for the amazing review! We appreciate you shopping with us and for taking time to leave feedback. Hope to see you again soon.
