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itemku

ClaimedCollecting reviews

753 reviews

3.1753 reviews
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About itemku

Data updated
Website
itemku.com
Category
Business Services
Location
Singapore
Status
Unclaimed
Last 12 months
692 reviews
Replies to negative
96% (265/277)
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[email protected]itemku.com

About this business

Itemku is a trusted digital gaming marketplace where gamers can safely buy and sell a wide range of digital products. From game top-ups and official game keys to gift cards, in-game currencies, premium subscriptions, and gaming services, Itemku brings everything gamers need together in one convenient platform.Our mission is to make digital gaming transactions simple, secure, and accessible. We continuously improve the buying and selling experience by providing a reliable marketplace with fast transactions, competitive pricing, and a wide selection of products across PC, console, and mobile gaming.Every day, gamers choose Itemku to discover great deals, purchase digital content instantly, and connect with trusted sellers. Our platform is built with security and user experience in mind, featuring trusted sellers, secure payment methods, and dedicated customer support to help ensure every transaction is smooth and worry-free.Whether you're looking to top up your favorite game, purchase the latest game release, buy a gift card, or access premium gaming services, Itemku offers a seamless experience from start to finish. We believe getting what you need for gaming should be fast, easy, and reliable, so you can spend less time searching and more time playing.As the gaming industry continues to evolve, Itemku remains committed to expanding our product selection, enhancing our platform, and delivering the best possible experience for gamers around the world. By combining a trusted marketplace with a passionate gaming community, we strive to be the platform gamers turn to whenever they need digital gaming products and services.

Written by the business, not verified by us.

Is itemku legit?

itemku (itemku.com) has a 3.1 out of 5 rating on OK.one, based on 753 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 27% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, User experience, Customer service. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Consumers frequently express satisfaction, noting that buying digital assets and gaming currencies is straightforward, quick, and reliable. Many people also point out that the website provides a wide variety of choices and options for different types of purchasers. However, some customers also noted frustrating experiences involving unhelpful support agents, delayed ticket resolutions, and difficulties getting timely refunds. A few reviewers additionally mentioned trouble communicating with unresponsive sellers and problems viewing necessary product details on mobile browsers. These consumers expressed concern over unresolved transaction problems and inadequate assistance when trying to settle disputes.

Auto-generated from all reviews of this business. For reference only.

What people say

c
customerMalaysia · 1 review · Verified · Experienced 2026-09-08 ·

Spam website cant read messages from…

Spam website cant read messages from saller

Reply from itemku2026-09-15

Dear Customer, We deeply apologize for the inconvenience caused by the technical issue preventing you from reading seller messages. We completely understand how frustrating this is during a transaction. To help us resolve this display issue for you, please submit a support ticket via the Help section on our app/website or email us directly at [email protected] with a screenshot of the problem. Our technical support team will investigate and assist you right away. Thank you!

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customerIndonesia · 1 review · Verified · Experienced 2026-09-13 ·

gift card tp gmsk robuxnya🤷‍♀️

Reply from itemku2026-09-14

Dear Customer, Regarding your order with number OD000000165563154, we checked that it's an Auto Delivery order which means your order is automatically sent by the system. To view your order, please go to the Purchase History menu and click Purchase Details on the order. Thank you.

A
AldrichIndonesia · 1 review · Verified · Experienced 2026-09-06 ·

theres some sellers that didnt respond

Reply from itemku2026-09-14

Dear Customer, We apologize for the inconvenience caused by the unresponsive seller. We completely understand how frustrating it is to wait for a reply. Sellers are often processing orders for other buyers or handling a high volume of queue requests, which may cause a delay in response time. We kindly ask for a little patience as they work through their queue. If the seller remains unresponsive beyond the processing time limit, please submit a support ticket via the Help button on our app/website or email us at [email protected] so our team can assist. Thank you!

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customerIndonesia · 1 review · Verified · Experienced 2026-09-05 ·

Because on 1 september i ask for a…

Because on 1 september i ask for a redeem the itemkucoim, but until now it didnt came to my virtual account

Reply from itemku2026-09-14

Dear Customer, We apologize for the concern regarding your itemku withdrawal request from September 1st. Due to a system processing issue, your withdrawal request was cancelled and the funds have been safely returned directly to your itemku balance. Please check your account balance to confirm. If you need further assistance or wish to re-submit your withdrawal, feel free to submit a support ticket via the Help button on our app/website or email us at [email protected]. Thank you for your patience!

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customerIndonesia · 1 review · Verified · Experienced 2026-09-05 ·

The UI could be upgraded to something…

The UI could be upgraded to something more simple and easier to manage.

Reply from itemku2026-09-14

Dear Customer, Thank you for sharing your feedback regarding our UI. We completely agree that a clean, simple, and easy-to-navigate interface makes for a much better experience. Our design and development teams are continuously working on platform upgrades and feature improvements based directly on user input like yours. We’ve passed your suggestions along to our product team for future updates. If you have any specific feature ideas or encounter any display issues, feel free to share them via a support ticket on our app/website or email us at [email protected]. Thank you!

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customerUnited States · 1 review · Verified · Experienced 2026-09-11 ·

missing item

Reply from itemku2026-09-11

Dear Customer, We apologize for the inconvenience regarding the missing item in your order. To allow our team to verify the transaction details and follow up with the seller regarding the missing content, please submit a support ticket via the Help button on our app/website or email us at [email protected] with your order number and proof of delivery received. Thank you!

M
ModdeangThailand · 2 reviews · Verified · Experienced 2026-09-04 ·

first time use

good key site but UI are bad

Reply from itemku2026-09-12

Dear Customer, Thank you for your feedback! We are glad to hear that you enjoy our platform, but we apologize for the poor experience with our user interface. We are constantly working to improve our design and user experience. If you have specific suggestions on what we can improve, please feel free to share them by submitting a support ticket via the Help button on our app/website or emailing us at [email protected]. Thank you for helping us grow!

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customerIndonesia · 1 review · Verified · Experienced 2026-09-02 ·

It's good

It's good, but if you accidentally exit it, there will be a white screen or black screen that lasts for a very long time.

Reply from itemku2026-09-09

Dear Customer, Thank you for reporting this technical issue. We apologize for the inconvenience caused by the black or white screen when switching out of the app. To help our technical team investigate and resolve this, please submit a support ticket via the Help button in the app or email us at [email protected] with your device details and a screenshot or screen recording of the issue. Thank you!

N
NightIndonesia · 1 review · Verified · Experienced 2026-09-02 ·

Laggy app

itemku app is very laggy and bugs out whenever I tried to close messages. the app literally will not let me close message inbox and I always have to reopen the app over and over again.

Reply from itemku2026-09-10

Dear Customer, We apologize for the inconvenience caused by the app lag and the message inbox failing to close properly. To help our technical team investigate and resolve this issue promptly, please submit a support ticket via the Help button on our app/website or email us at [email protected] with details of your device , app version, and a screen recording of the glitch. Thank you!