Lootup is a fast-growing rewards programs that gives users the ability to earn gift cards, crypto currency, gift cards, and cash by taking surveys, watching videos, taking quizzes, participating in contests, playing games, shopping at your favorite stores, and other online activities that you normally spend your time online doing! With fast payments made daily Monday - Friday, and the ability to redeem for gift cards, PayPal, or Bitcoin, and several ways to earn points for free, Lootup is your #1 source for rewards online! Join Lootup today and receive a 5,000 point bonus when you earn 10,000 points in your first 30 days. sign up today
Written by the business, not verified by us.
Is Lootup legit?
Lootup (lootup.me) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the online platform for being very easy to navigate and consistently providing exceptionally fast payouts to users. Users also genuinely appreciate the helpful customer support and the wide variety of straightforward daily earning tasks available.
However, some people mentioned frustrating experiences with unexpected account suspensions that happened right after requesting a withdrawal. Reviewers also noted that quite noticeable payout delays and occasional redemption problems can sometimes happen when trying to cash out earnings. A few consumers additionally felt that support responses sometimes lacked helpful explanations regarding these sudden account restrictions.
Auto-generated from all reviews of this business. For reference only.
I have been a loyal user of Lootup for over a year (User ID: 3587692) and have made several successful PayPal withdrawals in the past. However, after my last withdrawal, the platform suddenly stopped crediting any new points. Points from completed offers and third-party transfers (like PixelPoint) are being confirmed as sent by providers but never appear in my Lootup balance. It feels like my account has been restricted without notice, making it impossible to meet the withdrawal requirements for my remaining balance. Very disappointing for an experienced user.
Update (April 24, 2026):
As suggested by the company, I contacted support. Instead of resolving the issue, they permanently closed my account. Now I can’t even log in. Avoid this site.
Reply from Lootup2026-04-06
Hi,
We're very sorry for the inconvenience. We never deleted any account without the permission of the users. Please send us an email at [email protected] so we can take a deeper look at your case and try to resolve the issue. Sincerely, Lootup Team
RickUnited States · 4 reviews · Experienced 2026-03-07 ·
★★★★★
Absolutely garbage application
Absolutely garbage application. There are an infinite number of better and more reliable apps that do what this is supposed to do and does it multitudes better. Unless you feel like waiting months for a reward, even when you paid for it, then go somewhere else. Pretty sure I'm just getting scammed by these people at this point. Avoid this crap at all costs, so many better apps.
Reply from Lootup2026-03-18
Hello, our site is certainly not a scam. If there is a specific issue occurring, please let us know at [email protected] and we will do our best to make it right. Can you please share more details as to what issues you are facing so that we can try to resolve this matter for you? Kind Regards, Lootup Team
F
Frank LolMalaysia · 8 reviews · Experienced 2026-03-03 ·
★★★★★
I don't know why i couldn't redeem via…
I don't know why i couldn't redeem via paypal and the platform said "sorry,no cards available for you yet". But i already use and redeem this platform 4 years ago and nothing issue about redeemed.
Reply from Lootup2026-03-03
Hi, we're sorry to hear that and we would like to take a look at the issue. Please fill out this form: https://lootup.zendesk.com/hc/en-us/requests/new?ticket_form_id=1900000156467 and our support team will gladly assist you! Sincerely, Lootup Team
Hi! We are glad to hear you enjoy Lootup! Please tell us what should we improve to get a 5-star rating from you:) We're here for you anytime. Yours faithfully, Lootup Team
My Lootup account was suspended during reward processing, without clear proof or explanation.
I did not use a VPN or proxy, I did not create multiple accounts, and I followed all the rules.
After spending a lot of time completing tasks and surveys, my account was suddenly blocked while my rewards were still processing, and I lost everything. Support responses feel automated and my case was not properly reviewed.
This platform lacks transparency and fairness toward users.
Don’t worry guys, there are many better platforms than this.
Reply from Lootup2026-02-06
We're sorry to hear our Quality Assurance team detected a violation of our rules and suspended your account. You can check common reasons for account suspension on our website. If you believe your account was suspended in error, please follow the link within the article, fill out the form, and our team will review your case. Sincerely, Lootup Team
I have always had pleasant experience with this platform...Payments are always rendered in timely fashion...Thanks Lootup appreciate your professionalism Great Job!
Reply from Lootup2026-02-06
Thanks for sharing your feedback, the team is thrilled to receive such a great review, thank you so much! Yours, Lootup Team
Dominique FarrarUnited States · 8 reviews · Experienced 2026-01-29 ·
★★★★★
Great Earning Opportunities App/Site
Great Earning Opportunities App/Site
Tracking is good, support is helpful and timely. Opportunities are real and simple. Love what they're doing!
Reply from Lootup2026-02-02
We are glad to hear about your positive experience! We really appreciate you being a user and helping to share the word about us. We’re here for you anytime. Sincerely, Lootup Team
Tom LeeUnited Kingdom · 1 review · Experienced 2026-01-22 ·
★★★★★
Absolutely awful
Absolutely awful. I wait for a reply only to get that the 'advertiser couldn't verify completion' and 'thanks for your understanding'.
