Jack's Flight Club (jacksflightclub.com) has a 4.4 out of 5 rating on OK.one, based on 72 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 83% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I recently contacted Jack’s Flight Club to cancel my membership as unfortunately I cannot now travel abroad. The team at Jack’s responded very quickly, especially as it was a bank holiday weekend, and the whole process was completed very efficiently. They run a very smooth operation!
Reply from Jack's Flight Club2026-05-06
Lorna, we're so happy to see that we were able to assist you with your membership query and that everything was resolved quickly :) We try our best to not only offer amazing flights but the very best customer service. That's just why our team is called Member Experience. If you do need anything else, please don't hesitate to reach back out to them by emailing: [email protected]
I have not taken a flight with Jacks Flight Club. However the service is very professional and the number of flight discounts is truly amazing. i would feel very comfortable travelling with them.
Reply from Jack's Flight Club2026-04-22
Hey, there! We love that you've been enjoying the flight offers so far and hope that you can book with one of our alerts soon :) If you ever do need any help understanding how to use one of our flights to book a trip or any other questions, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]
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JP Coyle · 6 reviews · Experienced 2026-03-27 ·
★★★★★
Great experience
Great experience, I really like the service. I accidentally missed cancelling my free trial until a couple of days after the deadline and the team was very helper and quick to get my issue resolved. I highly recommend JFC
Reply from Jack's Flight Club2026-03-27
Hey, JP. We're so happy that we were able to resolve your refund query quickly and get that matter closed :) Thanks for taking the time to leave your review. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
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Charles · 3 reviews · Experienced 2026-03-17 ·
★★★★★
They sorted a payment issue / refund…
They sorted a payment issue / refund for me very quickly. No questions asked - 5 star customer service, even when it’s not in their best interests. Thank you!
Reply from Jack's Flight Club2026-03-19
Charles, thank you so much! We really appreciate you taking the time to leave your review and we're so happy that our Member Experience team were able to assist :) We always want to make sure you have a great interaction with us, even if the service is not for you at this time.
If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
I signed up for JFC last year but didn’t really use it. So when the renewal charge showed up on my credit card, I decided to cancel. I got prompt response with instructions on how to cancel. I was able to get refund without issues. They are very professional.
Reply from Jack's Flight Club2026-03-10
We are so pleased to see the process was smooth and quick! We try to make your interactions with our team easy and pleasant, increasing the member experience you have with us, even if you decide the paid membership is no longer for you.
If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
First Class: It is Plane to See This Membership is Fly!
I honestly thought the original membership was the peak of travel hacks, but the new First Class tier makes the old version, whilst still brilliant, now feel like the middle seat next to a screaming toddler. From the bespoke Escape Plan to the Navigator support, it is genuinely the next step that makes you feel like the captain rather than just another passenger in economy.
I did hit a bit of a bird strike when trying to change my old membership to this one, but the support team handled the turbulence like absolute pros. I reached out, but they swooped in and fixed the transition faster than a pilot landing on a quick turnaround. They made the whole process feel like a breeze instead of a hurricane.
If you are still hovering on the fence about upgrading, just pull the thrusters and go for it. The deals are sharper, the support is elite, and you even get a couple of free memberships to throw at your friends so they stop asking how you afford all these holidays. It is easily the best travel investment I have made this year.
Reply from Jack's Flight Club2026-02-27
Berkeley, this was wonderful to read and so creative! It put such big smiles on our faces :) We are truly thankful for your kindness and we're over the moon that you are enjoying our new offering. We genuinely hope that you continue to love your Plans and all the amazing features our First Class tier offers. And of course, any time you do need anything, please don't hesitate to get back in touch with us!!
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Barbara · 31 reviews · Experienced 2026-02-26 ·
★★★★★
Great customer service
I had to get in touch with JFC to ask for a refund as I'm not in a position to take advantage of their super offers any more. I asked for a refund of my fee and got it right away. Its so good to deal with a business that looks after their customers
Reply from Jack's Flight Club2026-02-27
Thank you so much for this review, Barbara! This is exactly what we also aim for, to provide great member experience on top of wonderful flights. We're so glad the team were able to assist you quickly and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
i have subscribed to Jack's Fligts for the last two years at least. They inform you of flights with great savings. However, I live in Cyprus, it only serves people flying from the UK. This served me for a while as I could tag on a flight once in the UK. However, that is no longer an option and I had to cancel my Membership. I am impressed with their immediate and thoughtful response and no nonsense refund.
Reply from Jack's Flight Club2026-02-20
Hey, Bee. Thanks so much for taking the time to leave your review, we really appreciate it :) We do offer service from several places in Europe and the UK but sadly, not Cyprus at this time. We are always working to expand the areas we cover and truly hope we will be able to see you back again soon. We're glad we were able to assist with your refund and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
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Anne Marie · 21 reviews · Verified · Experienced 2026-02-16 ·
★★★★★
Great response times!
I had a problem trying to pay for membership via the app. After several attempts I contacted Jack’s Flight Club, got a very swift response with next steps and this sorted the issue.
Very impressed so far.
Reply from Jack's Flight Club2026-02-18
Anne,
Thank you so much for your kind words!
We’re so glad we could get things sorted quickly for you and that our team was able to help resolve the app payment issue. It’s great to hear you’ve been impressed so far.
If there’s ever anything else you need, feel free to get in touch at [email protected]
Wishing you plenty of amazing flight finds ahead!
The query I had was answered clearly and within 24 hours.
It not only gave me the answer to my query but also added extra useful detail which I found very helpful going forward.
Reply from Jack's Flight Club2026-02-16
Lindy, this is wonderful! Our Member Experience team are the best there is and really go above and beyond for you and the rest of our members. Our value is not only in the great flights we offer but also in making your interactions, either with viewing our emails or getting in touch with the team, a more than pleasant one. We are thrilled that we have met this expectation. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
My interactions with Jacks Flight Club Team have been excellent. Email queries are acknowledged and addressed within 24 hours.
I met some team members at a recent travel show and it felt like meeting old friends and I got a great gift too.
The regular emails of the latest amazing deals that they have sourced for members have inspired 2 holidays for later this year.
The App is easy to navigate, how to book the suggested deals is demonstrated in clear, concise language.
Excellent service for a very affordable annual fee, worth every penny.
Keep up the great work Team.
Reply from Jack's Flight Club2026-02-04
Thank you so much, Yvonne! Your review put such big smiles on our faces and we loved being able to be at the show and meet you all. We look forward to continuing doing that and yes, it very much is like catching up with old friends cause the people you met are the very same ones behind our human and personalized emails and the teams that put in hard work to make the app and site great. We are thrilled to see that you already have 2 trips booked. Please don't forget to send us a postcard from the bottom of the flight deal. And of course, any pics that you'd like to share when you're back, we genuinely love being a part of your adventures :)
Difficult to access portion of the website for canceling subscription, but once there, with the help of your chat employee, all went smoothly.
One caveat: I haven't yet seen the refund, but we're still within the predicted .time frame.
Reply from Jack's Flight Club2025-10-30
Hey there! We're so happy to see the team were able to sort your refund. We have checked your account details and can confirm the refund was processed from our end on October 28th 2025. You can for sure get in touch with your bank to confirm but also, reach back out to our Member Experience team and they can provide the reference # linked to your refund. This can be used to trace it. You may reach back out on [email protected] about this or if you need help with anything else :)
