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Electronics & Technology

Kentfaith

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579 reviews

3.1579 reviews
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About Kentfaith

Data updated
Website
kentfaith.com
Category
Electronics & Technology
Location
China
Status
Unclaimed
Last 12 months
226 reviews
Replies to negative
88% (204/232)
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About this business

Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.

Written by the business, not verified by us.

Is Kentfaith legit?

Kentfaith (kentfaith.com) has a 3.1 out of 5 rating on OK.one, based on 579 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 34% give 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Many loyal customers frequently praise the remarkably affordable prices, solid build quality, and dependable performance of the various photographic accessories and filters available on the website. Shoppers also deeply appreciate the exceptionally fast delivery service and reliable packaging that consistently ensures delicate items arrive safely and right on time. However, some people mentioned occasional issues with their orders, noting delayed international shipments, missing packages, and frustrating tracking confusion during transit. A few reviewers were clearly not happy with receiving defective items and experiencing unhelpful customer support responses regarding complicated refunds and returns.

Auto-generated from all reviews of this business. For reference only.

What people say

It was my 1st time ordering from them

It was my 1st time ordering from them, recommended by a dear videographer friend, and I have to say, I love that I could find what I was looking for at a better price, free shipping, gift.. I love my new tripod, I use it all the time, and the 3in1 filter is just wow. I put it on my favorite lens, which is the 70-200mm, and I shoot with it most of the time. Definitely recommend them🤍

I’m very pleased with my purchase from K&F Concept.

I’m very pleased with my purchase from K&F Concept. I ordered a camera bag and a set of extra batteries, and both arrived well packaged and exactly as described. The camera bag feels sturdy and well made, with plenty of space for my camera and lenses while still being comfortable to carry. The extra batteries have also been really useful, especially when shooting for longer periods away from a charger. The ordering process was simple, delivery was quick, and everything arrived in excellent condition. Overall, I think the quality and value are very good for the price, and I’d happily order from K&F Concept again.

I have had good and bad experiences…

I have had good and bad experiences with the store. Their camera filters are great, and well priced. Their flash accessories are also great. Their magnetic adapter rings are low priced, and have fit all other brands of magnetic filters I have used. Their fluid heads, on the other hand, are cheap, clunky, and poorly built. Tightening the lock nut will leave a permanent dent in the aluminum, which will make panning smoothly impossible. A the end of the day stick with their filters and you won't be disappointed.

I have been using Kentfaith products…

I have been using Kentfaith products for past two years, and I am genuinely very happy with their products. I received the products in India within the stipulated time, and they are doing extremely well, considering their quality is amazing for the price. Highly recommend.

Reliabilyty and stardy design

Dear customers to be. I am with the company for a good five years. Theirs products never have let me down. They are thoughtfully and nicely designed to be dependable and convenient to use. I would strongly recomment to consider the company as a potential supplyer for your photographic needs.

One of my products was lost in the…

One of my products was lost in the mail, but I contacted customer service representative Claire via email and quickly received a replacement. I’d like to express my gratitude for that, but I’m still very unhappy with DHL’s mistake.

I ordered two items from Kentfaith

I ordered two items from Kentfaith. After receiving my items I decided to return one item WELL withing their 30 day return. Is was a Changed my mind return and realized I would pay for the shipping to return. No problem with that since it's a No reason return. I read in detail what is required of me to receive an RMA authorization # from them through email only. I sent detail pictures that the one item was still brand new in box with everything originally sent with it. NO RESPONSE WHAT SO EVER!!! I waited the 3-6 days stated it would take the company to respond and send authorization # so I could pay a trackable return to them for a refund. After 6 business days NOTHING!! I then call and spoke with a rep and told them I sent everthing company requried to get that auth#. She said she would notified that department of my emails and this call and expect to hear back from them... ONCE AGAIN NOTHING. Worst customer service. DO NOT BUY FROM THEM..... I will be calling my credit card company and charging that one items full amount back...

Reply from Kentfaith2026-08-24

Dear KERRY HUNTER,  Thank you for your review, and we sincerely apologize for the frustration this situation has caused. We take your feedback very seriously.  We would like to clarify that we actually responded to your return request promptly after receiving it, and we provided detailed return instructions via email. However, it appears that our replies may not have reached you – possibly due to a typo in your email address or our messages being filtered into your spam folder. We completely understand how this may have led you to think we were unresponsive, and we deeply regret the misunderstanding.  Please know that we genuinely value you as our customer and are fully committed to resolving your return issue to your satisfaction. Since we are unable to reach you through your current email, we kindly ask that you:  Contact us directly at [email protected] using a different email address, or  Reply to this message with an alternative email address where we can reach you, and we will get in touch with you immediately.  We are ready to process your return as originally requested and will make sure everything goes smoothly this time. We truly hope you will give us the chance to make things right.  We look forward to hearing from you soon. Best regards, Kentfaith

Buyer Beware Need to post back to China!

Buyer Beware. Kenfaith is in China not in Australia. I purchased an item I received the item that was damaged with missing parts. I contacted Kenfaith. And they are saying to get a refund I must pay for posting the item back to China and pay for postage and custom. This is a Chinese company not operating in Australia. Beware if you have any product issue. I opened a case with PayPal also. Update: After initial communication issues and receiving an open/faulty item, Kentfaith support stepped in and issued a full refund (PayPal) without requiring an international return. Amending rating to reflect the eventual resolution.

Reply from Kentfaith2026-08-20

Dear customer, We apologize for the inconvenience caused. For further assistance, please contact us again. Best regards, Kentfaith

I had a very positive direct buying…

I had a very positive direct buying experience of solar filters 77 and 95 mm just in time! KF was spot on with its dispatch as per given date via FedEx, promptly delivered after 3 days which included a weekend in transit. Fully tracked and secure, with a discount and free gift option at the point of check out. Many thanks.

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