Customer service is very helpful
Customer service is very helpful. I was able to find the right plan with their help.
About Power Wizard
Data updated- Website
- powerwizard.com
- Category
- Utilities
- Location
- United States · Houston
- Status
- Unclaimed
- Last 12 months
- 14 reviews
- Replies to negative
- 17% (2/12)
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Is Power Wizard legit?
Power Wizard (powerwizard.com) has a 4.1 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Utilities and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 17% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
UNAUTHORIZED CHARGE…
PowerWizard made an UNAUTHORIZED CHARGE to my bank when I refused to give them my new credit card information to renew subscription. I did not want to renew and told them that.
Communication
Communicated with choices to bring us the cheapest electricity rates when you could have just ignored this account because we were in a 3 year contract.
Reply from Power Wizard2023-11-28
Thank you for taking the time to share your experience with us. We appreciate your feedback and are thrilled to hear that our efforts to find you the cheapest electricity rates were successful!
Always looking for the best energy…
Always looking for the best energy option for their clients and factoring in all of the variables in their cost/benefit analysis. Tremendous peace of mind
Reply from Power Wizard2023-11-28
Thank you so much for your kind words and positive review! We're delighted to hear that you appreciate our commitment to finding the best energy options for our clients and our thorough cost/benefit analysis that considers all variables!
Scrapin' for every nickel
This is,no doubt, the most customer oriented of all the companies I have dealt with in my 76 years. And believe me I scrap and scratch for the best service in any and all business dealings. Keep up the good work!
Reply from Power Wizard2023-11-28
Your kind words about our customer orientation mean the world to us. Rest assured, we're committed to maintaining this level of service, and we appreciate your trust and loyalty over the years. Thank you for recognizing our efforts, and we look forward to serving you for many more years to come!
I have been very satisfied with Power Wizard until this last month.I have been very satisfied with Power…
I have been very satisfied with Power Wizard until this last month.
Reply from Power Wizard2023-11-28
Thank you for the raving review! We're happy your satisfied with Power Wizard!
Honest and great communication
Reply from Power Wizard2023-11-28
Thank you for your kind words! We strive to maintain honesty and open communication as core values in our service. Your feedback encourages us to continue delivering the best experience possible.
Great customer service
I am happy with the customer service and it is a comfort knowing they are watching the rates so I don't have to.
…don’t subscribe
The Erik charges that the customer service person said would be withdrawn from my account, actually went through. The $93.11 charge as well as the $8.66 charge went through yesterday. I also canceled my subscription yesterday. And I am awaiting another call today from your customer service people to see what y’all are gonna do about it. Not happy at all.
Great c/s
Great c/s, a few short power outages- billing concerns few
Reply from Power Wizard2023-09-14
Thanks for sharing your experience with Power Wizard, we're happy to hear you've enjoyed it this far!
Great company recommended .
Power Wizard is Great
I didn't have to do anything and I have a better cost than the previous year. Power Wizard does all the work.
Horrible customer service
Horrible customer service. I spent 2 hours on the phone, was hung up on 3 times, my electric bill is higher than it has ever been in my entire life (and I live alone). Something is very wrong with all this.
Horrible! Avoid!
This company is a complete waste of money and time. Avoid them! When I first joined, they found a lower rate than what I was paying, which was great. Then they changed my plan because they found a cheaper rate, but that’s when the problems started. First, they did not set up auto pay correctly and gave the new company the wrong contact information, so I didn’t learn that my bill wasn’t being paid until I was physically mailed a courtesy notice that the new provider would be disconnecting my service due to my delinquent account. Customer service did not care, and it took me multiple calls over the span of a week to get them to contact the provider. Powerwizard has your account information so you can’t call the electric company directly if you want to - they have to be on the call with you to provide the email address and password they set up for you. Once I got the payment error resolved I had to convince Powerwizard to take responsibility for the mistake and tell the energy company to remove the flags on my account as they had caused me to miss multiple payments, and I would forever be one late payment away from being disconnected. It took me another week to get that to happen because they didn’t feel like it was their fault, even though they sent in the wrong payment information - they were able to pay themselves just fine. I had to spend hours on the phone to resolve this, and if I got disconnected I was sent back to the beginning of the line to listen to people at a call center read the same script at me. This is also when I learned that they had locked me into a three year contract with this company. I asked them to continue researching better rates, which they assured me they would do. It has been a year, I’m still with that company, and I’m paying more than ever. There is a better rate on the energy company’s webpage, but I haven’t been switched. I’ve emailed PowerWizard to ask when they would research lower rates for me and haven’t heard back. Avoid them. It’s not worth paying $110 a year to do all the work yourself.
Don’t have to always worry about getting your best deal.
I have been happy with my electric bill. I just hope this will continue.
I'm very happy with how low my monthly…
I'm very happy with how low my monthly electricity bill continues to be.
Takes the task of finding the best rate
My person was AWESOME!!!
Great Customer Service
I did not get my payment setup on time. I got an email and called the number in the email for help. The lady that assisted me explained everything to me and got me all fixed up for not only the current payment due but future payments as well. That was one call I was glad I made. Thank you.
Hidden charges
Ok, you can have the $8 and change. Fact is, you can't have 2 electric power companies at the same time. When one company began, the other automatically ends. You can research and find that the end date was, March 8th even without my saying it but, ok if that's the way you want to go and if you keeping $8 if more important to you than the customer (me) on a disability salary! I'll share this on your reviews.