Ourlyard (ourlyard.com) has a 1.2 out of 5 rating on OK.one, based on 75 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 93% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 8 of them were added in the last 12 months. Last updated 2026-10-24.
I wish I'd read the TP reviews beforehand, but I was on Facebook at the time, and really didn't think about it. Mea Culpa.I don't know who this outfit are and where they're based, but they're very elusive. I saw the advert on Facebook and thought this cream may ease my knee pain. I ordered what I thought was one tub at £18.95, and suddenly before I realised, I had ordered an extra 4 and paid £31.89. There's no contact information, so god only alone knows where they are, and I thought that's £32 gone. Then when I got my bank statement I found they had taken TWO payments, one of £31.89 and another of £27.55.
However, nearly 3-1/2weeks later Yodel (and don't get me started on them) 'delivered' them. 5 very small boxes in a very battered padded jiffy bag. The boxes were sealed (but not the tubs), but there are no instructions, no weight, no distribution address, no email/phone numbers, no leaflet, or even ingredients. Absolutely nothing. I've used up one very small tub, and I can't say it's made any difference to my knee. So I've lost £60 on something that doesn't work. I'll not buy anything that's advertised on Facebook again...a BIG lesson learned! These people are absolute scam artists.
Don’t order anything from this company, they will take your money but don’t exchange the item as it was broken when it arrived. They keep sending email wanting a photo not sure how you can tell from a phone that it is not working!!!!! Been waiting about 3-4 month now to get a replacement.i have learned my lesson with this company. SCAM SCAM SCAM that’s all I can say about them
I began to place an order for this product. Then decided not to confirm the order as it was trying to sell me up. I exited the website.. Then discovered my card was charged almost $200 for an order I never placed.
I have written them several times, no answer.
Contacting my credit card company now.
Total scam ..
Total waste of money, no relief of pain whatsoever, the tiniest pots, looked much larger on the pictures. No seals on pots ? So anything could have got into these pots, disgusted with the whole scenario, such a waste of money I haven’t got to waste
cannot contact the ourlyard.net or ourlyard.com
I want a refund, but can't get a hold of the company...no contact information....
I'm afraid this was just another SCAM...not the ingredients it was suppose to have.
Really disappointed I didn’t read the reviews, whilst processing my order until I’d paid I didn’t realise that the two jars I had placed in my basket suddenly increased to four and by the time I realised the order had completed and money paid. No where to challenge it. A few weeks ago and four tiny pots of cream just been delivered one damaged and the packaging doesn’t give you confidence it’s decent quality. How do I get a refund!!!! Don’t hold your breath it’s Chinese and a con! Moral of the story check every product before believing the hype. I won’t risk using it. So disappointed.
They took three times the amount of money after my order, I complained to PayPal and got one amount back the product arrived today no instructions, no ingredients, no medical advice
DO NOT USE THIS PRODUCT IT IS NOT BACKED BY THE NHS it’s a
HUGE SCAM AND COULD HARM YOU
I was stupid enough to order without checking out reviews! Ordered two jars, although couldnt see any size on them. Paid by Paypal and BELIEVED i was paying around £28 for 2 jars plus postage and packing. Paypal took £35 approx, for Junhong Ltd, the invoice confirming order for the £28 arrived from Xavon. Despite delivery promise of around 3-days, and despite complaining to Paypal (who forwarded to Junhong) and my own complaints to Xavon, no delivery and no response from Xavon. SHOULD HAVE READ THE REVIEWS!!! LOST £35. Notice one reviewer said her order arrived after two months.....
Well the two jars have arrived this week w/c 23/6/25 AND i got £5 refund via Paypal which i requested as they took about £34 when i expected (and the invoice stated) £28/£29. I have tried the cream twice a day (as the ad mentioned) but suspect the massaging will be the thing that makes a difference, if anything. Not expecting anything to improve but will update here if it does work.
Marketed and advertised as though it’s a UK product, it’s Chinese rubbish that does absolutely nothing except remove money from your account. No list of ingredients and when it arrives from China do you really want to rub it on your arthritic joints, there should be a no star option.
I can't believe I actually ordered this magnesium cream without reading these reviews. More fool me! I placed an order and was quoted £3.99 for postage and packing which seemed fair enough. That was the price on the receipt. However the email from PayPal showed a charge of £14.98. I've queried this and asked to cancel order.
Update: Although I haven't had any response from my emails to the Company, I've heard today from PayPal that my money has been refunded. For anyone who wants to try this cream you can buy it from Ebay for less than £10.. Other websites sell it too..
So glad I read the reviews first! What alerted me that something was wrong, was thd fact that if duchess not state the Size of the jar and different sites all had different prices!
So glad I read the reviews first. I was suspicious when no size was given on any of the jars on their advert. And when I went on line, there was huge variations in prices and sizes given were confusing.
How can they be allowed to say that this is recommended by the NHS?
This is a scam.
I paid good money for 5 tiny jars of this Made in the USA joint gel.
It came direct from CHINA...after a couple of month wait.
Its going straight in the bin..I remmember the last thing made in a Chinese Lab...Not going on me!
Said was made in Canada. After ordered saw my ore ads under different names. So I tried tracking and from China. Sent email asking for money back as paid thru PayPal. Offered me money off, I said no, refund. I got my money back no problem. Then a week ago cream arrived. Small amount in jar, no ingredients listed and so far not working.
I am trying to return a product that I purchased and can not get thier email address to get in touch with them.
I was advised by my doctor not take the product sent.
Great product I got the gel I had agonising pain in my foot and fingers two weeks ago in amazing difference … foot pain gone and joints in my fingers much better
Just received this cream. In a small tiny tub !!!! Waited around 2 months for it and never really got a reply to any chase up emails sent to them. I think scam too. Not tried the cream yet that is why given 2 stars. No details of ingredients on the box or leaflet inside, nothing at all with any information. I am not holding my breath that it will work for any type of pain. Will update.
They over charged me & didn’t received the product.
They over charged me. I haven’t received my product yet. I am sending to my PayPal from March still haven’t sorted. Up & down emails. Invoice said Aus Dollars. But charged USD plus handling fees & overseas transactions. Then refund some. But no product. They are scam company. I have send email to the company no response at all.
Big scam. I wait for this product so long when I received it was only half jar of gel. Where is turmeric indegrings at list supoust to be yellow not purple looks like something for hair product. Don't support this company. Go to local small places so you can know what's on your hand. Support small businesses.
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