Embrace your unique beauty and feel confident in your own skin.Free from harmful chemicals and irritantsGet up to 56% smoother, brighter, healthier skin.Conveniently perform from home - minus the ‘clinical’ costs.
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Is Olavita legit?
Olavita (olavita.co) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
A+ service… But frustrating online contact availability, not user-friendly.
I am reading this a 4 only because of my frustration and getting in touch with the appropriate people to handle my request. Once I was directed to Mark, my experience was a 5+. My problem was not with the product, but with the quantity I received. I was trying to return a portion of it.
Reply from Olavita2026-07-14
Hi Barbara,
Thank you for taking the time to share your experience. We're very pleased to hear that Mark was able to assist you and turn your experience into a positive one.
We are sorry to hear you initially found it frustrating to reach us. We noticed that you first accessed our self-service subscription portal before contacting us directly by email. While the portal is designed to help customers manage many requests independently, our support team is always happy to step in whenever additional assistance is needed.
We truly appreciate your feedback, as it helps us continue improving both our self-service experience and our customer support. Thank you again for your kind words about Mark and for choosing Olavita.
Warm regards,
The Olavita Team
Veronica replied to my inquiry and processed a refund to me immediately, which was extremely helpful.
I appreciated not having to struggle with this return.
Reply from Olavita2026-07-14
Hi Leslie,
Thank you so much for your wonderful review! We're delighted to hear you're enjoying the Olavita products and that Veronica was able to resolve your concern quickly and make the process as smooth as possible.
Providing prompt, caring support is very important to us, and we'll be sure to share your kind words with Veronica —they'll truly make her day.
Thank you again for your trust and support. We hope you continue enjoying your Olavita journey!
Warm regards,
The Olavita Team
I've been using the jar cream,where you motion upward for 60 seconds followed by moisturizer, have not seen no difference, im disappointed
Reply from Olavita2026-07-14
Hi Alicia,
Thank you for sharing your experience. We're sorry to hear you're disappointed.
After reviewing your order, we can see that you received your product on July 5, so you've only had it for a short period of time. While we understand wanting to see immediate improvements, skincare results typically require consistent use, and we recommend allowing at least 30 days of regular application to properly evaluate the product's effectiveness.
We'd genuinely love the opportunity for you to continue using it as recommended, and we hope you'll consider updating your review once you've had enough time to complete the full usage period. If you have any questions about application or how to achieve the best results, our support team is always happy to help.
Warm regards,
The Olavita Team
The customer service I received from Arti was exceptional. The reason I gave the company a lower review is that your website or rather the news article that linked me to your offers was very disappointing. I chose to purchase to jars of your product however when I tried to check out I was forced into watching a mandatory video that went on far too long and then when it finally ended and I tried to decline additional offers I couldn't get out of the video area and therefore could not complete my purchase. Which led me to having to deal with your customer service.
Reply from Olavita2026-07-14
Hi Robyn,
Thank you for taking the time to share your feedback, and we're especially pleased to hear that Arti provided you with exceptional customer service.
We also appreciate your comments about the checkout experience. The educational video shown during checkout is optional and is intended to provide additional information about the product—you are welcome to skip it if you prefer. We're sorry to hear you experienced difficulty exiting the page and completing your purchase, as that's certainly not the experience we want our customers to have.
Your feedback is valuable, and we'll share it with our team as we continue improving the checkout process. Thank you again for your honest review and for giving Olavita a try.
Due to financial constraints beyond my control, I had to ask that my subscription be cancelled. (Absolutely had nothing to do with Olavita products; they are awesome). Arti, an Olavita team member, assisted me with my request and wrote the nicest response I believe I've ever received. Arti's reply, wonderfully worded, told me everything anyone would want to know about this exceptional company.
Reply from Olavita2026-07-14
Hi Lucy,
Thank you so much for your wonderful review and for your kind words about both our products and our team.
While we're sorry to hear that you had to pause your subscription, we completely understand that life can sometimes bring unexpected changes. We're especially grateful that you took the time to recognize Arti's support—it means a lot to us. We'll be sure to share your message with her, and we know it will make her day.
We're honored to have been part of your wellness journey and truly appreciate your trust in Olavita. Whenever you're ready, we'll be delighted to welcome you back.
Wishing you all the very best, and thank you again for being a valued member of the Olavita family.
Warm regards,
The Olavita Team
Thank you Dan for helping me and understanding that I had to cancel my order .
You are the 1st person ever that has got back to me so quick
Agin thank you for cancelling my order
Reply from Olavita2026-07-13
Hi Beverley,
Thank you so much for your kind review!
We're delighted to hear that Dan was able to assist you quickly and make your cancellation process smooth and stress-free. Providing timely and understanding support is always our goal.
