Excellent customer service
Excellent customer service - fast, reliable shipping.
OROS Research (orosresearch.com) has a 4.9 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Excellent customer service - fast, reliable shipping.
Paid for shipping and did not receive package until later date then what was scheduled.
Thank you for taking the time to leave feedback. We’re sorry your shipment took longer to arrive than expected. As discussed in our previous email correspondence, the shipping address provided at checkout was a P.O. Box. Because UPS cannot deliver to P.O. Boxes, we were required to change the shipment to USPS Priority Mail, which typically has longer and less predictable transit times. We communicated this and offered to send a replacement if the package stopped moving in transit and if a physical street address could be provided. While we understand your frustration with the delivery delay, the order was shipped using the only carrier compatible with the address provided, and the transit time after USPS accepted the package was unfortunately outside of our control.
Search and ordering were fantastic!! Shipping was on point even over a holiday weekend. I had sent an email and it was promptly responded to with said holiday weekend. Buying my product again from these guys!
Love seeing my product come in so quickly! Easy purchase and updates along the way. This company doesn’t spam and send tons of emails. Careful packaging too
Since I've started sourcing my research compounds from Oros Research they have quickly become my go-to supplier. What really sets them apart is their transparency. Their products consistently arrive quickly and batch-specific Certificates of Analysis (CoAs) are easily accessible on their website as well as each bottle having a QR code where you can verify their 3rd party testing. As a researcher, having this independent verification gives me total confidence in the integrity of their products. Shipping and handling are flawless. Every order is securely packaged and arrives quickly, usually within 2 days. Even with delicate lyophilized materials, I have never had an issue with vial damage or compromised integrity. Furthermore, their customer service is top-tier. Whenever I’ve had questions regarding specific formulations or batch tracking, their team has been incredibly responsive and knowledgeable. If you are looking for a reliable, transparent peptide supplier for your lab, I highly recommend Oros.
One of the best research companies I’ve ordered from. Always transparent with products and the best customer service.
When other reputable peptide suppliers don’t have everything I need, OROS is spot on. Product shops fast and arrives on time. Very thorough and always cooperative. Thanks OROS.
The procurement experience with OROS Research has been exemplary, characterized by a highly efficient fulfillment process. Upon receipt of the materials via expedited two-day shipping, the reconstitution process was performed, yielding a solution of superior clarity and consistency compared to industry standards. Given the high quality of the lyophilized compounds and the professional nature of the supply chain, I intend to maintain a long-term professional relationship with OROS Research for my ongoing laboratory requirements.
Found them through Trustpilot as trustworthy biochemist companies are hard to find. Placed my first order and the shipping was fast. I will definitely purchase from again!
I like the ease of navigation of the website, the fact that the products are lab tested at a reputable lab, the easy payment process. While the payment process requires a form, it is processed fairly fast. The shipping is very fast as well. I will be ordering again in the future.
OROS REASERCH HAS DELIVERED MY PRODUCTED QUICKLY I AM LOOKING FORWARD TO ADDING THIS TO MY PROJECT
Great customer service and product quality. All products are transparent and affordable. Delivery service is prompt as well.
Gave Oros a shot after reading good reviews and they didn’t disappoint. Order came in 2 days, definitely great quality too. Tries the NAD+ and felt the benefits right away. Professional and effective, will be ordering again.
I've made several orders now. The processing time is excellent, and the quality is top notch. I had a recent order that had a broken bottle of bac water when it arrived. The founder of the company answered my email in no time and made the issue right, as well as asking details to help insure that this problem wouldn't happen to anyone else. Truly outstanding customer service in a world where that is sorely lacking. My highest recommendation.
Great company. Very fast shipping
As always great quality and great service. If Oros doesn't have it I don't buy it.
The only problem I have is that it keeps running out of stock. So far, it’s been a great experience with orders shipping and communicating when they’ll arrive.
Their research peptides are top-quality, trustworthy, and incredibly pure. Everything I've received has been reliable, and their customer support is amazing—friendly, patient, and always willing to help. I've already recommended them to tons of my friends because I've had such a great experience. This is definitely where I'll be purchasing my research peptides for the foreseeable future. I give them a 10/10! If they ever start selling glutathione, I'd have to rate them 15/10!
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