MaxSold (maxsold.com) has a 2.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-11.
Everyone at maxsold is very helpful. it seems I always have a different issue with each auction catalog. Who ever answers the phone has always been able to help me, No one ever says, "thats not my department- let me transfer you"
Rude... the employee that was running the drive up check in was so rude and confused(over burdoned) she "YELLED" at me. There were only pickup signs, no signs to tell process for checking in, they were 45 minutes late from my assigned check in, 10:24-30am pick up time, I was REPRIMANDED for not following protocol when there wasn't anyone to check in with or signs of protocol...I just did what the person in the car infront of me did. PARK, JUMP OUT, THEN GO TO THE PURCHASE TABLE. Then was "yelled at for driving dangerously"???? BECAUSE I WAS FINDING SAFE PARKING???? PEOPLE in the car BEHIND ME WANTED THRU TO THEIR STORAGE UNIT, not be in line, the only place I could go was up the road in between units. I did not know there was a "CUE" line. Then my item was incorrectly described; no mention that there where chips in an expensive pair of Roseville Candlesticks. There were wrapped in a small tape sealed box. I unwrapped them to check their condition and told MS. RUDE, that was running the sale. "There are chips" , I told her that the description did not include chips she said "IT DID NOT SAY PERFECT???!!!! She did impatiently let me know I could reject purchase and could get a refund. [ How about my time involved traveling, at my expense 40 mile to pick up, and time following the auction for a week??? ] RUDE. RUDE .RUDE I KEPT THE PURCHASE AS EVIDENCE. She then yelled at me as I was going to my car, " I am going to report you for driving dangerously at this sale, you will be blocked from future bidding..." This is the 3rd time this similar situation has occured at sales in the Webster, New York area with damaged good not included in sales descriptions. Not the yelling at me. This was the worst. So how have you been treated??? Before covid, Maxsold was great...enjoyed and looked forward to buying from them. Will you help me and this employee of yours to have better sales? She needs more help to hold these sales. I remember her from before and she was very effencient and organized. I am very unhappy and hurt by her abuse. It was all a misunderstanding because of pressure. MY THOUGHTS FOR THE FUTURE OF BUYING THRU MAXSOLD, SOULD I CHANCE WASTEING MY TIME AND MONEY???
I have been a long time repeat buyer, turned into seller in more recent months. I chose Maxsold to sell on because my previous experience as a buyer. The online chat staff has always been extremally helpful, kind and i have had a pleasant experience overall. However.... I just completed my second auction and sadly, I will no longer be using Maxsold as a seller. I am in shock about the about just how much was taken.. If you're going or look to have an auction. do research and look for a different company to go through.
As a first time seller, MaxSold was everything I hoped it would be. Easy to sell. Had a great time watching 2 bidders double the price of a trundle bed at the end!
My auction had great results and I am happy!
Reached a large audience. The pick up process was remarkably smooth and folks were really pleased with what they purchased.
Easy and understandable website :) from beginning to end!
Everyone I interacted with at MaxSold was friendly and professional. They know their business. The service worked well to clear out a house full of over fifty years of accumulation.
Maxsold support was / is the greatest be it by phone, emails or live chat. Maxsold tells people to ensure they bring Help & a proper Vehicle to remove item. This was a really big issue on our auction today. Honestly if we wouldn't have helps people with the bigger furniture item, these items would still be here, for pickup at a later date. People please, please please bring help and the proper vehicle to remove your items!
Their teams were extremely organized. They were helpful at every step. They have experience that is really worthwhile. Every step was explained. It made the whole transition, smooth and easy to carry out. I had no worries. I would hire them again. Thanks, MaxSold
Poor advertising. Nobody gets back to me. No advice on sales. Poor result. Terrible customer service. I've been a customer for years and often been disappointed in the service. They make an high commission but I get nothing in return (maybe they check a box?). I do all the work and they make thousands of dollars off of me. I will now sell my items elsewhere.
Overall a good organized experience. Need to ensure that the people coming to pick up things are careful.
Knowledgeable helpful staff.
Friendly, organized and did not have to wait past my scheduled time
Love this auction platform but having many complaints about the bidding process bidders are saying that the auction closing time goes too quick and does not give you a chance to bid on multiple items. There should be a 30 second grace period between items
You should drop the appointment schedule it is not needed.
Excellent process
The best part is that the customer service representatives are always helpful and professional. All the transactions between the sellers and purchasers have been smooth because the Maxsold management is so organized.
The team that did the photos and cataloguing were great. Anna and her team were professional, caring, and went above and beyond for our 2 auctions. These women should be informed of this review and kudos to them.
The site was easy to list items All my questions were answered The pickup of items was goodd but next time i will shorten the pickup time
100 reviews matching