Madame Bridal (madamebridal.com) has a 4.0 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 74% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-10.
My daughter found her dream prom dress at a local boutique but her size was not available. I found the size she needed online at Madame Bridal. I was hesitant about the purchase commitment from an online store halfway across the country, but after a phone call to the store to verify sizing and shipping options we proceeded with the purchase. Her dress arrived in about a week; it is exactly the same quality as what she tried on at the boutique and it fits great. Overall we even saved money on shipping, alterations & tax!
Reply from Madame Bridal2026-02-12
Thank you, Rebecca, for sharing your experience with us! We are so happy we could help your daughter find her dream Alyce Paris prom dress in the perfect size.
We understand that buying a prom dress online from across the country can feel like a big commitment. That is why we encourage phone consultations to verify sizing and shipping—we want every mother and daughter to feel 100% confident before clicking 'purchase.'
As an authorized retailer, we guarantee that every gown is the authentic, high-quality designer original you’d find in any high-end boutique. We are also thrilled to hear that the savings on tax and shipping made the experience even better for you!
We hope your daughter has a magical time at her prom. Thank you for choosing Madame Bridal!
H
Helen · 4 reviews · Verified · Experienced 2025-12-29 ·
★★★★★
Prom Dream Dress
The dress we ordered from Madame Bridal was a dream. The deal was unbelievable, and even though the dress was significantly marked down, the team at Madame Bridal made us feel welcomed and appreciated with their personal thank you note. I cannot say enough about the customer service from Madame Bridal! I can’t wait to see my daughter wear her gorgeous Sherri Hill dress for prom.
Reply from Madame Bridal2026-01-23
Hi Helen Obrien! Thank you so much for this incredible review and for trusting us all the way from Long Island!
We are absolutely thrilled that we could get your daughter’s prom dress to you so quickly. Dealing with "back-order" stress is the last thing any parent needs during prom season, so I’m glad I could provide you with a more reliable timeline—and I'm even happier we were able to beat my own guarantee by over a month!
At Madame Bridal, we take pride in maintaining an "A+ Trusted" inventory. When we say a dress is brand new and never-before-worn, we mean it. We believe you shouldn't have to choose between a fair price and great service.
Thank you for the recommendation! We hope your daughter has a sensational time at her prom.
Warmly,
Simon
Owner, Madame Bridal
561-360-4961
https://madamebridal.com
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