Lumberjack Direct (lumberjackdirect.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
B
Bob Marino · 1 review · Experienced 2025-10-18 ·
★★★★★
Excellent customer service
Needing flooring is not always a choice. We had a main water pipe burst while my wife and I were in Europe. I did extensive research online to replace our flooring and reached out to Lumberjack Direct. I used the chat assistant on the website with ease and was connected to Erykah. Erykah is the point of contact. She is so proficient, kind, informative, and efficient. I was able to reach out to her on several occasions, and she always was able to solve issues, suggest other solutions. Communication is key to a successful transaction and Erykah’s customer service was impeccable. Lumberjack is doing the right thing, having Erykah as the “face” of the company. I would recommend this company to everyone. Erykah, thank you for doing a stellar job.
Thank you Patricia, I appreciate your offer to delete this review as your $1 sample order has been refunded it full. I am sorry that it never shipped from our supplier :/
Lumberjack Direct provided an excellent experience
Ordering from Lumberjack Direct is a straightforward process. Erykah was great through the whole process. She helped with providing options and got the best pricing. The samples are big enough to have an idea of colors and surface quality. The quality of the product is excellent. I would order from them again
Reply from Lumberjack Direct2025-10-10
Thank you!
M
Mike · 1 review · Verified · Experienced 2025-06-12 ·
★★★★★
Easy to order and fast freight shipping.
Reply from Lumberjack Direct2025-10-10
Thank you!
B
Barbara · 1 review · Experienced 2025-08-12 ·
★★★★★
Review of LumberJack Direct
I dealt with Erykah pretty much since I first went to your website. She was very very helpful. Erykah explained the differences in the floorings, pointed me to flooring that I was interested in (your website has hundreds of choices) and helped me tremendously through the whole selection and buying process (I’m not computer savvy nor trusting). The flooring is being installed now and so far so good. It looks beautiful 😃
I have recommended LumberJack Direct to others that are considering flooring changes and I would not have done that if I wasn’t satisfied with their business manners or products.
My only suggestion for improvement would be to make the search feature on your website easier to use 😉
Reply from Lumberjack Direct2025-08-30
Hi Barb,
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that Erykah was able to guide you through the process and make things easier—she’ll be so happy to know her efforts made a difference. We’re also glad to hear your new flooring is looking beautiful and that you felt confident enough to recommend us to others. That means the world to us.
We truly appreciate your feedback on our website’s search feature. We’re always looking for ways to make the shopping process smoother, and your input helps us improve.
Thanks again for choosing LumberJack Direct—we’re so glad to have been part of your flooring project!
Wishing you many happy years with your new floors,
The LumberJack Direct Team
B
Berta · 1 review · Experienced 2025-07-11 ·
★★★★★
Great personal service
What led me to Lumberjack was the cost of the walnut engineered wood which was lower than other flooring companies. But the reason why I proceeded to order the material has more to do with the personalized service that I got from Erykah. Our modern world is full of robotic transactions, and direct customer service is, unfortunately, becoming almost rare. Erykah walked me through every step of the way, and gave me sensible and knowledgeable advice.
The only disappointment that I found was with the delivery company. My order was very, very heavy, and it was delivered in two huge packages (I’m talking thousands of pounds) and the driver was the only person to bring them up my driveway. How can they have only one person doing this delivery job. I ended up helping the guy, and tipping him generously, but nothing excuses the treatment that the delivery company gives to their employees. I believe that Lumberjack should find a different delivery company to work with.
Reply from Lumberjack Direct2025-08-12
Hi Berta,
Thank you so much for your kind words and detailed feedback 🙏✨. We’re over the moon 🌙 to hear that Erykah’s personal service made such a difference for you — she truly loves helping our customers every step of the way, and your appreciation will mean the world to her 💛.
We’re also grateful you chose us not just for the great value of our walnut engineered wood 🌳, but because you felt supported throughout the process. In today’s world of automated transactions, we take pride in keeping that human touch alive 🤝.
We are sorry to hear about your delivery experience 🚚💨. A delivery of that size absolutely should have more than one person, and your feedback is 100% valid. We’ll be raising this directly with our delivery partner and exploring better solutions so no customer (or driver!) is put in that position again.
Thank you again for trusting us and for helping us improve ❤️. We hope your new flooring brings warmth and beauty to your space for many years to come 🏡✨.
May the forest be with you!
the Lumberjacks
Love the super fast service, I am able to get a quote and product on the way to us great options for flooring needs!
Love the super fast
Reply from Lumberjack Direct2025-08-12
Hi Susan,
Thank you so much for the love 💛! We’re thrilled to hear you’ve enjoyed our super-fast service ⚡📦 and that our flooring options hit the mark for your needs 🏡✨. Getting you a quick quote and product on the way is what we’re all about!
