About Optimus Tracker
Data updated- Website
- optimustracker.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 65 reviews
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Is Optimus Tracker legit?
Optimus Tracker (optimustracker.com) has a 4.9 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher. Last updated 2026-08-10.
What people say
Very helpful and professional
Abner was helpful and patient with me…
Abner was helpful and patient with me in resolving my login issue.
Great customer service Abner was very…
Great customer service Abner was very helpful
Eric was so extremely helpful… got my…
Eric was so extremely helpful… got my problem resolved instantly
Optimus Tracker Not Working
I purchased an Optimus Tracker 3.0 in Jan 2024. We use it to track our father, who is 90 and still driving. The service has worked great until about the last month. Now we are having issues with getting a "trip started" alert, and not getting any other alerts. So, I tried adding alerts for movement (which I didn't have turned on before and it worked fine) and now I getting alerts when the tracker hasn't even moved. So, then I set-up a geofence, and I am movement alerts, and now I get false alerts for leaving and entering the geofence. I have called at least 5 times in the past two weeks and every time I am told the they have reset the device and my problem has been escalated to their IT department. the customer service personnel have been cordial, but nothing is getting fixed. The last time I called was on 7/19/26, and I was told they would get back to me the following week with a fix. They have got a week to get this problem fixed or I will be disconnecting from their service. I don't know if my device have gone bad, or software updates are faulty, or their system is screwed up, but I need a dependable tracker! At this point I would not recommend purchasing an Optimus Tracker, as dependability has is not trustworthy. I will update if my problem gets resolved. Just wanted to update my initial review from 7/18/2. I have been working with Optimus over the past few weeks and numerous phone calls. Finally, after finding the right representative at Optimus, and working with Brian at to get my problems with the tracker resolved, with Brian's assistance, he was able to get the problems with my tracker corrected and it is back to working correctly. It took a few phone calls before I found a representative that cared about fixing the problem and was able to explain the issues on their end and on my end. Brian did a great job! And I am am able to once again trust that the tracker is working properly.
Reply from Optimus Tracker2026-07-21
Hi Paul, Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this has caused—especially given how important your tracker is for helping you keep an eye on your father. We sincerely appreciate your loyalty as a customer since 2024, and we understand how disappointing it is when a product you depend on isn’t performing as expected. We know you’ve spent a significant amount of time working with our support team, and we apologize that this has not yet been resolved. Our engineering team is actively working to resolve an issue affecting text message alerts, and we are treating it as a high priority. As soon as the issue has been fully resolved, a member of our team will reach out to you directly to confirm everything is working properly. During this call we would love to go over the features you listed above such as geofence, alerts, and anything else you may have questions about! Thank you for your patience and for giving us the opportunity to make this right. We truly value your business and hope to regain your confidence and continue serving you for years to come. Hope to speak with you soon. Optimus Tracking -NC
Very quick resolution to my problem
System worked great when I needed it
The system worked great when I needed it
Awesome technical support when I had a…
Awesome technical support when I had a problem with the unit, and warrantied/replaced the unit when we isolated the problem to the hardware
Great job
Great job! Very helpful and courteous.
Joseph's customer service is stellar.
Joseph answered the phone immediately, he knew exactly what he was doing . He understood my issues calmly and respectfully stepped me through the resolution and we were finished in maybe three minutes. He's customer service, attitude and knowledge wouldve been impressive 20 years ago in today's world its astonishing service at its best. Thank you so much! You'll retain me as customer for a long time.
I requested support and got canned…
I requested support and got canned answers instead of trying to understand what the issue is and trying to escalate issue to another level. On the plus side, I love the geofencing feature, it's works perfectly. Gives me notifications on my phone of selectable options. Love it! Too bad it bounces the location so much. As much as 2 miles from actual location!
Reply from Optimus Tracker2026-07-20
Good Morning, After going through the emails, I see our service team did handle the proper troubleshooting process needed to isolate an issue, and send a replacement device to you free of charge! As mentioned in those emails the devices location is reliant on the signal strength it is getting at that time, even with 100% GPS signal strength we expect anywhere from 15-30ft of margin of error. If the signal strength decreases that margin of error will of course increase. After checking over the account, I see the device that was sent out is reporting well over the past couple of days, if you are still experiencing any issues or need help setting anything on the account up, please don't hesitate to reach out to the support team! Have a great day! -Optimus GPS Tracking NC
Eric
Eric, spoke clearly , he made my business easy. Your company does a good job
Great customer service!
First, I love your poduct! Salma was very helpful and understood my needs and quicly resolved my concern. Thank you for the great support!
Eric was really professional and helpful
Eric was very quick and efficient in…
Eric was very quick and efficient in helping me solve my issue. THANKS!
:) :)
Everything works good thank you for your help.
Very good customer service
He understood exactly what I needed so…
He understood exactly what I needed so he got it corrected for me immediately. Thank you!
It was our first time shipping a…
First Timers It was our first time shipping a vehicle out of state and we were very nervous. Having the tracker made it so much easier for us, and a really cool experience. I would definitely recommend the Optimus Tracker to anyone with the need for their support.