The Parthenon Company (parthenoninc.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
We ordered a 140 count bottle of Tum smoothies for $15 under my husbands account and received a 12 count bottle of Tums smoothies. I called and was told they made a substitution since what we ordered was not available and there was nothing they could do. This is an unacceptable substitute. We ordered 140 tablets and got 12. Seriously! How could they find this exceptable. Very disappointed!
Reply from The Parthenon Company2026-04-13
Hi Diane! Unfortunately we do not sell the item you are describing. Your order was for adhesive remover spray. We are excited to get a product review for this! Let us know if there are any issues 1-800-453-8898
Always there, prompt, have what I need, loved paying by Venmo, online ordering easy, still gives out paper catalogs which is so handy and I share them with others.
Quick turnaround is the most needed. Since I am on Medicare, they want me to have as few as possible appliances before ordering. This makes it very stressful when I have an ileostomy. The politeness your staff give is an added plus.
I ordered from here and from another site at the same time, a Friday. I received my shipment from the other company on Monday, two full days before this company shipped my order at all, Wednesday. Still waiting to see how long until I receive the shipment. No tracking info was given. Good prices for some items, just make sure you order 1.5 to 2 weeks (guessing) in advance.
Update: (tl;dr) I finally received the tracking info Thursday (day 6, the next day after I received the "shipped" notification) and received the order Friday (day 7). Although it was nerve-racking, Stars have been updated to 5 for accuracy and meeting the promised shipping constraints. Will use again.
To clarify, I never said it was outside of the 5-7 day window, nor were there any expectations of next-day, I only compared it to another company that also said 5-7 days, from which I received tracking info the same day and the order 4 days earlier (day 3), which is very common in my experience when being quoted 5-7 days. Also, I didn't get the tracking info until day 6 for this order, which is after I was asked to leave a review and well within the "I've heard nothing from them, am I going to get my shipment in time?" range. Not sure if that's FedEx's or this company's "fault", but just a fact of my experience. At the time they requested a review, that was my current experience. It's not a knock on the company, just something to be aware of, and an example of why not to ask for reviews until the transaction is completed fully. I will use them again, and I've also recommended them to other people I know, and told them to make sure they allow a 1.5 week lead time, and what to expect about the lack (or lateness) of shipping status communication based on my only experience with them. If it's different in the future, I'll update it again if possible.
Reply from The Parthenon Company2026-03-27
Hi RLJSR. Thank you for your order. Let's clarify the order details. Order came in Friday with selected shipping 5-7 business days. Your order has shipped and will deliver today the following Friday which is within the delivery time you selected. We are very sorry it did not get to you sooner, but it is not realistic to select ground shipping and expect standard overnight delivery for the next business day.
Tracking was emailed to the one provided on your order. Please check your junk folder. As always you can call us to check status 1-800-453-8898. Again thank you for your order and it should deliver today.
I order a mini 1 piece colostomy pouch.
They sent me a a 2 piece pouch, but only sent the pouch not the attachment, so it is worthless unless I use duck tape to attach it!
Reply from The Parthenon Company2026-03-25
Hi Alex. Thanks for your comment. Your order was only for pouches. A two piece system means that the pouches and barriers are separate. There are many variations such as: flat/convex, precut/cut-to-fit, standard wear/extended wear, and floating flange/standard flange. This was not left off of your order. A skin barrier was never ordered. You can always return an unused/original box of items if you do not wish to keep it. Feel free to call us for details 1-800-453-8898
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Gordon · 2 reviews · Verified · Experienced 2026-03-03 ·
★★★★★
Neglecting to determine the number of…
Neglecting to determine the number of items still on-hand, you followed up with a call to learn that amount. Not getting it the first time is simple growing pains; the thoroughness made a difference.
The replacement supplies could have been sent at a lower cost. I was not asked how soon I needed them.
I called bcoz with a question about shipping. The Marathon product I was purchasing is for my daughter at a different address. The young woman who answered was very helpful in answering my question, so I said I wanted to order 3 boxes. The price she quoted was almost $9 more/box than what I saw on the website. She told me I could only get that price if I ordered online! I hung up and ordered online, but what a waste of time.
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Barbara · 2 reviews · Verified · Experienced 2026-02-26 ·
Customer service is EXCELLENT . They find ways to address issues and concerns . This is most helpful since I need medical devices that are only available from Parthenon .
