Integrity Energy (integrityenergy.com) has a 4.3 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Utilities and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
The lady that called me yesterday was very rude. It was so odd how she argued with me about my thoughts regarding energy pricing over the next few months. She was listening to me discuss energy pricing with my wife while I was on hold. The customer rep put me on hold to look up pricing. She said she was listening to my comments about this being an election year and how sometimes energy pricing drops as you near an election. She basically said that was a ridiculous idea and that if I didn't sign now, that I'll be hit with huge rates in 2026 when it's time for a new contract. She was obviously fired up about something. She kept cutting me off during the conversation. I ended up just hanging up on her because she was obnoxious.
Reply from Integrity Energy2024-04-05
Tony, we appreciate you taking the time to bring your experience to our attention. Since you have been our customer since 2014, we are taking this feedback seriously. I have addressed your concerns with the director of our contract Renewal Department. Upon further review, it seems as though the rep was simply stating the facts of where the energy market is headed in the future. I am having our customer service team reach out personally to address any further concerns. We value your business and look forward to continuing to serve your energy needs in the future.
Eden Dean was great she helped get me all of the information that I needed to make the right decision on who to go with as the supplier for our Natural Gas.
I believe the woman who talk to us was Diane. She was very patient very knowledgeable about her job took her time and made sure every question was answered before we hung up and see this a ton of money. We would highly recommend her to many people, as we have so far and it was just yesterday that we spoke to her.
Elissa was amazing to work with! Integrity was patient with me, but Elissa made all the work happen. She took time to explain in a way that made sense to me. She was so professional and very knowledgeable! Thank you Elissa for all your hard work. You are saving us a TON of money!
Company seems to be ok, gets us cheaper commercial electricity but be prepared to be hit with non-stop emails after your purchase.
Reply from Integrity Energy2024-03-04
The emails you have received are confirmation of service emails. This ensures that all the information we have on file is accurate per our terms of service. Should you have any further questions or concerns please contact our customer care department at [email protected].
We appreciate your business and we look forward to continuing to serve your energy needs in the future.
These different companies use to many names that are to close to distinguish they confuse you you’re not sure what one you’re dealing with, and it causes a lot of trouble with the providers.
Reply from Integrity Energy2024-03-04
We apologize for any confusion you may have experienced with a service provider. Should you have any further issues or questions about the contracted provider on your account please reach out to our customer service team at [email protected]. We look forward to serving you in the future.
Integrity Energy offered two products to us: viz. a fixed price contract for natural gas and a fixed price contract for electric power. The things for the gas contract worked smoothly. However, when I told the supervisor who confirms the contracts that I did not want to confirm the electric contract, she said that she would let the salesperson who arranged the contract that I wanted a different supplier. I also sent an E-mail message to the salesperson stating my desire for a different supplier. However, the salesperson has never responded to my request. I have received a copy of the contract from the electric supplier in the mail. So, I find Integrity Energy service is for their benefit and not so much to meet the needs of the customer they have searched out and with whom they have initiated contact.
Reply from Integrity Energy2024-02-23
Thank you for bringing this to our attention. We had previously unbooked the agreement with the supplier at your request. The supplier sent the contract in error. Please disregard the communication. We will discuss your feedback with the sales representative so that going forward you have no reservations about our dedication to providing top notch customer service. Should you have any further questions please email us at [email protected]. We look forward to continuing our working relationship.
Friendly staff, I only gave 4 stars, because they got the name of my company wrong and even though they said it was corrected. When I got the paperwork, it was still wrong.
