Lower (lower.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 92% of negative reviews; 72 of them were added in the last 12 months. Last updated 2026-08-10.
first off, a young inexperienced loan officer named Mason, misquoted me by several hundred dollars on the appraisal, saying our loan was solid, so I agreed to order appraisal..and then saw it was $700...not $500, and after all that, we get denied. He promised the moon but cant deliver squat. Underwriters also are not very knowledgeable there in Ohio...kept asking for forms that were right in front of them...DO NOT RECOMMEND...at least, don't use this guy
Reply from Lower2025-12-12
Hello Jenny ,
Thank you for providing your feedback. Lower strives to provide the best service for all individuals and we apologize for any unmet expectations. We take your complaint seriously and we will review your concerns with the appropriate parties.
We know that applying for a mortgage loan can be laborious and time consuming. As a licensed mortgage lender, we too become frustrated with the numerous compliance requirements of federal and state consumer protection laws. But such laws are ultimately designed for your protection to ensure consumers maintain the ability-to-repay the proposed mortgage debt.
We understand there may have been a breakdown in communication by and between you and your assigned mortgage loan originator.
If you would like to share any additional information please email [email protected]
Thank you
S
Sean Yu · 1 review · Experienced 2025-11-25 ·
★★★★★
Great lending experience with Doug…
Great lending experience with Doug Jacobson. Would recommend his service in the PNW area!
Amazing Experience with Lower!
I recently applied for a loan through Lower, and I couldn't be more pleased with the process! From start to finish, everything was seamless and user-friendly.
Uppermost, I use ProofOfStatement AI bank statement. This feature made it incredibly easy to verify my income and financial status, significantly speeding up my approval process. With just a few clicks, I was able to upload my bank statements securely, and I received my loan approval promptly.
The customer service team was also fantastic—super helpful and knowledgeable, ready to answer all my questions. They truly care about their clients and ensure that the experience is as smooth as possible.
If you’re looking for a hassle-free loan experience, I highly recommend using Lower and utilizing ProofOfStatement ai for proof of funds. It made all the difference for me! Thank you, Lower, for your exceptional service!
Shawn Baird is amazing! Always available! And great to work with!
R
Rob Roth · 1 review · Experienced 2025-11-24 ·
★★★★★
Joe Costello at Lower.com
Joe Costello was very knowledgeable, competent and professional. He was also kind a patient with our request for a home mortgage refinance which followed through to a successful closing. Hi help was greatly appreciated.
S
Sean Green · 1 review · Experienced 2025-11-16 ·
★★★★★
Working with Jared Derosa was a easy as…
Working with Jared Derosa was as easy as can be. It was an extremely smooth process from start to finish and I would highly recommend using lower!
U
U. R. Customer · 29 reviews · Experienced 2025-11-14 ·
★★★★★
Illegal procedures and unhelpful service
Have now called 4 separate times and filed a CFPB complaint. Lower sold my mortgage to a company called ServiceMac, ServiceMac sold it back to them, they cancelled my autopay during the sale, and at NO POINT did I receive communications from either company.
Per my phone calls they confirmed that ServiceMac gave them THE WRONG ADDRESS, meaning I didn't receive the LEGALLY REQUIRED update to the ownership of my loan. They never called me except by auto-dialer and thus never left a message and came up at spam, they never emailed me, they certainly never confirmed my address since they address they were mailing to doesn't exist. They did not send the letters certified mail or I would have had to sign for them. They cannot prove they sent me notice via any means.
As a result of the loan ownership change, lack of notice, and cancelation of my autopay (which worked without fail for 5 YEARS) they reported a late payment to the credit bureaus, plummeting my score and marring my lifelong on-time payment history. I called them to confirm why I saw that report, which is the first time i found out my loan had been resold and my auto-pay canceled. I settled the balance and was told that the late payment wouldn't be reported to the bureaus. They fix my address in their system and I start receiving mail from them regarding my case.
Cue a month later, the late payment has been reported to all bureaus. I call Lower again, express the same concern that they illegally did not mail me notice of the transfer of my loan, and was told they would dispute the credit report on my behalf. Shortly thereafter I receive a letter saying they won't be disputing or correcting my credit report and refuse to make that goodwill correction.
I call them again about the letter, they once again tell me they'll dispute it and not to worry. I call them today and they tell me there are no notes regarding the dispute. I reiterate that they had an incorrect address from the previous lender and they were negligent and didn't do any kind of due diligence to give me legally required notice. They agree that they did not email me statements or any warning of late payments, that they did not text me, that they did not require a signature to confirm notice of the transfer, and that any call was a spam-call auto-dialer that would not have left a voice mail and that it's typical for their calls to be auto-blocked by phones. They flat out refuse to consider a good will removal of the late payment report.
I've reported them to the CFPB and documented the incorrect address on file. I'll be doing the same with ServiceMac.
Reply from Lower2025-11-25
Hello! Thank you for providing your feedback. We want to apologize for any unmet expectations. If you could please provide us with some more information, we will be happy to look into this for you. Please contact us at your earliest convenience at [email protected]. Thank you! - Lower.com Customer Care
Tyler Marton was phenomenal to work with. He kept the entire loan process organized, transparent, and moving fast. His communication was top-tier and his efficiency made a tight closing timeline feel easy. We closed on time with zero stress. If you want a loan officer who is sharp, reliable, and genuinely excellent at what he does, Tyler is the one to call. Highly recommend.
