This company will take your money and…
This company will take your money and not take care of you when you need help, I've had a lot of problems with them ,I lost 3800dollars with them, They will come back on this post and try to cover them self's,
About No Insurance Medical Supplies
Data updated- Website
- noinsurancemedicalsupplies.com
- Category
- Health & Medical
- Location
- United States · Ridgefield
- Status
- Unclaimed
- Last 12 months
- 13 reviews
- Replies to negative
- 14% (5/35)
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Is No Insurance Medical Supplies legit?
No Insurance Medical Supplies (noinsurancemedicalsupplies.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 34% give 1 star; The business has replied to 14% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Worst Services Ever
I bought 2 Cpap machines from this shop, when they arrived i was in shock in the conditions they were in. The units were scratched on all surfaces, has strange liquids in the tubing and one of them even began to grow mold !!!!!! When attempting to return the items i was told that they can not accept any returns and refused to do anything. When i contacted the customer services department a gentleman named "Alex Mar" answered the phone in a rude demeanor, when i told him about the situation he began to call me a liar and said " i have a lot of clients like you wanting to return items " then hung up the phone. I have never experienced such horrible service when purchasing supplies, my recommendation is not to purchase anything that they have listed as "Refurbished" or "Certified Used"
Company sent wrong CPAP machine
UPDATE: After I posted my review on Friday, I received an email on Monday about my order. On Wednesday, I received the correct item and the incorrect item was returned using the label provided by No Medical Insurance. In the email thread, JS commented 'Please call. Archy is complaining'. Clearly JS was more concerned about Archy complaining and not that the wrong item was received. Why did it take a 1-star review, which Archy didn't like, to make things right? Terrible customer service. I added a star because my order was corrected. Company sent wrong CPAP machine. I requested return/replacement, which was cancelled 3 days later. I called and was sent to VM. Twice, I used the 'live' chat feature to no avail. After hours, the chat allows you to send a message. I received my delivery on 9/13 and have heard nothing from No Insurance Medical Supplies, except for the return cancellation. I've contacted my credit card company to dispute the charge. DO NOT RECOMMEND!
Great deals and packages.
Got my CPAP machine at a discounted price. I almost didn't proceed with my sleep apnea treatment due to the cost of CPAP Machines but No Insurance Medical Supplies offers great deals and packages.
Very poor customer service
Very poor customer service. My order indicated overnight service for which I paid over $90. My order never arrived. I called this morning and was told that it was a UPS problem -- they did not pick up orders. I asked why no one let me know that this important order was not shipped and was told: "we do not contact customers." Very disappointed and very upset.
I was not told that the CPAP mask I…
I was not told that the CPAP mask I ordered was all one piece. So I cannot replace specific parts when they need changed out. I have written numerous emails and today no one still has replied.
Heartless and no help
My wife suffers from severe lung damage. Her mask is broken and she was praying for a comfortable replacement for her breathing machine. We ordered the full face mask and paid $116 dollars for it. This is a lot of money to us and was hard to come up with. The mask finally arrived and was too small to fit her face. She was in tears. I called them and they basically said too bad.. We will not take it back or replace it. We can not afford to buy another. It was never used. And my wife is now forced to use the mask she has held together with tape. Thanks for your lack of compassion and your greed. I hope no one else accidently orders the wrong size. You're screwed. Thanks a lot
Reply from No Insurance Medical Supplies2021-02-04
We are sorry you were unhappy with your order. Unfortunately due to Covid-19 we are not accepting returns. We are a respiratory company operating during a respiratory pandemic and trying to keep our employees as well as other customers as safe as possible. If you would like to order a different sized cushion we would be happy to offer you a discount on the cushion.
Price gouging on PPE
Price gouging on PPE. Product broke very soon after receipt and will not refund or send a replacement . Buyer beware!
Reply from No Insurance Medical Supplies2020-09-24
You spoke to a representative and stated that the product broke after 10 uses. These masks are made for multiple uses but not for extended use. 5-15 uses is average. They are disposable masks. They will wear out and break after while. You asked us to send you another masks for free but we fulfilled your order and you received what you paid for. We also are not price gouging.
Don’t buy from this Company
If I were you I would take very close consideration when buying a product from this company. My CPAP came with a damage reservoir and they said they would send me one overnight and lied to me and send it regular mail. Then the power cord just keeps disconnecting by itself. And Alex the manager said too bad there’s nothing we can do about it all the machines are that bad. And they would not even send me a new power cord and I’ve only had the machine for a couple of days. Please don’t buy any used equipment from this company because once they get your money they will tell you to go fly a kite.
Very poor customer service
Very poor customer service, Ordered a post op boot which came late. Called company stated it was still in box with plastic on, had never been used. Refuses refund. Using COVID as a reason not to return product.
