JusticeDirect is Your Law Firm Partner for Demand Letters, Small Claims Court, and Evictions.
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Is JusticeDirect Law Firm LLC legit?
JusticeDirect Law Firm LLC (justicedirect.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 81% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-08-25.
Had a bit of difficulty trying to get the demand letter rerouted. I requested help, but had to pay again to send it to the correct address. Not cool. (btw they did not respond). I also found it strange why I had to pay a huge amount just to talk to a lawyer, just to NOT talk about my case. Why would I pay for that?
Reply from JusticeDirect Law Firm LLC2025-02-27
Hi Denzel,
Thank you for your feedback on Trustpilot. As a small business, your input helps us identify areas where we can improve.
I understand your frustration and apologize for any confusion. We charge per address to which you would like to send your letter.
If you didn’t receive a response to your letter, please see our guide on the next steps here: https://justicedirect.com/post/no-response-to-demand-letter.
I reviewed your account and see you started our intake for our Small Claims Lawsuit service. With our small claims service, your attorney will review your case and evidence and provide you with written feedback about your case. If you choose not to file your lawsuit after reviewing your attorney’s feedback, we’ll refund 25% of our fees. Every case we handle has to go through our attorney review process. Learn more about our process: https://justicedirect.com/post/how-justice-direct-works#How-Our-Small-Claims-Service-Works
If there’s anything further we can do to assist, please don’t hesitate to let me know.
- Casandra Rojas, Customer Success Manager
The process was easy affordable and delivery was fast.I felt more confident is my demand's. I feel like I accomplished what I was looking to accomplish.
Reply from JusticeDirect Law Firm LLC2025-02-06
Hi Shanea,
Thank you for your kind feedback! We’re glad to hear we could help you accomplish your needs. It’s wonderful to know that the process was easy, affordable, and fast for you. Should you need assistance in the future, please don’t hesitate to reach out!
-Casandra Rojas, Customer Success Manager
Hi David,
Thank you for your feedback! We're glad to hear that you found our portal easy to use. We’re always working to make things as convenient as possible, and we appreciate you taking the time to share your experience.
- Casandra Rojas, Customer Success Manager
Francesca is an outstanding employee,
She has gone out of her way to assist me in every way possible.
Reply from JusticeDirect Law Firm LLC2025-02-05
Hi Sharon,
Thank you so much for your kind words! It’s been a pleasure assisting you, and I’ll continue to assist you until you get your day in court. If you need anything else, don’t hesitate to reach out—I’m here to help!
- Franceska Solomon, Customer Success Manager
JusticeDirect empowered me to take action against a business that unfairly charged me a lot of money. Not only may I save money, but I have the option of employing an attorney, if needed. This gives me confidence that I can successfully sue.
Reply from JusticeDirect Law Firm LLC2025-02-05
Hi Louis,
Thank you so much for your thoughtful review! We’re so glad to hear that JusticeDirect has empowered you to take action and regain control over your situation. It’s great to know that our platform has given you both confidence and the flexibility to pursue your claim. If you ever need further assistance, we’re here to support you every step of the way.
- Casandra Rojas, Customer Success Manager
I’ve used this service before and it really works, it get the job done quick thank you
Reply from JusticeDirect Law Firm LLC2025-02-05
Hi Ametria,
We really appreciate your feedback! It’s great to hear that our service continues to meet your needs. Thank you for your trust in us, and we’re always here if you need assistance again in the future!
- Casandra Rojas, Customer Success Manager
Hi Eva,
Thank you so much for your feedback! We’re thrilled to hear that you felt fully supported and that we were able to help you. If you ever need assistance again, don’t hesitate to reach out. We’re here for you!
- Casandra Rojas, Customer Success Manager
Everyone was great at what they done . I am 100% satisfied.
Reply from JusticeDirect Law Firm LLC2025-02-05
Hi Mark,
Thank you so much for your kind words! Your satisfaction is our top priority, and we're always here to assist with any future needs. If there's anything we can help you with, please feel free to reach out.
- Casandra Rojas, Customer Success Manager
Hi Andy,
I'm sorry to hear you are still waiting for a response from Facebook. Learn more in our guide on the next steps after you send a demand letter: https://justicedirect.com/post/next-steps-after-sending-a-demand-letter
If you have any questions, please don't hesitate to reach out to [email protected]. We’re here to help.
