Hormify

We’re sorry to hear that you did not experience the results you were hoping for. Hormify is designed to support hormonal balance over time, but results can vary from person to person based on individual body chemistry, consistency, lifestyle, age, and other factors. Our return policy is provided before purchase so customers can review the terms before ordering. We understand your frustration if you contacted us shortly after the return window had passed, especially with unopened bottles. If you would like your case reviewed again, please send your order details to our support team at [email protected] so we can check the account and assist with any eligible options under our policy.

We’re sorry for any confusion regarding your subscription and renewal charge. Hormify subscriptions renew according to the terms provided at checkout unless canceled before the renewal deadline. Renewal reminder emails are also sent before the charge is processed so customers have time to make changes or request cancellation before the renewal date. Our records show that the cancellation request was not received until the renewal had already been processed. Once a renewal charge is processed, the order may move forward according to the subscription terms and return policy. Regarding the additional $60 charge, this is not a fee simply to cancel. Hormify subscription plans are offered at a discounted rate compared to the standard one-time purchase price. If a customer cancels before the second subscription charge is processed, the discount difference between the subscription price and the standard retail price may apply. If you believe you canceled earlier or have confirmation of a prior cancellation request, please send your order details and any cancellation confirmation emails to our support team at [email protected] so we can review the account history and assist with any eligible options under our policy.

We’re sorry to hear that you have not noticed the results you were hoping for. Hormify is designed to support hormonal balance over time, but results can vary from person to person based on individual body chemistry, consistency, lifestyle, age, and other factors. One week is still a short period of use, and individual experiences may vary. Regarding the $19.99 charge, this appears to relate to the Wellness Challenge, which is a separate digital plan from the supplement order and is presented during checkout before purchase. Any digital plan selected during checkout renews according to the terms shown at the time of order unless canceled within the trial period. If you believe the charge was added by mistake or would like your case reviewed again, please send your order details to our support team at [email protected] so we can review the account and assist with any eligible options under our policy.

We’re sorry to hear about your experience and understand your concern, especially if your doctor advised you not to use the product due to a medical condition. If a healthcare professional told you not to take Hormify, stopping use was the right step. Hormify supplement subscriptions and any digital plans are separate subscriptions, and each is presented during checkout before purchase. That said, we understand your concern if you believed your cancellation request applied to all active plans connected to your order. If you received confirmation that a subscription was canceled but were later charged or shipped another bottle, please send your order details, the cancellation confirmation, and prior email history to our support team at [email protected] so we can review the account timeline, confirm which subscriptions were active, and assist with any eligible cancellation, return, or refund options under our policy. We take cancellation and medical-use concerns seriously and would like the opportunity to review this case properly.

We’re sorry for any confusion regarding the charge. Hormify subscription plans renew according to the terms shown at checkout unless canceled before the renewal is processed. We do not charge customers without an active order or subscription connected to their account. If you believe you selected a one-time purchase or did not authorize a renewal, please send your order details and prior email history to our support team at [email protected] so we can review the original checkout selection, account status, renewal timeline, and any cancellation records. Regarding your card being replaced, some banks may update billing credentials for active subscriptions through account updater services. That process is managed by the card issuer/payment network, not manually by Hormify. We understand your concern and would like the opportunity to review the account and assist with any eligible options under our policy.

We’re sorry to hear about your frustration and that you feel your cancellation and refund requests were not addressed. Hormify support is handled by email so the team can review order details, cancellation requests, and refund eligibility accurately in writing. If you have already emailed multiple times, please send your order details and prior email history to our support team at [email protected] so we can review the communication timeline, confirm the cancellation status, and assist with any eligible refund or return options under our policy. We do not want any customer to feel ignored and would like the opportunity to review this properly.