MusesAcademy

Estimado Edgar, ¡Muchas gracias por tu comentario! Nos alegra mucho saber que el video te parece sencillo, conciso y claro. Eso es justo lo que buscamos. Saludos cordiales, El equipo de soporte de MusesAcademy

Dear Damian, Your feedback is highly appreciated as it fuels our efforts to consistently improve our services. We genuinely thank you for investing your time in sharing your insights with us. Best regards, Support Team

Dear Shari, Thank you for sharing your feedback! Our goal is to provide helpful, easy-to-understand guidance and make sure the information is presented in a way that is practical and accessible. We appreciate your positive experience and will continue working to keep our recommendations straightforward and useful for all users. Best regards, Support Team

Dear Rick, We sincerely thank you for your positive feedback and trust in our service. We value every client and strive to provide the best level of service. Your words of support inspire us to develop and improve our processes even more. Best regards, Support Team

Dear Spence, thanks for writing a review. Sometimes, the service Muses Academy may be complicated and we want to know our weak spots, so please, let us know what we can do to improve our service and receive 5 stars from you! We are waiting for your feedback, please send it to us via the Support option in your account! Best regards, Support Team

Dear Enrico, Thank you for sharing this honest and insightful reflection with us. It sounds like you already understand the dynamic — you've been too available, and you recognize that scarcity and space are missing. That awareness is a powerful first step. We hope MusesAcademy helps you find the strength to apply what you already know. Best regards, Support Team

Hello Sasha, We’re sorry to see that you updated the review while still presenting the situation in a way that does not match the actual history of your case. When you first contacted our support team, you asked about the transactions, and we replied by explaining what each payment was related to: the initial subscription and additional materials selected separately inside the service. These additional purchases are not processed automatically. They are shown during the purchase flow, with the details displayed before confirmation, and the user can either accept the offer or skip it. The system cannot add those materials to an account or create the related payments without user confirmation. After that, you did not continue the conversation at that time. You contacted us again later, after the subscription period had ended and after the additional materials had already been provided and used. You are now stating that you did not purchase anything except one program, but this does not match the purchase history and account activity recorded on your account. We also need to address your communication with our support team. Your messages included repeated insults, threats, profanity, and abusive language. In one of your messages, you even wished serious illness and death on our support agents and their families. This is completely unacceptable. Despite this, our support team continued to respond professionally, explain the situation, and review the case based on the actual account records. Calling the service a “scam” does not change the facts of the case. If you have verifiable evidence showing that any purchase was made without your action or confirmation, you are welcome to provide it to our support team for review. Best regards, MusesAcademy Support Team

Dear Ryan, Thank you for sharing this with us. We're glad to hear that you had a very good conversation without fighting. That's a meaningful step forward. Best regards, Support Team

Dear Heba, Thank you for sharing this reflection with us. It sounds like you're already on a strong path — focusing on yourself and trusting the process. That kind of self-awareness and patience is exactly what builds lasting change. Best regards, Support Team

Dear Randall, thanks for writing a review. Sometimes, the service Muses Academy may be complicated and we want to know our weak spots, so please, let us know what we can do to improve our service and receive 5 stars from you! We are waiting for your feedback, please send it to us via the Support option in your account! Best regards, Support Team

Dear Felipe, Thank you for sharing your feedback. We take your concerns seriously and would like to clarify a few points to ensure full transparency. All information regarding pricing, add-ons, and the checkout process is clearly displayed during registration and before any payment is confirmed. The optional add-ons you mentioned are shown with their prices and require active confirmation. The "proceed" button does not automatically charge you — it simply moves you to the next step, where you can review the terms and the total amount before completing the purchase. Regarding the €1 charge: this is a standard verification process used to validate your payment method. The amount is temporary and is returned to your account shortly after. This is a common banking practice, and it was explained during the checkout process. We also want to emphasize that you would need to confirm the purchase multiple times before any additional charge is applied. If you felt the interface was unclear, we genuinely regret that, but the information and pricing were available at every stage. We are not trying to mislead anyone. We are a transparent service, and we always encourage users to read the terms carefully before confirming any purchase. If you have further questions or need assistance, please contact us at [email protected] — we are here to help. Best regards, Support Team

Dear Jess, Thank you for sharing this honest and powerful reflection. Recognizing that some of your own actions may be damaging to your relationship is not easy — but it's a courageous first step. We're glad MusesAcademy is helping you see things more clearly. Best regards, Support Team

