Natlallergy

Awesome customer service

Awesome customer service! Order process was seamless and I found exactly what I needed.

Top notch Business

The friendly staff and care for their costumers has made me a life long customer.

The air purifier is a great product!

The air purifier is a great product! It really helps the air quality in my home. I would highly recommend it!

Great prices and speedy shipping

Great customer service

Great customer service, ordering was simple and understandable and I enjoy the products!

Easy ordering experience and great…

Easy ordering experience and great customer service made a 5-star review an easy choice! I will certainly be using national allergy again

amzing service

amzing service, great product

Beware!!

Beware!!! Cheater! "Allertech" Filter for Austion junior does NOT contain zeolite (like mentioned on their site) and come´s from Filter Monster, where the filter is 30 $ cheaper. Scam and after email and fotos, NO "Money back satisfaction Guarantee".

Can’t get refund - inv # 1000257913

Company doesn’t deserve a star, but had to in order to leave a review. Purchased items, recvd items…tried to receive refund. After numerous attempts, finally received 1/3 of my refund. Now I’ve got to go back through the hassle of getting the rest of my money. Company shouldn’t promise 100% satisfaction guarantee and make customer jump through hoops.

BUYER BEWARE!!

I received the National Allergy Fourth of July Sale email the weekend prior. I've ordered from them before and hadn't had any problems,until now. On July 3rd I placed an order for an item advertised at the sale price of $197 and when I put it in the cart that's the price that appeared. And I checked-out the cart. The next day when I read the email with the order details it showed I was being charged $329!! I emailed their customer service immediately and pointed out the error, requesting that they honor the Fourth of July Sale price or cancel the order. Since it was the holiday I didn't call and didn't hear from them until the next day. The reply said they didn't know what sale price I saw. I forwarded the National Allergy Sale email with the sale price listed on it. The next reply said they have cancelled the order. I advised them that while I appreciated that, I was very disappointed that they wouldn't honor their sale price, especially since I had recently referred 3 customers for this sale and knew they had made 3 purchases due to my referral. Their final reply was "sorry but the sale had ended" which makes no sense at all - nothing in the sale email or on the website stated that the Fourth of July Sale ended on the third of July. Very poor customer service and I will not recommend or order from them again. BUYER BEWARE!!!

Customer Support??

If you don't have any issues with your order (i.e. need to change your order after placing, need to return something etc.) I'm sure they're great. My original order was processed, shipped and received pretty quickly. I'm surprised by all the great reviews about customer support however, since I've found that many order processes require mandatory interaction with them, and this has been routinely frustrating. They have been very responsive (i.e. they will respond to an email or answer the phone), but I was disappointed by what seems to be a general inability to assist with logistics that interact with their own systems. Consider the following examples. Within an hour or two of placing my original order I realized I needed to alter it and tried contacting customer service. I was told that because of their order process, there is no way for customer support to alter the order, and that they could only cancel it. I asked about cancelling the order then. They told me they were unsure if they could cancel the order entirely because requests for the items had already been sent to the warehouse (which seems to operate independently of support). At this point I was a little uncertain as to what "support" actually meant in this context, since they seem to be unable to do anything regarding their own systems. Well, what about returning the items? The best I could hope for after placing the order was to return what I didn't want, the representative (actually the manager of CS it seems in retrospect) told me, and I would have to pay for return shipping. So, because they can't interact with their own order systems, I'm stuck returning and paying for shipping on the order items. Fast forward a couple months, and now I am trying to return the items. This again feels like a process from the 1990s, but maybe I've just been spoiled by Amazon's instant return process. To return an item you have to call customer support so that a representative can fill out a return request authorization and give you a return order number. Once you do that you have to print the forwarded return authorizations and include them in the package to be returned. My initial return went through without too much difficulty in terms of reaching customer support, but shortly thereafter another item wasn't what I had hoped for, so I'm now going through the process again. I called customer support and the agent tells me they cannot process the return, as the request must be elevated to another support agent, who must call me back to put in the return. *Update* I never heard back from them and had to initiate more email conversations. At this point I regret placing my initial order and having to go through the store's order and return process. I have rated 3 stars for the initial transaction and fast receipt of items, but everything else I've found very frustrating. With regard to customer support, my review is mostly concerned with the online store's operating processes and what support may or may not help with (which isn't very transparent, though it seems likely the support team is very restricted by antiquated order systems and logistics management). This has turned me off to shopping with them again, since hassle-free orders and returns are such a critical component of the online shopping experience (as any great online retailer is well aware of).

April on Natural Allergy.com was most…

April on Natural Allergy.com was most helpful and immediately solved my problem.

EXCELLENT Customer Service; allergist recommended

I was planning to buy a bundle package of several items but had a question about one of them. It was 10pm, and I was able to get a customer service rep via chat immediately. David answered my questions and provided me with links to get to the products I needed. Then when I placed my order, I neglected to enter a coupon code that I had. I got David right back on chat, and he said he would enter a ticket about the discount. The very next morning at 8am, April had e-mailed and called me to follow up. By 8:45am, April had applied the discount code and gotten everything taken care of. National Allergy is the company my allergist's office recommended to me, which was enough of a reason to use them-- their exceptional customer service definitely sealed the deal. I am very impressed... and I can't wait to start sleeping better with my new mattress cover and pillow covers!!

Awesome service!

Awesome service!! I wish every company operated the way these guys do. The quickly helped me resolve question with fast personal interactions. If I need more products they have I will order from them.

We want to thank you very much. You're great!

We want to thank you very much on how fast you delivered our purchase. The quality is excellent. We are completely satisfied with every aspect of our transaction with your company. We have many relatives with allergies who can benefit from your product line. We will be sure to have them check out your website. Thank you, again!

World Class Customer Service!!!!

What a wonderful experience I had! The customer support representatives at National Allergy, (Both David and April Scales) were top notch. April was fully transparent with my cancelled order and refund. She called and reached out to share with me where we were in each step of the process. Their customer service should be the benchmark at which all online customer service organizations should follow. It is an experience like this that makes me a customer for life! Cheers!

MeShelle provided excellent and timely…

MeShelle provided excellent and timely customer service. I appreciate the positive experience I had with her.

Great customer service

The service person April Scales was very thorough and patient in helping me with my return. She had excellent customer service and I appreciate it. Always kept me in the loop of the return process. Thank you

Highest Praise!

Highest praise for this company for the quality of their products and remarkable integrity. I missed an issue when an electric blanket arrived that they generously took care of months later.

Happy to take your money but not deliver a product

I placed an order over six weeks ago and was charged but have not yet received my product. When I made an inquiry I learned that the 800 number connects you to people who tell you they can take a message but not assist you with the problem. Once the problem was passed on, I received a tracking number that says my package is stalled somewhere. I then asked them to refund my money because I need a comforter and they still can't tell me when it is going to arrive. I would not do business with these people. They are unresponsive and dishonest.