Inspirean

Thank you for sharing your experience. We’re glad to hear the team has been supportive and responsive in addressing your questions. It means a lot to know you felt cared for throughout your experience, and we appreciate you taking the time to share this.

Thank you for taking the time to share your experience so openly. I’m really glad to hear that you found the course valuable, well structured, and engaging, and I’ll make sure that feedback is shared with the team. They put a lot of care into creating that experience. I also want to acknowledge what you shared around expectations and how the offer landed for you. I can understand how that disconnect would feel frustrating. Genesis is designed to help create clarity and awareness at a deep level. For many people, that clarity is the breakthrough. It allows them to see the patterns and root causes that have been driving their results, often for the first time. From there, there are generally two paths. Some people take that awareness and choose to apply it on their own, and others look for additional support, structure, and facilitation to continue the work. That’s the context behind why additional programs are introduced. They’re not meant to suggest that Genesis is incomplete, but rather to provide an option for those who want guided support in continuing to rebuild and integrate what they’ve uncovered. For many of our members, having that level of coaching and accountability is what allows them to create lasting change, and we’ve seen people generate results that far exceed their initial investment when they stay engaged in that process. At the same time, I hear your feedback around how this was communicated and how it landed for you. Not everyone is in a place where continuing into additional programs feels aligned, and I can understand how that moment may have felt like a disconnect from your expectations. Genesis, on its own, is intended to be a powerful and complete experience. The additional offers are there for those who are actively seeking continued support, not as a requirement. Thank you again for sharing both what worked and where it didn’t align for you.

Thank you for sharing your experience. We’re glad to hear Genesis had such a meaningful impact on how you think, feel, and perceive life. It’s wonderful to know it stands out as one of your best experiences, and we appreciate your strong recommendation.

Thank you for sharing your experience. We’re glad to hear Genesis made such a lasting impact and offered a new perspective on your life.

Hi Gene, I’ve taken the time to review your full customer journey and wanted to provide some clarity around a few of the points you raised. We can hear the level of anticipation you had going into Genesis, and it’s clear the experience didn’t land the way you expected. Regarding the scheduling, the calls you referenced serve two different purposes within the Genesis experience. The first is a Genesis Success Call, designed to support you in preparing for the event. The second is a post-event call, scheduled in advance to support integration after the experience is complete. Both are part of the structure we use to support participants before and after the event. In terms of the structure of Genesis, it is intentionally designed as a multi-day immersive experience. Each day builds on the previous one to create depth, awareness, and integration. While that format may not have landed for you, it is a core part of the methodology and one that many participants find highly impactful. Regarding your point about additional programs, Genesis is designed to stand on its own as a complete experience. At the same time, we introduce further opportunities for those who are looking for continued support and facilitation. Some participants choose to continue with that support, while others take what they’ve learned and apply it independently. I also want to address Genesis X. This is a bonus available to participants who complete Genesis, and access has been provided. If you’d like support getting enrolled into an upcoming class, our team is happy to assist. You also mentioned the guarantee, and I want to acknowledge that this was honored. We stand by our commitments and ensure that participants who meet the criteria receive their refund, as you did. Genesis is structured to mirror the level of support and immersion you would expect from an in-person experience, which is why we include preparation calls beforehand and follow-up support afterward. That said, it’s clear this experience did not fully meet your expectations. While it has been meaningful for many others, it may not have been the right fit for you, and we respect that. We do wish you the best moving forward, and if you’d like support accessing Genesis X or have any additional questions, our team is here to help.

Thank you for sharing. We’re glad Courtland’s facilitation helped bring clarity and awareness, and that Genesis offered tools for moving forward in life.

