I'm really saddened by this company
I'm really saddened by what I have experienced with this company. I believed in their product and was excited to participate. I signed up with a $500 deposit and had full intentions of attending the workshop in California, however a short time later, my dad suddenly died, and I couldn't make the trip. I postponed making any decisions until I had gotten through the grief, but this loss was so great, that I realized that my heart wouldn't be healed overnight. I talked to the customer service at Multifamily Mindset and asked if I could get a refund and possibly do this at a time when I was more emotionally settled. They gave me an email to send a refund request to and I was denied. They apologized for the loss of my dad but was unwilling to give me any kind of refund. This is a multibillion-dollar company and $500 will not break their bank. They weren’t even willing to accommodate a grieving woman and are willing to take her money without any kind of recompense. They didn't even offer a partial refund! One would think this company would have, at least, a modicum of compassion to make an exception to their contract, which by the way was never fully explained, they only brought it out when I asked for a refund. This saddens me because I really believed this company was an answer to a prayer for me and my family, but I can see that they are just as crooked as many other fly-by-night companies. I am going to continue my pursuit of a complete refund because the circumstance of my father's untimely death was beyond my control. I pray Tyler Devereux sees this message and responds appropriately.
Dear Kim, Please accept our deepest condolences for your loss. Our hearts go out to you during this difficult time. We will be reaching out to you directly to find a resolution, or you are welcome to contact us at [email protected] at your convenience. Thank you. —The Multifamily Mindset Team
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