With all due respect, I provided screenshots and even had the full transaction log to hand so why is the verification my problem when I've followed every step to the letter (no vpn, adblocker)? Awful considering it's my first offer. Avoid.
Reply from Lootup2026-01-22
Hi, we're sorry to hear that and we would like to take a look at the issue. Please fill out this form: https://lootup.zendesk.com/hc/en-us/requests/new?ticket_form_id=1900000156467 and our support team will gladly assist you! Sincerely, Lootup Team
DON'T DOWNLOAD IT, IT WILL BANNED YOUR ACCOUNT SUDDENLY...
my account been banned because They said I violated their therms ..
BUT I NEVER DO ANY OF IT!!!!!!!
- I NEVER CREATING MULTIPLE ACCOUNTS!!!!!. (I ONLY HAD 1 ACCOUNT!!!!
- I NEVER USE A PROXY OR VPN FOR ACCESSING LOOTUP!!!! ( I JOINT MANY SURVEYS THAT REQUIRES NOT USE VPN OR PROXY, SO WHY I USE IT?)
-I NEVER ATTEMPTED TO MANIPULATE OUR REWARDS SYSTEMS !!!!!
I already ask them what did I do but they don't want to tell me...
Reply from Lootup2025-12-25
We are sorry to hear that! You can check the most common reasons for account suspension here: https://lootup.zendesk.com/hc/en-us/articles/4411643630356-Account-Suspended-Learn-More. If you believe your account was suspended in error, please follow the link within the article, fill out the form, and our team will check your case. Yours, Lootup Team
J
JTsSpain · 7 reviews · Experienced 2025-12-18 ·
★★★★★
Banned again.
Today I logged in to test Pixelpoint and Recipepanda to see if any ads would appear. Ads still do not show, yet my account was banned for allegedly using a VPN.
I am aware of multiple users who have spent nearly a month in back-and-forth communication with Pixel and Lootup support regarding the same false VPN bans. This clearly indicates an ongoing issue that has not been resolved.
At this point, bans on Lootup and Pixelpoint have become something normal for me. I have been banned more than 6–7 times, always without being informed of the real reason, wasting significant time, and eventually ending up unbanned.
This is a complete waste of time.
You may do whatever you consider appropriate, but at the very least, please read this message and avoid sending copy-paste responses. The false VPN issue has already been reported by users on Reddit and on your Trustpilot page.
Thank you very much,
tickets: 400163 (pixelpoint) - 400164 (lootup)
Reply from Lootup2026-01-08
Hello,
Thank you for sharing your feedback. We’d like to clarify that our support team has already responded to each of your submitted tickets on December 19 and December 24 (Ticket IDs: 400163 – Pixelpoint and 400164 – Lootup). We kindly ask you to review those responses, as they contain the relevant details regarding your account status and the actions taken.
The restrictions applied were triggered by our automated security system, which is designed to protect the platform from invalid traffic, including VPN or proxy-related activity. While we understand this can be frustrating, these systems operate based on multiple signals and are reviewed carefully by our team when tickets are submitted.
Please note that ads not appearing is often a direct result of such security flags and not a separate issue. We assure you that each ticket is reviewed individually, and responses are not automated copy-paste replies.
We appreciate your patience and understand your concerns. If there are any new developments, our team will be happy to review them through the appropriate support channels.
Sincerely,
Lootup Team
G
GiriIndia · 1 review · Experienced 2025-12-11 ·
★★★★★
No amazon withdrawal problem
No
First withdrawal minimum piont amazon withdrawal problem
Reply from Lootup2025-12-12
We're very sorry for the inconvenience. Please send us an email at [email protected] so we can take a deeper look at your case and try to resolve the issue. Sincerely, Lootup Team
TerriTerrible experience with their offer wall.ble experience with their offer…
Terrible experience with their offer wall.
I was playing one of the offer wall games, Sea Explorer. I reached the required levels and received the small rewards (20 and 120 points) without any issues. But when I reached level 600 — which should have given me 1200 points — they simply refused to pay.
I sent screenshots proving everything, and the response I received was absurd. They gave countless excuses: claiming I used a VPN, a proxy, and even saying I had completed the task before. None of this is true. If any of their claims were real, I wouldn’t have received the earlier rewards in the first place.
This is dishonest behavior.
They don’t respect users, and they clearly avoid paying higher rewards.
Worst site and app I’ve used. Completely untrustworthy.
Reply from Lootup2025-12-02
Hello,
We totally understand your frustration! It's important to note that while we act as an intermediary platform facilitating communication with offer providers, we cannot guarantee their confirmation and credit of points.
We assure you that we always strive to ensure a seamless experience for our users, and we work closely with our advertisers to ensure accurate and timely rewards. However, in certain cases, factors beyond our control can impact the successful completion and confirmation of offers.