Hi Jane, I appreciate you taking the time to share what happened and the effort you made to be there for the event. I can understand how frustrating it must have been to set aside that time and then run into internet issues, especially after planning your schedule around it. Genesis is designed as a live, immersive experience where each session builds on the previous one. Because of that structure, missing key exercises and multiple hours of the event makes it difficult to continue in a way that would support both your experience and the integrity of the program. Our team did reach out multiple times on the day of the event to support you while you were experiencing those technical challenges and to stay connected with you. Given the amount of content that was missed, the next best step was to have you reschedule so you can attend the program in full and receive the experience as it’s designed. To support you, we waived the transfer fee and honored your seat for a future Genesis event. This gives you the opportunity to return at a time when you’re able to fully participate without interruption. While we would have loved for you to complete the event as planned, continuing under those circumstances would not have provided the experience you signed up for. If you’d like help getting rebooked into an upcoming class, our team is here to support you. We do appreciate the effort you made to show up and wish you the best moving forward.

Thank you for sharing your experience. We’re glad the content and delivery made Genesis a life-changing experience for you. We appreciate your participation and presence in the program.

Hi Glenn, Thank you for taking the time to share your experience and for the opportunity to provide clarity and resolution. We understand that you attended Day 1 and part of Day 2 of the program and ultimately felt it was not the right fit for you at this time. We also acknowledge your outreach to our team and appreciate your patience while your request was under review. Most refund requests that meet our guarantee guidelines are processed within three to seven business days. Based on the timeline, your complaint was submitted four days after your initial request, during which time our team had already confirmed your request was under review. To clarify, the “No Questions Asked” refund referenced in our advertising is part of our “I’ll Pay You to Breakthrough” guarantee. This applies to participants who complete through Day 2 of the experience and submit their post-event review. The program is intentionally designed so that each day builds on the next, with key exercises and outcomes taking place during Day 2. As communicated, participants who complete through Day 2, fully engage in the process, and still feel the program is not a fit are eligible for a full refund. In your case, while you attended Day 1 and part of Day 2, you exited prior to completing the Day 2 experience and therefore did not meet the criteria required to qualify for the guarantee. Our team made multiple attempts to support your return so you could complete the experience and qualify, though we understand you chose not to continue. We also offered alternative options, including attending a future event or a partial refund. That said, after further review and as a courtesy to bring this matter to resolution, a full refund has now been processed. We appreciate the opportunity to address your concerns.

Thank you for sharing. We’re glad to hear the experience met your expectations. We appreciate you being part of Genesis.

Thank you for sharing your experience. We’re glad Genesis supported positive changes in your daily approach and offered tools for your business. It’s wonderful to hear you stepped outside your comfort zone and are excited for what’s ahead.

Thank you for sharing your experience. We’re glad to hear the team’s professionalism and passion supported you throughout Genesis. It’s wonderful that the approach helped bring forward meaningful insights in a supportive environment. We appreciate you being part of the experience.

Thank you for sharing. We’re glad the speakers’ passion and the opportunity to explore your patterns made an impact. It’s wonderful to hear this was a meaningful first step into this kind of work.

Thank you for sharing. We’re glad you found the training valuable and appreciated the facilitator.

hank you for sharing your experience. We’re glad Genesis supported meaningful movement and offered space to explore the patterns you’ve been living with. It’s powerful to hear you connected with a deeper sense of your true self and began to see new possibilities moving forward. We appreciate your reflection and your gratitude toward the team. Thank you for being part of the Genesis experience.

Thank you for sharing. We’re thrilled to hear Genesis was life-changing and appreciate your recommendation to others.

Thank you for sharing your experience. We’re glad to hear your Genesis experience was amazing and meaningful.

Thank you for sharing your experience. We’re glad to hear Genesis offered such meaningful insights and felt like an open and supportive space for you. It’s wonderful that the experience created lasting realizations, and we appreciate your gratitude toward the facilitator and team.

Thank you for sharing your experience. We’re thrilled to hear that Genesis left you feeling lighter, clearer, and transformed. It’s wonderful that the three days provided meaningful insights, and we appreciate your recommendation to others.

Thank you for sharing. We’re glad Genesis supported your growth and self-awareness, and that you enjoyed learning with the team.