Infinitydress (infinitydress.com) has a 4.5 out of 5 rating on OK.one, based on 43 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
K
Kelly Herrera Benavides · 5 reviews · Experienced 2023-10-02 ·
★★★★★
Infinity 👗 costumer service 👍🏽 DPD👎
All gut 👍🏽 in the beginnen i did not recibe any confirmation of my order. Also no actualisations of shipping, but the money was discounted. After 21 days I contact the costumer service and the y response very friendly and fast and my dress was on the DPD shop. Bad calcification for DPD because they never came to my Address, never let one notice on the post box, if I don’t contact Costumer service the dress will wi in 3 days Return to Infinity Dresses🥲 👎
Reply from Infinitydress2025-03-28
Thank you for sharing your experience. We sincerely apologize for the missing order confirmation and shipping updates - this falls short of our service standards.
We regret DPD's delivery issues and understand your frustration about the missed home delivery. Glad our team could locate your dress quickly, and we'll address this with DPD.
Your patience means everything. As apology, we're offering you [5% discount/free express shipping/a gift]. Details are in your inbox.
We appreciate the chance to improve and hope you'll enjoy the dress. Looking forward to serving you better.
Warm regards,
72styles
S
Silovres · 2 reviews · Experienced 2022-11-22 ·
★★★★★
I'm still waiting to receive my dress
I'm still waiting to receive my dress, since December 2nd the tracking status was "custom clearance completed" without any updates when it was expected to be delivered days ago. The customer care was useless, with automatic and fixed responses. STAY AWAY!
Reply from Infinitydress2025-03-28
We sincerely apologize for any inconvenience caused by local customs policies. Customs regulations vary from country to country, which may sometimes result in unexpected delays in clearance and delivery.
However, under normal circumstances, orders are typically delivered within 8 to 15 business days. We truly appreciate your patience and understanding, and we are continuously working to improve our shipping and logistics processes to provide a smoother experience. Thank you for your valuable feedback!
Warm regards,
72styles
H
Helen Spragg · 40 reviews · Experienced 2022-10-20 ·
★★★★★
Don’t buy from them
Don’t believe many of the good reviews you read on their site because they will only let you off the huge return fee if you agree to write a good review for them.
I asked to return 4x dresses. The return address was it the states!! Cost £45
Never dealt with such an unscrupulous company in along while. They are all over the bridesmaid dress market but don’t buy from them.
Found some much better quality dresses, with softer, nicer fabric on ASOS.
Reply from Infinitydress2025-03-28
We sincerely appreciate your feedback. Due to the challenges posed by the 2022 COVID9, we previously had only one return warehouse located in the United States.
Understanding the importance of a convenient return process, we have since expanded our return facilities and now offer return warehouses in the United States, United Kingdom, and Germany. We are continuously working to enhance our return service to make it more seamless and accessible for our customers.
Thank you for your support and patience as we strive to improve your shopping experience.
Warm regards,
72styles