May the forest be with you,
🌲 The Lumberjacks
P
Paul R · 1 review · Verified · Experienced 2025-04-25 ·
★★★★★
Saved the Day
Working with Lumberjackdirect was a well coordinated team effort between Company Leadership, Sales, and Operations Logistics. Samples were simple to order, shipped promptly, and really supported making the right flooring choice. After order placement, communications with Lumberjackdirect kept us posted with updates and shipping info. Upon receipt of the flooring, we immediately started installation. About 2/3rds of the way through the job, it was discovered there was not enough material to finish it. Lumberjackdirect pulled out all the stops to get us additional material quickly. This included special coordination with shipping and a dedicated delivery driver. It saved the day in assuring a seamless installation! Glad we chose to go with Lumberjackdirect.
Reply from Lumberjack Direct2025-08-12
Hi Paul,
Thank you so much for sharing your experience with us 🙏✨. We’re thrilled to hear that from samples 📦 to shipping updates 🚚, the process helped you feel confident in your flooring choice.
We know how stressful it can be when material runs short mid-project 😅, and we’re so glad our team — from leadership to logistics — could jump into action to get you what you needed, fast. Special shipping coordination and a dedicated driver were the least we could do to help keep your installation seamless 🛠️💪.
We’re grateful you chose Lumberjack Direct and happy we could “save the day” 🌟. Here’s to enjoying your beautiful new floors for years to come!
May the forest be with you,
🌲 The Lumberjacks
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N M Lackritz · 1 review · Experienced 2025-07-26 ·
★★★★★
Lumberjack Direct Delivers
Our project involved 3,000+ square feet of flooring for a new home.
Erykah and the Lumberjack team worked really hard to provide great customer service. They were flexible with delivery dates and keeping to our timeline. We received regular tracking updates of where things were. Payment-related matters were handled professionally and without issue.
We did have some trouble with one part of our order getting damaged in shipping. Erykah jumped on the problem to work on a resolution and we basically got there in the end.
Overall I would buy from this company again and think Erykah, in particular, was a great collaborator.
Reply from Lumberjack Direct2025-08-12
Hi Neal,
Wow — thank you so much for sharing your experience with us 🙏✨. Supplying over 3,000+ sq ft of flooring for your new home 🏡 is no small task, and we’re so glad Erykah and the team could be part of making it happen!
We’re thrilled to hear that our flexibility, delivery tracking 📦, and smooth payment process made things easier for you. Erykah will be so happy to know you felt supported — she truly goes above and beyond for our customers 💛.
We also appreciate your patience when part of your order arrived damaged 🚚💔. Thank you for giving us the chance to make it right — resolving issues quickly is always our goal, and we’re glad we got there together in the end.
Your trust means the world, and knowing you’d choose us again truly makes our day 🌟. We hope your new floors bring beauty and joy to your home for many years to come!
May the forest be with you,
🌲 The Lumberjacks
Charles · 5 reviews · Verified · Experienced 2025-03-31 ·
★★★★★
They stand behind their products.
I had a minor issue with my order; they took care of it right away to make sure everything was correct. My floor looks fantastic.
Reply from Lumberjack Direct2025-07-24
Thank you Charles!
S
Steve Verdel · 1 review · Experienced 2025-06-09 ·
★★★★★
The Amazing Erykah
Erykah’s customer service and advice is second to none! She would reply before and after hours with the passion to help!
Lumberjack pricing and availability was outstanding as well.
Reply from Lumberjack Direct2025-07-24
Thank you Steve!
C
Cinda Miller · 1 review · Experienced 2025-06-11 ·
★★★★★
Erykah went above and beyond..
Erykah made my experience choosing flooring a delight. She was conscientious. She stayed in close communication with me. I sent her a sample of my cabinets and she sent me her recommendations of flooring. The samples were big enough to get an idea of what the flooring will look like. Her customer service has made me a committed customer. I will be back. Thank you, Erykah..
Was a great product with a great price. The service was amazing and they really worked with us to ship it when we were ready. They stored it for us until we were ready. Love the flooring and working with lumberjack direct.
Reply from Lumberjack Direct2025-07-24
Thank you Jeff!
J
Jennifer West · 1 review · Verified · Experienced 2025-03-08 ·
★★★★★
Lumberjack Direct far exceeded my…
Lumberjack Direct far exceeded my expectations. They easily beat the pricing of all the local retailers I asked. By up to $4 a sq ft!!! The customer service was far beyond what I asked for. Communicating to me and helping me pick a new flooring.
They were so patient and kind! Who has those qualities anymore. Lumberjack direct does! I would choose them again and again!
Dylan was super helpful in helping us decide on the floor that would be perfect for us !!! He had so much Patience with me , and sent me extra sample to help .
Thank you Dylan
Jenni
Andrew, Justin, and Dylan are the most responsive and most helpful flooring people I have ever done business with. They were very flexible and understanding with my scheduling and restraints in my flooring project and I can't thank them enough. The Garrison products used in the project were amazing, both the hardwood and the adhesive. And the quote they provided me was incredibly competitive.
If I have another hardwood flooring project, I'm not going to hesitate to do business with them again