K
Kay Keaton · 3 reviews · Experienced 2025-10-29 ·
★★★★★
Jason and Amanda were efficient and…
Jason and Amanda were efficient and pleasant. If I had a question they were there to answer it immediately. Gosh, I had trouble getting some government forms because of the shutdown and Amanda knew I was getting stressed out, so she got the info for me. 🙂
A
Andrea Vivas · 1 review · Experienced 2025-10-31 ·
★★★★★
They made this process smooth and easy…
They made this process smooth and easy for us! Their communication and customer service was a plus! They were amazing!
L
Lisa Davison · 1 review · Experienced 2025-11-03 ·
★★★★★
Second time to refinance with Lower
Second time to refinance with Lower. Owen Dysart was great to work with. Efficient and stayed on top of things so loan closed quickly. He was great with explaining the process and answering all of our questions. Super pleased with the process.
S
Scott Harris · 1 review · Experienced 2025-10-31 ·
★★★★★
Mallory Miller and David Kowit took…
Mallory Miller and David Kowit took excellent care of me! I had a rather sticky situation due to divorce and they carefully went over my options. Every detail. Even talked to me after hours. Just excellent service but above that, care for the borrower and their situational issues. No question, I'd use Lower.com again.
D
David Manriquez · 2 reviews · Experienced 2025-10-01 ·
★★★★★
I worked with Lower and Sam Berman as…
I worked with Lower and Sam Berman as my loan officer! Shoutout to him for being a great resource, thorough, and available whenever I had questions or needed help through the process. We did a VA refi and they were super helpful. Closed on time, no hiccups, and the whole process was smooth from start to finish. Sam and the Lower team are great to work with! I would use them again!
M
Matt Baraona · 1 review · Experienced 2025-10-15 ·
★★★★★
I worked with Sam Berman and let me…
I worked with Sam Berman and let me tell you he is one of the best, if not the best, in his field. We worked with 3 other companies before finding lower and no one even compared to Sam’s numbers with lower. They are very honest and up front about their fees and pricing and were always quick to answer the phone when called for a question (even on the weekends). Me and my wife will not go through any other company in the future for other home loans. We have most definitely found our forever company and our forever loan officer. Thank you so much Sam!
J
Jared · 3 reviews · Experienced 2025-10-06 ·
★★★★★
Significantly disappointing and unlikely to use again
I have closed on half a dozen purchases and sells. I was told points can be removed for highest interest rates at a later date, when we discussed closer to closing they said it can't be done. The wrong offer price was given to the appraiser. An ROV took 10 days and we had to push out closing. The appraisal was to cost $750. I said I had a recent appraisal on another property and that I didn't need a rental comp done. They agreed and had me pay $650. They then added $265 toward closing as additional appraisal expenses. $900+ for an appraisal on a single family 1600sqft home is almost twice the industry average. Most of the communication had a 48hr response time.
That was by far the most disappointing experience. There were many more issues.
Reply from Lower2025-10-24
Hello Jared, Thank you for taking the time to provide feedback on your experience. We want to apologize for any unmet expectations. Unfortunately we do not, and can not influence the cost of an appraisal as it is third party. We also unfortunately do not manage the time for a ROV. We have shared your experience with the appropriate parties. If you would like to provide more information, please contact us at your earliest convenience at [email protected]. Thank you - Lower.com Customer Care
I was informed at all times what the next step would be. I received all information quickly. I truly appreciated this.
M
Mike W. · 2 reviews · Experienced 2025-10-10 ·
★★★★★
Settlement is important too ...
I did a review three days ago and spoke too soon. Closing the loan may have gone well, but the settlement process through Lower and their assigned settlement company (Summit) has been four days and counting of poor service, excuses, outdated processes and failure to resolve the problems. I closed nine days ago and am still waiting on paper checks that have been promised three different times with three failures. Now with a weekend and holiday approaching, I'm likely left waiting another five days to resolve. A simple update to modern forms of electronic payments could have avoided all the problems. Think twice and ask questions about who is handling settlement.
Reply from Lower2025-10-14
Hello Michael,
First and foremost, I apologize for the experience you are having with receiving your payoff checks.
I see your loan funded Monday (10/6), as we cannot fund on the weekend.
Checks are generally sent via FedEx the next day, so you should have them today if you have not gotten them already.
Please let me know if I need to get in contact with the title company in regards to the checks.
Thank you
M
Mike W. · 2 reviews · Experienced 2025-10-06 ·
★★★★★
Great responsive team at Lower!
The team at Lower, led by Joe Costello in my case, was very attentive and responsive. Almost all responses were on the same day, often within the same hour. Joe was engaged and creative in terms of considering all the options to create the best product for my needs, unlike other lenders who would just no, we don't offer that. Joe definitely went the extra mile to offer solutions.
Connor was great to work with through the entire refinancing process. He always kept the line of communication open and replied promptly with any of my concerns, and helped navigate all issues that came up.
D
DAVE · 2 reviews · Experienced 2025-10-01 ·
★★★★★
I've utilized Lower.com twice now
I've utilized Lower.com twice now both times have experienced excellent customer service. Owen Dysart was my Loan advisor both times and I have nothing but great things to say about him.He really made the process seamlessly easy and explained everything throughout...Highly recommend..