Dear Heather, Thank you for your updated review. We are sorry that this situation has caused frustration. However, we would like to clarify several important points, as the review does not fully reflect the support process or the information that was available to our team at the time. When you first contacted us, our team tried to locate the purchase using the details you provided. The email address shared with support was not connected to any account or active subscription in our system. For that reason, we were unable to identify the correct purchase at that stage. Our team asked for the email address associated with the subscription, or any other details that could help us locate the transaction, because this is required to verify a payment safely and correctly. We cannot control or determine which email address a customer uses when signing up, creating an account, or completing a payment through PayPal. If a different email address is used during the purchase, we cannot locate the account using an unrelated email address. It is also important to clarify that the customer is responsible for the email address used during registration or payment. If a subscription is registered under a different email address, it means that this email was entered, selected, or linked during the sign-up or payment process. In such cases, searching by another email address, even if it is the email the customer usually uses, will not allow us to find the correct account. We also want to clarify that our support team did not ignore your request. We repeatedly asked whether another email address could have been used for the subscription, precisely because the information initially provided did not match any account in our system. That information was not provided during the original support conversation, which prevented us from locating the correct account sooner. At the same time, there appears to be an inconsistency in the information provided. In your review, you stated that the email connected to the subscription was not used by you. However, the same account details were later connected to the public review/reference information, which allowed us to identify the relevant subscription and review the charges. This is why it is important to provide the exact subscription email when contacting support. Once we were able to identify the correct account, we reviewed the charges and confirmed that they were connected to an active subscription in our system. Even so, in order to resolve the matter and avoid further inconvenience, we processed a full refund for the disputed charges as a goodwill resolution. For this reason, we do not believe it is accurate to describe the situation as if our company refused to help or knowingly charged an account without any attempt to investigate. The delay happened because the information initially provided did not allow us to locate the correct subscription. Once the correct account was identified, the case was reviewed and the refund was processed. We understand that this was a frustrating experience for you, but we strongly disagree with the description of our company as fraudulent or a scam. Our team followed the verification process needed to locate the transaction, protect account security, and resolve the issue once the correct account information became available. Best regards, Support Team

Dear Wendy, Your feedback is highly appreciated as it fuels our efforts to consistently improve our services. We genuinely thank you for investing your time in sharing your insights with us. Best regards, Support Team

Hello! We sincerely thank you for your positive feedback and trust in our service. We value every client and strive to provide the best level of service. Your words of support inspire us to develop and improve our processes even more. Best regards, Support Team

Dear Fernanda, Thank you for updating your review. We would like to clarify that our previous response was not an attempt to justify unauthorized charges. It was a factual explanation based on the checkout flow, the account records, and the information available in our system. You state that you never agreed to a recurring subscription or renewal terms. However, the subscription terms are shown during the purchase process before payment is completed. The checkout page clearly explains that the introductory price is charged first and that the subscription renews automatically afterward unless canceled. By clicking the purchase button and completing the payment, these terms are accepted. It is not possible to receive access to the service and activate a subscription without completing the purchase flow. The subscription is created only after the payment process is completed and the terms are accepted during registration. For this reason, saying that you did not agree to the terms is not the same as saying that the terms were not provided. If the terms were displayed and the purchase was completed, the subscription was created based on that completed action. Not reading or not remembering the terms does not mean that the subscription was created without consent. Regarding the three charges on March 31, our records show that these were not random charges added without consent. They were connected to the main subscription and additional digital/coaching materials selected during the purchase flow. These additional materials are presented separately, with their own prices, and users have the option to skip them before confirming. We understand that you now state you did not intend to purchase those materials. However, according to our records, the purchases were completed through the account flow, and the materials were added to your account and made available in the Library. You also mention that you did not receive confirmation emails, invoices, or other communication from us. Our records show that account and subscription emails were sent to the email address used during registration. If you did not see them in your inbox, this may have been caused by your email provider, spam filters, mailbox settings, or delivery restrictions. The same can also apply to password recovery emails. Not seeing an email in your inbox does not automatically mean that the email was not sent. We also want to clarify that your subscription has already been canceled, so no future charges should occur. In addition, we processed a full refund for your latest charge to help resolve the situation. We understand that you remain dissatisfied, but the facts available to us do not support the claim that the charges were hidden, unauthorized, or added without any action from the account holder. The subscription terms were shown, the renewal conditions were displayed, and the additional materials were presented separately during the purchase process. We have reviewed your case, canceled the subscription, processed the refund we were able to issue, and taken steps to prevent future billing. Best regards, The MusesAcademy Team

Dear Jennifer, Thank you for your thoughtful feedback! We're so glad to hear that you appreciate the flexibility of learning at your own pace — especially when life gets busy or you're away from service. Being able to pick up right where you left off is something we truly value. Best regards, Support Team

Hello, Thank you for sharing this with us. We appreciate your honesty and trust in sharing your situation. We hope the guidance from MusesAcademy continues to support you. Best regards, Support Team

Hello, Thank you for sharing your honest and encouraging feedback! We're so glad to hear that your first day is going well and that the program is already making you more aware. It's great that you're finding the videos easy to follow and the instructions clear. Wishing you the best as you move forward. Best regards, Support Team

Dear Ronn, thanks for writing a review. Sometimes, the service Muses Academy may be complicated and we want to know our weak spots, so please, let us know what we can do to improve our service and receive 5 stars from you! We are waiting for your feedback, please send it to us via the Support option in your account! Best regards, Support Team