Love my cleaner
Love my cleaner and the extra help by the last minutes scheduling of another cleaner was much appreciated.
Reply from Oso Services2025-01-21
Yay! We are thrilled you're happy with your service!
About Oso Services
Data updated- Website
- osocleanservices.com
- Category
- Home Services
- Location
- United States · FPO
- Status
- Unclaimed
- Last 12 months
- 12 reviews
- Replies to negative
- 50% (2/4)
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Is Oso Services legit?
Oso Services (osocleanservices.com) has a 4.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 3% are 1 star; The business has replied to 50% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Katie did an excellent job
Katie did an excellent job. I’m happy with her performance. She was right on time and that’s important to me.
Katie is fabulous
Katie is fabulous. She is friendly, gets right to work and makes the house sparkle!
Reply from Oso Services2025-01-21
So glad you are enjoying your services!
Everything was just perfect
Everything was just perfect. Great customer service, great cleaning personnel. Thank A++
Reply from Oso Services2024-10-15
Thank you so much for this wonderful review! We're so glad you're enjoying your clean home! See you next time!
Great price
Great price, quick customer service. I love coming home to a clean house.
Reply from Oso Services2024-10-14
A fresh home will always turn any day around! We are grateful for your continued business!
Thorough, kind and professional!
Great experience overall. Flexible with scheduling within my crazy schedule. Kind and quick to respond. The house smelled and looked great!
Reply from Oso Services2024-09-10
We are thrilled to hear you enjoyed your service!
Jackie is wonderful and does such a…
Jackie is wonderful and does such a great job on our home. We couldn’t be more pleased!
Reply from Oso Services2024-08-22
We are so happy you are enjoying your services with Jackie!
Great company
Great company! Timely, efficient, and professional service.
Reply from Oso Services2024-08-27
Thank you for the positive review! We’re glad to hear that you found our service timely, efficient, and professional. Your satisfaction is our top priority, and we appreciate your feedback. If you need anything further, don’t hesitate to reach out!
Oso Services are the best
We’ve used Oso Services a few times and they always do a great job.
Reply from Oso Services2024-08-27
Thank you for your continued trust in Oso Services! We’re delighted to hear that you’ve had great experiences with us each time. Your loyalty means a lot to us, and we look forward to continuing to provide top-notch service. If there’s anything else we can do for you, please let us know!
The cleaner was very friendly and…
The cleaner was very friendly and efficient. She did a great job of cleaning and actually cleaned a little more than my wife asked.
Reply from Oso Services2024-05-28
So happy to receive another good review!
Hired one of the girls to watch my dogs…
Hired one of the girls to watch my dogs for 1 Saturday consisted of 3 shifts. She did an amazing job, communication was great!!
Reply from Oso Services2024-04-26
So grateful you trusted us with your fur babies! Thank you for the kind review!
Thankful
If you are thinking of taking advantage of their services, please do not hesitate. Communication and flexibility was so appreciated. The hard working cleaners were excellent. This was for my 86 yr old mom and just a blessing for all of us.
Reply from Oso Services2024-04-20
We are so thankful for YOU! So glad you're enjoying your services!
The cleaner was on time
The cleaner was on time, professional, and did I great job cleaning.
Reply from Oso Services2024-02-26
Thank you so much for the review! We appreciate your support!
I love this service
I love this service, It takes the stress of finding a babysitter out of the situation. The prices are fair, I appreciate that OSO does background checks and is just a text away if something comes up. Overall wonderful service!
Reply from Oso Services2024-02-26
Thank you so much for the review! We appreciate your continued support, and we are so glad that we have been able to alleviate some of your stress!
Scheduling was needlessly tedious
Scheduling was needlessly tedious. You go through the process of selecting a date and how many hours of cleaning you would like, only to have to repeat yourself while filling out more documentation and again in email trafficking between the staff. Didn’t get scheduled until a week after my selected date even though the date showed available on the calendar. Then at the end of it all the areas I specifically asked to have cleaned were left untouched.
Reply from Oso Services2024-02-16
We're truly sorry to hear about the challenges you encountered with scheduling and the oversight in addressing your cleaning preferences. Your satisfaction is our utmost priority, and we're committed to ensuring you're completely happy with our service. It's disappointing to hear that we fell short of your expectations this time. Our aim is to provide a seamless process through our intake forms, backed by our 100% satisfaction guarantee. We genuinely weren't aware of the issue, but we're enthusiastic about making it right! Please don't hesitate to reach out to us so we can promptly address your concerns and ensure you're delighted with our service. Thank you for sharing your feedback; it's invaluable in helping us improve our services and serve you better.
I like the biweekly service
I like the biweekly service because it’s usually tidying up or completing things I overlook. It’s helpful but I’m not so sure about what gets done. I pay for 3 hours and have it set to tidying up clutter, floors, stove and oven but when I come home I only notice some clutter organized and the stove top clean; other times my house is perfect. It’s really inconsistent even though I use the same cleaner. I don’t like it when my cleaner puts stuff away in the wrong cabinet (example bread on top of my canned vegetables or random dishes with my cups?).
Reply from Oso Services2024-02-05
Thank you for sharing your feedback! We appreciate your input and apologize for the inconsistencies you've experienced. We'll address this with our team to ensure a more consistent service. We'll also reinforce the importance of careful item placement. Your satisfaction is our priority, and we're committed to improving your experience!
It is so nice to come home to a clean…
It is so nice to come home to a clean house after a long day of work. I love the attention to detail.
Reply from Oso Services2024-01-12
Thank you so much for the review! We appreciate your continued support!
Great job!
Jackie had no problem dealing with my two small dogs for the cleaning. When I returned the house smelled clean and was sparkling!
Reply from Oso Services2023-11-06
Hi Jenna! Thanks so much for the wonderful review. We are so happy you are enjoying your appointments with Jackie!
Unsatisfactory
Cleaners were 5 minutes late, left 5 minutes early. Spot cleaned my walls and left white streaks all over the walls, did not clean the vent inside or out, did not dust the hanging light in the dining room, did not clean the thermostats or phone monitors. I asked the cleaners to go back and clean the thermostats and phones because they were dusty; they only cleaned 1. Our house was (in their words) “the cleanest PCS clean they’ve done,” yet our clean house was not any cleaner than when we left. I emailed the general email and asked about our invoice because it was $482.40 (6 minutes over the 12 hours for 2 cleaners) and their response was that that includes when they clock in to unload and load their supplies. I emailed back and said that was from the time they pulled up and pulled away, and I got no response back. The cleaners sat on my front porch when they were done for at least 10 minutes “waiting for the floor to dry” and still pulled away 5 minutes early, yet I was still charged. I paid the invoice for the simple fact that I didn’t want to be charged a late fee. The $2.40 was not the issue, it is the principal that I had to pay for more time than they were even there and the job was mediocre. These cleaners did at best mediocre work for what I left my house looking like. I debated on micromanaging their cleaning based on the Facebook reviews and talk about how horrible Oso was, but decided against it. Now I wish I would have because there’s no way they cleaned the whole 6 hours in a house that only needed not everyday cleaning. The only thing I was impressed with was the inside of the oven cleaning. 10/10 do not recommend. These ladies have no experience cleaning and I would never recommend this company. The customer service was less than awful.
Callie H is literal perfection
Callie is so attentive to detail and leaves my house feeling brand new! She always goes above and beyond when she tackles my house and I couldn’t have a better superwoman to do this!
Reply from Oso Services2023-09-03
Hi Brianna! Thanks so much for the wonderful review. We are so happy you are enjoying your appointments with Callie!