PartsFE (partsfe.com) has a 4.3 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
What people say
M
Mike Brauckhoff TRU Heating & · 2 reviews · Verified · Experienced 2026-05-13 ·
★★★★★
Parts arrived with minimal drama
Parts arrived with minimal drama, (FedEx screwed up again).Cost and shipping time was reasonable. I cant tell if the board works, I haven't had time to install it yet. I probably would have given 5 stars if not for the annoying site pop-ups, and excessive emails.
Reply from PartsFE2026-05-23
Thank you for your feedback and support! We're glad parts arrived and shipping was reasonable. Sorry for carrier delays and note your comments we appreciate you shopping with us!
Part was delivered fast! Worked perfectly. Ice machine is back in action.
Reply from PartsFE2026-05-23
Thank you for your review and support! Great to hear the fast delivery and perfect fit got your ice machine running again. We truly value your trust welcome back anytime! We look forward to your next visit with us.
Thank you for your kind review and support! We're glad our service and return policy met expectations. We truly value your trust and look forward to serving you again soon.
S
Stephen K · 1 review · Verified · Experienced 2026-04-06 ·
★★★★★
I needed some parts for an ice maker
I needed some parts for an ice maker. The oem parts had been updated and were available on PartsFE. The wiring was going to be different and had me a bit concerned. The PartsFe replacement parts came quickly by mail, and had excellent instructions on the new wiring, and had all the adapters, wires, etc. included. The repair went smoothly and my ice maker is up and running again. More importantly, my wife is very happy again with the ice maker and very impressed with me! Thanks
Reply from PartsFE2026-05-23
Thanks for your great feedback! We're glad the ice maker parts and included adapters made the repair easy and successful. We appreciate your support and look forward to your next order!
Thanks so much for your feedback! We're happy the OEM part met your expectations and offered great value. Your support means a lot—hope to see you shopping with us again!
The part showed up curled into a U shape. When I contacted them with pictures of the box with no damage, but a picture of the U shaped tube. All they said was that I needed to contact the shipping company. BUT, the shipping company did nothing wrong!!! It was the person who packaged the part, since the box wasn't even damaged!!!!
Next, according to the website and the invoice. The parts were supposed to include the compression nuts and sleeves. When I asked about that, they said I ordered another part. Hard to believe I could order another part when both told me they were included in my order.
Niether of those conserns seemed to concern them. Not very happy with their assistance.
Reply from PartsFE2026-05-22
We are sorry to hear you were unhappy with your experience. Upon reviewing the order history, we can see that you reached out to report the concern, and our support team requested pictures on 05/01/2026 in order to investigate and resolve the issue for you. Unfortunately, we did not receive the requested photos afterward.
We also want to clarify that we never instructed you to contact the shipping company. As the seller, we are responsible for helping resolve issues related to the order.
We understand your concerns regarding the shape of the part and the included hardware. We were awaiting the requested information so we could continue assisting and determine the best resolution possible.
We truly appreciate your feedback and support! It’s great to know you had a smooth experience with both pricing and fast shipping. Thank you for your trust, and we look forward to your next order.
got what i needed in a timely matter, worked fine and was at a good price
Reply from PartsFE2026-05-16
We sincerely appreciate you taking the time to share your feedback! It’s great to know the part met your needs and arrived in a timely manner at a good price. Thank you for choosing us, and we look forward to your next order.
We appreciate your feedback and your business. Upon reviewing the order details, we can see the order was submitted on Apr 24, 2026 at 3:32 PM CST as a next-day delivery request, which was after our daily shipping cutoff. As outlined in our shipping policy, we do not process or deliver orders during weekends or holidays, so the order shipped on Monday, Apr 27, and arrived the next day on Apr 28. Thank you again for shopping with us, and we hope to serve you again soon.
Thank you for the wonderful review! We’re grateful for your trust and support. It’s always our goal to provide the best experience, and we’d love to serve you again!
I like the prices, but I received the wrong part, and now not in stock,I will keep using your company for now.
Reply from PartsFE2026-05-10
Thanks for sharing your experience. We apologize for the wrong part and inventory issue, but we’re grateful for your continued trust and look forward to helping you again soon.
K
Keith Multerer · 1 review · Experienced 2026-05-07 ·
★★★★★
Olivia's help with verification of a…
Olivia's help with verification of a part waa great. It was nice to get the same agent the next day. Didn't need to rehash everything.
Reply from PartsFE2026-05-10
Thank you for sharing your experience! We’re happy Olivia made the verification process smooth and easy. We’d love to assist you again whenever you need parts.
b
brian nelson · 1 review · Verified · Experienced 2026-04-30 ·
★★★★★
Fast shipping and good prices
Parts FE had the parts available and fast shipping and best price. Would recommend them.
Reply from PartsFE2026-05-10
We appreciate your kind words! It’s great to hear you were pleased with our prices and fast delivery. Thanks for recommending us, and we’d love to help again anytime!
I expected better customer service, they responded to my request but in their time and they did not refund me (until now )in a prudent time, being that the package was lost in FedEx and I have to keep waiting to see if they find it, it is no longer the customer's problem, they must return the money as soon as it is known that it was not going to arrive
Not happy with this company
Reply from PartsFE2026-05-07
We appreciate your review and are very sorry for the inconvenience you’ve experienced. We understand how disappointing this situation has been, especially with the shipping delay. Please rest assured that we are in constant communication with the carrier and treating your case as a priority. There is still a possibility that the package will be delivered, but if not, we will issue your refund without further delay. Thank you for your patience and understanding, and we hope to have the chance to earn back your trust in the future.
Heunghoi Kim · 1 review · Experienced 2026-04-21 ·
★★★★★
Too long pressing time and inaccurate inventory
I ordered three items. One item was canceled the next day due to a stock issue. Seven business days later, I received an email saying that only one item had been shipped.
However, there has been no update at all regarding the remaining item.
I seriously question whether it should take this long to process an order, especially when I placed it for items that were listed as in stock on their website.
This has been a very disappointing experience, and I should have heard from others about some very negative experiences as well.
Reply from PartsFE2026-04-26
Thank you for your honest review. We’re very sorry to hear about the delays and confusion surrounding your order. This is certainly not the experience we want our customers to have. We are working on improving our stock management and communication so situations like this can be avoided. We truly value your feedback and hope you’ll give us another opportunity to make things right.
B
Brian W · 1 review · Verified · Experienced 2026-03-25 ·
★★★★★
Fast easy ordering and product arrived…
Fast easy ordering and product arrived promptly
Reply from PartsFE2026-04-26
We’re grateful for your feedback! Glad you enjoyed fast ordering and timely delivery. Thanks for choosing us we can’t wait to serve you again soon!
Thanks so much for your review! We’re glad you were satisfied with our service and support. Your trust means a lot hope to see you back again soon!
J
John Jordan · 1 review · Verified · Experienced 2026-03-27 ·
★★★★★
Can not reach no one to check on my…
Can not reach no one to check on my order.
Reply from PartsFE2026-04-26
Thank you for your review. We’re sorry for the trouble contacting us. Your order from 03/26/2026 was delivered on 03/30/2026. We’re here if you need anything hope to serve you again!
Thank you for sharing your experience! It’s great to know the parts arrived quickly and are working flawlessly. We truly appreciate your support see you again soon!
