Change my mind about company
After speaking wirh representative they explained to me what happened with my order. They were very professional I received a full refund. Minomog also gave me 10% for future purchases.
About Minomog
Data updated- Website
- minomog.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 61% (11/18)
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Is Minomog legit?
Minomog (minomog.com) has a 3.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 28% give 1 star; The business has replied to 61% of negative reviews. Last updated 2026-08-10.
What people say
I I received the shoes after 2 weeks
I I received the shoes after 2 weeks. The quality is really good, and I will buy another pair again.
Just purchased AJ4 sneaker for my son…
Just purchased AJ4 sneaker for my son and he really likes the shoes. Thank you.
Good quality
Goid customer service.
The shoes took almost a month to come…
The shoes took almost a month to come and the shoes was fake they tore up the next day when I was trying to put them on thats why they shoes so cheap
Best customer service ive ever had the…
Best customer service ive ever had the privilegeof dealing with. But yes shipping is kinda slow so expect that
where is the item?
where is the item? they are providing tracking number thats it. big BS.
Everything was good
Everything was good. The quality of the shoes were good. The only thing was the shipping was a little long but just have patience and trust. Everything works out fine in the end.
Fast transaction
Fast transaction. Legit and safe online shopping. I will purchase another item soon.
Best Price
Flawless order and delivery within 3 weeks to Switzerland
Sold me fake on Cloudtilt
Reply from Minomog2026-03-05
Hi Alex, If the product you receive has any issues, please contact [email protected] and include photos of the problem. We will send you a replacement order at no additional cost. Thank you.
"Update" My return was delayed
"Update" My return was delayed, but when they received it, they refunded my money. The product i purchased was of good quality but they were just too small...
Nothing yet still waiting!
I ordered a pair of shoes, and they did not fit (to Small). I contacted them to do a return and refund. after several back-and-forth emails. They said send the shoes back, and I pay the return shipping. Sent the shoes back. They received them on the 4th of February 2026. I emailed them on the 23rd of February about my refund. Nothing yet I'm still waiting!
Reply from Minomog2026-02-24
Hello, Your order has been refunded. The refund ID is **pi_3SlDwxP4x9ppR4Qk1QujYIA1**. Please check and kindly update your review for us. Thank you.
I love J’s
Great quality Original packaging Easy to track movement
They’re slow at shipping (2-3 weeks)…
They’re slow at shipping (2-3 weeks) but legit!
0 stars ⭐️ 0 comunicación never ever buy…
0 stars ⭐️ 0 comunicación never ever buy nothing from them
Reply from Minomog2026-03-05
Hello, Please provide your order number in the store so we can check it. If you have any issues with the product, we will send you a free replacement. Thank you.
Items received extremely late
Reply from Minomog2026-02-24
Thank you for leaving your comment. During the recent delivery period, your order was affected by a snowstorm. Unfortunately, your size only had one pair left in stock, so we had to wait quite a long time for it to be delivered again. We sincerely hope for your understanding.
I have not received my package which…
I have not received my package which was due in early January. I have not been refunded my money yet.
Reply from Minomog2026-01-26
Hello,Your item was delivered in or at the mailbox at 7:05 pm on January 20, 2026 in MINNEAPOLIS, MN 55416.Could you please make new payment again and update the review for us? Product link https://minomog.com/jordan-13-retro-black-hyper-royal-414571-040-black-white-hyper-royal-premium-sneaker.htmlPreview Link https://www.trustpilot.com/reviews/696d82397adc439e2f685f92 Here is 10% more off coupon 10off. Thank you so much.
UPDATE!!! I ordered an item that didn’t meet my…
UPDATE!!! I finally got a response from Minomog. I told I would like to start a return and they stated that once I return and send a photo of the waybill they will refund. They however said it was a final sale and it was not eligible for a refund but they would extend it to me as a courtesy. I explained to them that no place on the website or on the product page do I see that information. The shoes were not on sale either. Anyways I did get my refund, I just wish it was just as easy to get my refund as it was purchasing. So I will update my ratings to 3 stars. I ordered an item that didn’t meet my expectations. The website details how to return however there’s no where on the website to start a return. They say if you don’t have an account contact custom support. Well I have been contacting them but no response. This is an unfair practice and irresponsible to not respond to a customer.
I’m still waiting on my purchase
**Updated**My first order was not received. I had to reach out to the company myself to find out it was lost in shipping. They were prompt in asking if I would like a refund or to reorder. I reordered the item and a second order was said to be sent. I did receive the second order and customer service reached out to make sure I had received my order.
Reply from Minomog2026-01-26
Hi, Your item was delivered to the garage, other door or an alternate location at the address at 3:22 pm on January 20, 2026 in BOGART, GA 30622 You can visit here to track it https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9334610576300000111581 Could you please update the review? https://www.trustpilot.com/reviews/696d29f88211167fe174014c Here is coupon code for your next order : 10off Thank you so much.