-Franceska Solomon, Customer Success Manager
I'm so glad I found JusticeDirect.com! Needed help with getting my winter clothes and boots from my daughter who lives in Kentucky. I tried asking her nicely to return my stuff, and she returned a few items but not all and her attitude and comments were, "I don't know where they are." And she didn't care to look for them. So, Justice Direct sent her a demand letter upon my request and the day she received the demand letter she sent me a text stating she found my stuff and would be mailing it soon. She has until January 17,2025. I would have given a 5 star rating, but want to wait until my items arrive. The demand letter was very easy, JD has a form and you fill it in. The price was good as well. I'm retired and live on SSI, so money is tight. Will, use again if needed. Thank you, Justice Direct
Reply from JusticeDirect Law Firm LLC2025-01-10
Hi Reitha,
Thank you for sharing your experience with JusticeDirect! I am so sorry you went through this, and we understand the importance of getting your belongings back. We’re glad to hear our demand letter helped you take the next step and that the process was easy and affordable. Please don’t hesitate to let us know if you need any further assistance - [email protected]. We’re here to help, and truly appreciate your trust in our service!
-Franceska Solomon, Customer Sucess Manager
Hi Ben,
Thank you for your kind words! Your satisfaction is our priority, and we’re here to support you with any future needs. If there’s anything we can do for you, please don’t hesitate to reach out.
-Franceska Solomon, Customer Success Manager
After the submission of my letter to Meta, I had no follow up. I was abandoned
Reply from JusticeDirect Law Firm LLC2024-12-24
Hi Emmanuel,
I'm sorry to hear you have not heard back from Meta :( Learn more about the next steps to take after you send a demand letter in our guide: https://justicedirect.com/post/next-steps-after-sending-a-demand-letter
If you have any questions, please don't hesitate to reach out to [email protected].
-Franceska Solomon, Customer Success Manager
Hi Karen,
Thank you for your feedback! We’re so glad to hear that our service was fast and met your expectations. We’re here to support you whenever you need us! Thank you for choosing JusticeDirect!
-Franceska Solomon, Customer Success Manager
Hi Stacey,
Thank you for your kind words! We love to hear that you had a positive experience with us and your recommendation means a lot. If you need assistance in the future, please don’t hesitate to reach out to us at [email protected].
-Franceska Solomon, Customer Success Manager
Hi George,
Thank you for your feedback! We love to hear you found our service easy to use! We really want to make our process as simple and efficient as possible for our users. If there’s anything else we can do for you in the future, please don’t hesitate to reach out - [email protected].
-Franceska Solomon, Customer Success Manager
Hi Christopher,
Thank you for your kind words! It’s been a pleasure supporting you through this process. We’re so glad you enjoy working with us and look forward to continuing to provide the support you need. We’re always here for you!
-Franceska Solomon, Customer Success Manager
The immediate assistance I received regarding my mechanics lien was greatly appreciated.
Reply from JusticeDirect Law Firm LLC2024-12-20
Hi Edward,
Thank you for your feedback! We’re so glad we could provide immediate assistance with your demand letter regarding the mechanic's lien. Your satisfaction is our priority, and we’re always here to support you with any future needs. Thank you for choosing us!
-Franceska Solomon, Customer Success Manager
I appreciate the promptness and ease of creating the demand letter and the process updates were great along with the delivery!
Reply from JusticeDirect Law Firm LLC2024-12-20
Hi Gui-Harris,
Thank you for your 5-star review! We’re so pleased to hear you appreciated the promptness and ease of creating your demand letter. We understand that disputes can be stressful, so we strive to keep our users informed every step of the way and aim for a timely delivery. We appreciate your kind words and are here to support you whenever you need us!
-Franceska Solomon, Customer Success Manager
Very professional. She was very patient and helped me step by step until the filing was complete. Thank you agaim
Reply from JusticeDirect Law Firm LLC2024-12-20
Hi Alexander,
Thank you for your kind words! We're happy to hear that you had a great experience and found your Customer Success Manager to be professional and patient. We’re here to support you every step of the way and make the process as seamless as possible. If you ever need our assistance again, please don’t hesitate to reach out. Thank you for trusting us!
-Franceska Solomon, Customer Success Manager
They are super responsive- quick - efficient- they got my party served and they responded and I was able to dismiss my case - excellent service
Reply from JusticeDirect Law Firm LLC2024-12-09
Hi Alison,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found our service responsive, quick, and efficient. We're happy to have assisted with preparing, filing, and serving your small claims case. Reaching a resolution without going to court is always an ideal outcome. We truly appreciate your kind words and trust in us! While we hope you do not have another dispute in the future, we are here for you if you do!
-Franceska Solomon, Customer Success Manager