kaabousa.com (kaabousa.com) has a 4.2 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 79% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 18% of negative reviews. Last updated 2026-08-10.
Annoying to interact with customer service because you get one email a day with them. You can’t address everything in one sitting. But for scooter companies, pretty good. Quality scooter (kaabo mantis x) that I ride to work every day and probably have about 4000 miles on. Would buy again
The company is honest and fair. Great service. I will buy my next scooter here also
Great and immediate response. Very knowledgeable about your product.
It was easy to contact , very fast , easy and convenient. Amazing service and literally fast and simple , always at the ready to help thier customers , good work amazing service
Thanks a lot! We’re so glad you found our support fast and helpful. Your feedback means a lot to us!
Great service with a satisfactory solution. Thank you!
Thank you, we appreciate your comment.
I got my Mantis 10 lite after my boyfriend bought his Kaabo scooter and said I HAD to get one. I love my scooter. It's sturdy, fun, fast and reliable. The reason Im giving 4 stars is because I ended up getting a flat tire after my first ride and called and emailed the company and I asked for a replacement tire. It's a good thing my boyfriend is a genius and we just needed to replace the valve stem but I still haven't heard back about my issue.
Very helpful in expediting my return and ensuring the whole process was smooth and enjoyable. Thank you!
The customer service pre-sale was amazing. Lula helped me make a decision on which scooter to buy. I settled on the king gtr. They even included some extra throttle options for me to try as I have had a wrist injury. The scooter what was promised. My girlfriend ended up buying a Mantis 10.
I really appreciate how they answer through email asap! No more than 24 hours and they reply back . They tried their best to have answers and solutions to my concerns!
Bought a second hand kaabo wolf warrior 11 I think is a 2021 model. Lg battery from 2021 still charges to 66.7 v both original motors wreaked it 3 times broke both front forks. Extremely easy to fix and kaabo was fast with parts. Wreaked my third time due to scooter.folding on me, come to find put the guy that sold me the scooter didn't have locking pin. I messaged kaabo directly and they sent me a locking pin on the house. Grade a customer service and one of the best scooters money can buy. BTW scoote4 has 4745k miles. Update. Free pin shipped for my safety these guys care
The rep responsible for my return helped me alot. And I am grateful for that because it was a blessing. Thank you
Glad we could help, thank you!
We had a poor communication at first but once we got a better understanding of my complex situation Luis customer service was outstanding he went out his way to help me with my issues can't wait to get my scooter back on the road thanks again kaabo the best I highly recommend
Thank you
I would not buy this product after speaking to the CEO Vanessa they have told me even though it is still under a year manufacturers warranty but it is my problem and I have to deal with it. I paid 2 1/2 grand for the scooter and they won’t even help me repair it or even replace it.
Thank you for your feedback. We’re sorry to hear about your experience. We’d like to clarify that warranty coverage depends on where the scooter was originally purchased. Kaabo USA is only able to provide warranty service for units purchased directly through our official website. If the scooter was purchased through a different source, the warranty would need to be handled by the original seller. That said, we are always willing to help where we can. If you haven’t already, please reach out to us with your order details and a description of the issue, and we’ll do our best to guide you toward a solution or recommend repair options. We’re here to support and want to make sure you’re taken care of.
Its almost 3 years and still running good.. The only problem so far is a flat tire 👍👍👍
Fast delivery. Great product
Very happy with my overall experience, along with the quality of the scooter. Next day shipping as well. Thank you!
The scooter arrived a day earlier than expected. I'm still in the honey-moon phase of ownership but enjoying the scooter completely.
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