Yours faithfully, Lootup Team
False VPN Detection (Not Using VPN)
For the past two weeks, a message has appeared when I try to log in to your website saying "Please turn off VPN to use Lootup," which is false; I don't use a VPN. I know you're going to tell me to submit a support ticket, but you should know that I've already submitted four, and in each one, I've included the documentation you request:
1. Check your current IP address by visiting this link: **whatismyip** and send us a screenshot of the result.
2. Try connecting through a different Wi-Fi network or mobile data.
First ticket - marked as Solved with no response.
Second ticket - they ask me to send the documentation I mentioned above, which was already attached to both.
Third ticket - I tell them that I can access the site from my phone using mobile data, but not from my home internet connection, and their response is: "Thanks for the confirmation. We're delighted to hear that your problem has been resolved." Seriously, LootUp, is it resolved?
Fourth ticket - I'm waiting for a response. Let's see what nonsense they tell me now.
On the other hand, their social media presence on Facebook and Reddit, which are the ones I usually use, is appalling. Many users are affected by this problem, and there hasn't been a single statement or response. Even their Reddit moderator was affected by this issue.
By the way, my ticket number is #393823, in case you have someone who can read it.
**Response to my fourth ticket: Your account was temporarily flagged due to suspicious activity detected from your IP address. As a precaution, the system automatically placed a temporary ban to protect the platform and our users.
Please check back again in 24 hours — the restriction should be lifted by then. If you still face any issues after that time, feel free to reach out and we'll be happy to assist. Thank you for your understanding!
**It's been 9 days and my IP is still blocked.
**26 days later and they finally gave me access to the page. Thank you
Reply from Lootup2025-11-20
Hi,
Thank you for letting us know — we’re really glad to hear that everything has finally been fixed and you now have access to the page.
We noticed you had previously left a 2-star review based on the earlier issue. If your experience has improved, we would truly appreciate it if you could update your review and consider giving us a 5-star rating. Your feedback helps us a lot!
Yours, Lootup Team
I make a withdraw last week my payment is still on pending it has discourage most of my friend to sign up.
Reply from Lootup2025-11-18
Hello! We are sorry to hear about your negative experience with us! We'd be happy to make things right. Please fill out this form: https://lootup.zendesk.com/hc/en-us/requests/new?ticket_form_id=1900000156467 and our support team will gladly assist you! Sincerely, Lootup Team
J
JaneUnited States · 17 reviews · Experienced 2025-11-15 ·
★★★★★
Having a VPN Nightmare
3rd Update, Lootup reached out to me (Below) and confirmed what we all believe, it is a glitch and we did nothing wrong, no VPNs, No ad Blocks etc!!
Thanks Lootup!
2nd Update: Resolved! Favorably! Back to Pixel & Lootup with no problems...This site got it done! Thanks Trustpilot!!
Update 1: Reddit has many, many reports of this issue.. I'm not the only one
Having a VPN Nightmare! Both LootUp and it's sister site Pixel TV are generating VPN error messages. No other site I use is doing this, my IP hasn't changed and my provider says there is no VPN.. I have no Proxy or VPN installed, MSN edge is "off" . Do have MacAfee - but I used that and Loot up for years now -no problems...please help!
Reply from Lootup2025-11-19
Hi,
Thank you so much for updating your review to 5 stars — we truly appreciate it! 🌟 Your support means a lot to our team. We’re glad we could resolve things for you, and we’re committed to keeping your experience smooth, fair, and enjoyable. If you ever need anything, we’re always here to help. Thank you again for your trust! Best Regards, Lootup Team
SteamNOCSouth Korea · 11 reviews · Experienced 2025-11-17 ·
★★★★★
Absolutely do not use it.
This app doesn't just ask for a one-time facial selfie when exchanging points; it demands a facial selfie every single time points are exchanged. Furthermore, the PayPal deposit takes way too long. Absolutely do not use it.
Reply from Lootup2025-11-17
Hi,
Thanks for your feedback — we completely understand how this can feel inconvenient.
Selfie verification has been implemented to prevent fraudulent activity and to increase the quality and quantity of earning opportunities for genuine Lootup users. It also helps us ensure faster and more secure payments once an account is verified.
Please note:
A selfie check may be required at each redemption to ensure the account is being used by the rightful owner. All photos are fully encrypted, used only for verification, and never shared with anyone.
We appreciate your patience and understanding as we work to keep the platform fair and secure for everyone.
I am unable to log into my lootup account.
Message claims I am using a VPN.
I am not using one.
My pixelpoint account also claims there is a VPN in use when I try to login.
I like to watch videos from a few minutes knowledge. I can watch them all day long via the pixelpiint website if I do not login. As soon as I try logging in a message pops up that complains about a vpn in use at my ip address. IF there is a vpn in use then why can I watch all the pixelpoint videos I want as long as I am not logged in? Other people have mentioned they also get message that mentions a vpn which they do not use. What can I do to get this fixed?
Reply from Lootup2025-11-17
Hello! We’re truly sorry to hear about your negative experience, and we appreciate you bringing this to our attention. This is absolutely not the experience we want for our users.
Please fill out this form so our support team can review your case immediately:
https://lootup.zendesk.com/hc/en-us/requests/new?ticket_form_id=1900000156467
We will make your issue a priority and ensure it gets resolved as quickly as possible.
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