We'll be sure to share your appreciation with Dan—he’ll be very happy to know that his help made a positive impact.
Thank you for taking the time to share your experience. We truly appreciate your feedback!
Warm regards,
The Olavita Support Team
Don't order from them! I ordered the 3 pack and I paid for it on my credit card. I hadn't even received that order when they notified me they were sending another order of three. I contacted them immediately via email and telephone stating that I only ordered the one - 3 pack. They said I subscribed for contiuus deliveries which I DID NOT. Why would I order continuous deliveries when I hadn't tried it yet and to be honest, I NEVER do subscribtions and I certainly wouldn;t have with an order of 3 bottles each month? Sorry - - I don't ever use anything that fast.
They sent me THREE more orders after I kept telling tjem NO MORE. I even called Uniuni (delivery service) cuz I could not get an address so I could return the orders; they could not give me an address either. There was no return address on my package. I am still waiting for all the credits they owe me. What a hassle!!
Reply from Olavita2026-07-13
Hi Anna,
We're genuinely sorry for the frustration and confusion you've experienced.
After receiving your request, our support team took immediate action. As confirmed in our email correspondence, your subscription was canceled and your refund was processed as soon as we were able to review your account. Our agents also sent confirmation of both the cancellation and refund directly to you.
We understand how concerning it can be to receive shipments you were not expecting, and we sincerely apologize for the inconvenience this situation caused. Our team remains committed to assisting you, and if you have any questions regarding the refund or need additional confirmation for your records, please reply to our emails and we'll be happy to help.
Warm regards,
The Olavita Support Team
MY customer service with Olavita has been outstanding. Mark has been especially helpful and I even got a personal message from the founder, Olivia. For anyone considering trying the product, I would say, “Go for it!”.
Reply from Olavita2026-07-14
Hi,
Thank you so much for your wonderful review and for taking the time to share your experience!
We're delighted to hear that Mark was able to assist you and that Olivia's personal message meant so much to you. Providing genuine care and support is something we truly value, and it's incredibly rewarding to know it made a difference.
Thank you as well for your recommendation—it means the world to our entire team.
We appreciate your trust in Olavita and look forward to continuing to support you on your wellness journey.
Warm regards,
The Olavita Team
Mark was amazing! He heard me, understood my concerns and responded not only quickly but with such grace. I so appreciate his efforts and I am very grateful.
Reply from Olavita2026-07-13
Hi Tanarae,
Thank you so much for your lovely review!
We're so happy to hear that Mark was able to listen to your concerns and provide the support you needed with care and understanding. Delivering a helpful and respectful customer experience is something we always strive for.
We'll be sure to share your kind words with Mark—he’ll be delighted to know that his efforts were appreciated.
Thank you for choosing Olavita and for taking the time to share your experience. We truly appreciate your support!
Warm regards,
The Olavita Support Team
She agreed to cancel subscription
For all the right reasons
Please do not use my last name in any ads
Only my first name
Stephanie
Reply from Olavita2026-07-13
Hi Stephanie,
Thank you for taking the time to share your feedback!
We're glad to hear that your request was handled and that your subscription cancellation was completed smoothly. Our goal is always to make these processes simple, respectful, and stress-free for our customers.
We truly appreciate your feedback and thank you for giving us the opportunity to assist you.
Warm regards,
The Olavita Support Team
I need to make a change in my subscription and the response was immediate. This is a wonderful product in customer service is exceptional. Arti is wonderful!
Reply from Olavita2026-07-13
Hi Terry,
Thank you so much for your wonderful review!
We're delighted to hear that Arti was able to assist you quickly and that you had such a positive experience with our customer service. Providing fast, helpful, and caring support is always our goal.
We'll be sure to share your kind words with Arti—he’ll be thrilled to know he made a difference!
Thank you for being part of the Olavita family and for your continued support. We truly appreciate you taking the time to share your feedback.
Warm regards,
The Olavita Support Team
Olavita is an excellent company to get in touch with, I sent an email to query something today about my order and within minutes I got an answer straight back which is great as I was expecting to wait longer. They have some great deals and the prices are just right. Thank You Albi you are a good one.
Reply from Olavita2026-07-13
Hi Shirley,
Thank you so much for your wonderful review!
We're thrilled to hear that you had such a positive experience with our customer support team and that your question was answered quickly. We always aim to provide prompt and helpful assistance whenever our customers reach out.
We'll be sure to share your kind words with Albi—your recognition means a lot and we’re sure it will make their day!
Thank you for choosing Olavita and for taking the time to share your feedback. We truly appreciate your support and are delighted to have you as part of the Olavita family.
Warm regards,
The Olavita Support Team
Veronica assisted me in sorting out an issue. She responded to my email within 10 minutes and the problem was solved.
Reply from Olavita2026-07-10
Hi Brooke,
Thank you so much for your wonderful review!