Very poor customer service
Very poor customer service. They don't even want to talk or discuss anything further. Price gouging on their N95 masks. I found the exact same mask one third (1/3 or 33.333% if you can believe that!) of the price! When I tried to return them even BEFORE they were delivered, they refused. I asked if I could refuse the delivery so that it would get sent back to them, and they said no. They also try to gouge you through their refund policy as if the price on the mask was not enough. You will get it up where the sun don't shine with these people. BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!
Very good quality masks
I ordered a few N95 masks and a dozen of disposable masks and these are very good quality and best of all, they don't smell the nauseating gasoline like the ones I ordered from other websites. Masks were very clean and wrapped nicely. They shipped very fast. I will only order masks from No Insurance Medical from now on.
I ordered what was listed as Responsive…
I ordered what was listed as Responsive Respiratory Oxygen Cylinder E Tank - Gently used, listed as CONDITION:Refurbished. not sure what refurbished means to you but also states in ad 5 year Hydrostatic test . i received a total of 11 cylinders last hydrostatic test dates 03/12, 08/13, 10/13, 5/14, 04/15, 09/15, 10/16, 02/17, 05/17, 03/18, and the only one I can remotely call refurbished at 01/20. was transfered to an Alex who is .supposedly in charge of this area, a rather rude individual. says i just dont know how to read the dates. I have been in the business long enough sir and can read very well. All I can say is buyer beware as there idea of a refurbished tank has one year left on hydrostatic test date left ( which is five years) as you can see 4 of the tanks sent are way out of date range. one expires this month., one in 5 months not here 1 year as been told
Horrible customer service
Horrible customer service. How are they still in business? I placed an order for a CPAP mask and received a mask in the open package! When I complained I was told that they do not accept returns on open package masks. Then they told me that they receive the mask like this from the manufacturer (right!). Finally, they told me that they will exchange the mask, but it will take an unknown amount of time due to coronavirus. The lady I was talking to was very rude. My order number is 34241.
Purchased two ResMed cpap mask…
Purchased two ResMed cpap mask cushions. Should have known better as they were $15 cheaper than my usual supplier. Already leaking after less than one month of use. Online "live" chat is worthless. Says they won't refund for products they purchase from a manufacturer! What? UPDATE: Customer service rep just called and claimed that the mask cushion lasts two weeks. Ridiculous! All RedMed online content says they last at least three months. Then he starts yelling and saying that he is going to "blow me up online" because of my review! Can you freaking believe this bullying?
8 days and still waiting for oxygen…
8 days and still waiting for oxygen concentrator. What is wrong with you people.Husband called and was lyed to about item being shipped It was not
I tried a Circadience Sleep Anew mask…
I tried a Circadience Sleep Anew mask and it made more noise than my snoring. I immediately tried to return the product, and was told No Insurance Medical does not take returns once opened. I contacted Circadience. They do not take returns from end customers, but extend a 30-day trial return to their distributors. No Insurance Medical refuses to honor the manufacturer's policy. Further, the representative I spoke with refused to transfer me to a supervisor. She said she was the supervisor. I asked for a manager, she said there was no manager, and the owner does not take customer calls. This business does not deserve any more customers. I will never do business with No Insurance Medical again. UPDATE to RESPOND TO NO INSURANCE MEDICAL: WHY do you consider a used mask a BIOHAZARD of some sort when your supplier understands that customers might be unsatisfied after trying a mask and need to return it??? They offer a guarantee to you, but you don't extend to your customers. Your bad. I defy you to tell me how to determine that a mask is too noisy without opening it.
Reply from No Insurance Medical Supplies2019-11-27
Our return policy is stated clearly on our website. https://www.noinsurancemedicalsupplies.com/refund-returns/ This item comes in contact with your body and saliva. Therefore, we do not accept it back. As it is considered a bio hazard. Any mask that comes back to us is placed in quarentine and then disposed of. We do not extend a free trial as every customer would then wish to try masks and we would spend half of our day dealing with quarentined items which we simply do not have time to do. We have an manager/ supervisor that you spoke to when you called in and explained all of this to you. We are sorry that you no longer wish to order with us but our policy do clearly state that the item is not accepted back.
Excelent overall.
I am a long-term customer. I do not wright reviews very often. Only if I am 100% satisficed or completely dissatisfied. 'No Insurance Medical Supplies' was always excellent. Very reliable. Extremely responsible and responsive customer service. Always on time. They never made a single mistake with my orders. 5 stars overall!!!
everything with my order went just…PERFECT !!!!
everything with my order went just PERFECT !!! everflo concentrator was packed professionally !!! shipping by FEDEX ON TIME Mr. "Rusty" was extremely accommodating when I had a question at dinner time!!!! IT DOES NOT GET BETTER :-))) Harald Baumann
Game changer for my Mom!
Game changer for my Mom with regard to finding the best portable oxygen machine. The owner Alex was fully engaged in listening to Mom’s personable needs and Jeanette was super quick w email replies and follow up. They lent us a machine before we bought one. Alex recommended the Oxymizer to compliment the new machine and it really maximized oxygen while saving the battery. I really can not say enough about the service and amazing outcome. I highly recommend these folks for all your respiratory needs.