We're delighted to hear that Veronica was able to assist you quickly and resolve your issue. Providing fast, efficient, and helpful support is something we always strive for, and we're thrilled that your experience reflected that.
We'll be sure to share your kind words with Veronica—she'll be happy to know that her quick response made a positive impact.
Thank you for choosing Olavita, and please don't hesitate to reach out if you need anything in the future.
Warm regards,
The Olavita Support Team
Veronica was very helpful. I have a great experience with my Olavita serum and Liquid Solution and my eye product. The eye product got rid of my puffy eyes and the dark circles are fading. I would recommend Olavita products.
Reply from Olavita2026-07-11
Hi Gloria,
Thank you so much for your wonderful review!
We're thrilled to hear that Veronica was so helpful and that you've been having such a positive experience with your Olavita Serum, Liquid Solution, and Intense Eye Revive™ products. It's especially great to hear that the eye product has helped reduce your puffiness and that you're noticing your dark circles fading.
We'll be sure to pass along your kind words to Veronica—she'll be delighted to know she made a difference in your experience.
Thank you for your recommendation and for choosing Olavita. We truly appreciate your trust and support!
Warm regards,
The Olavita Support Team
Arti in customer service is excellent.
Answered e-mail fast, and resolved issue quickly.
Shelly Spangler
Reply from Olavita2026-07-11
Hi Shelly,
Thank you so much for your wonderful review!
We're thrilled to hear that Arti was able to assist you quickly and resolve your issue efficiently. We'll be sure to share your kind words with him—he'll be delighted to know he made a positive difference in your experience.
Thank you for choosing Olavita and for taking the time to recognize our team. We truly appreciate your support!
Warm regards,
The Olavita Support Team
Hi Deborah,
Thank you so much for your kind words!
We're delighted to hear that you had a great support experience. Providing prompt, helpful, and caring service is always our goal.
Thank you for choosing Olavita and for taking the time to share your feedback. We truly appreciate your support!
Warm regards,
The Olavita Support Team
In a word "Dan".
dan provided excellent service.
Also, Thank You Olivia for taking the time to see that your staff, specifically "Dan" is recognized for providing Excellent Service to me.
God bless you both!
Sincerely, Grace Charlton
Reply from Olavita2026-07-09
Hi Grace,
Thank you so much for your heartfelt review!
In a word, "Thank you!" 😊
We're absolutely delighted to hear that Dan provided you with excellent service. Delivering caring, attentive, and exceptional support is what we strive for every day, and we're thrilled that your experience reflected that.
We'll be sure to share your kind words with Dan—he'll be truly touched by your recognition. Olivia and the entire team also greatly appreciate your thoughtful message and support.
Thank you again for your kindness. Wishing you all the very best, and may God bless you as well.
Warm regards,
The Olavita Support Team
Veronica was able to swiftly resolve my issue. I truly appreciated her prompt attention. Thank you very much.
Reply from Olavita2026-07-09
Hi Monica,
Thank you so much for your kind review!
We're delighted to hear that Veronica was able to swiftly resolve your issue and provide the prompt attention you needed. Delivering fast, supportive, and caring service is exactly what we strive for, and we're so pleased that your experience reflected that.
We'll be sure to share your wonderful feedback with Veronica—it will mean a lot to her.
Thank you for choosing Olavita, and please don't hesitate to reach out if you ever need anything in the future.
Warm regards,
The Olavita Support Team
Although I cancelled my order, Mark handled my request with dignity and grace. Thank you Mark for your prompt attention, it is appreciated.
Reply from Olavita2026-07-09
Hi Valerie,
Thank you so much for your kind review!
We're delighted to hear that Mark handled your request with dignity, grace, and prompt attention. Providing respectful, caring, and efficient support is exactly what we strive for, and we're pleased that your experience reflected that.
We'll be sure to share your wonderful feedback with Mark—it will mean a lot to him.
Thank you for giving us the opportunity to assist you, and please don't hesitate to reach out if you ever need anything in the future.
Warm regards,
The Olavita Support Team
Thank you for your professional handling of my cancellation,
Veronika is efficient in her role and did not make me feel uncomfortable in this situation, she is a keeper👋
Reply from Olavita2026-07-09
Hi Rosie,
Thank you so much for your wonderful review!
We're delighted to hear that Veronika handled your cancellation professionally and made the process comfortable and stress-free for you. Providing efficient, caring, and respectful support is exactly what we strive for, and we're thrilled that your experience reflected that.
We'll be sure to share your kind words with Veronika—she'll be especially happy to hear that she's "a keeper"! 😊
Thank you for giving us the opportunity to assist you, and please don't hesitate to reach out if you ever need anything in the future.
Warm regards,
The Olavita Support Team
