Priortax (priortax.com) has a 3.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 28% give 1 star; The business has replied to 40% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
M
Mike Johnson · 1 review ·
★★★★★
I paid what they asked for but couldn't…
I paid what they asked for but couldn't download my return . All they said is they are in the process of upgrading the system and it's been a week so far .
Reply from Priortax2020-04-03
As our company continues to adjust to the ever-changing corona-virus situation, we noticed that our online delivery system was delivering incomplete PDFs. Yes, this required our systems to be updated and since our entire processing system was overhauled with employees having to work from home and our servers having to be managed remotely, our ability to deliver returns was delayed. This has since been resolved and currently, we are getting returns to customers in a timely manner. We ask for patience and understanding during these tough times, feel free to leave a message on your account for assistance.
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Liz Dewberry · 1 review ·
★★★★★
Fraud.
I see that many of the negative reviews have varying excuses as to why their documents cannot be received or traced. Shady. I am disputing this charge with my bank as fraud as this company has not yet released my simple tax return to even download. I would not recommend this site to anyone doing their taxes. Save yourself the trouble.
Reply from Priortax2020-04-03
As our company continues to adjust to the ever-changing corona-virus situation, we noticed that our online delivery system was delivering incomplete PDFs. Yes, this required our systems to be updated and since our entire processing system was overhauled with employees having to work from home and our servers having to be managed remotely, our ability to deliver returns was delayed. This has since been resolved and currently, we are getting returns to customers in a timely manner. We ask for patience and understanding during these tough times, feel free to leave a message on your account for assistance.
t
t stew · 1 review ·
★★★★★
Very Slow to provide the return back
I entered my information with no trouble and was happy with the software but then 2 days later and I still don't have my past quarter return. They do not disclose there timing up front. I chose not to have a copy mailed and wanted to download and print it and they never uploaded it to for me to print. I am very disappointed and annoyed.
Reply from Priortax2020-04-03
As our company continues to adjust to the ever-changing corona-virus situation, we noticed that our online delivery system was delivering incomplete PDFs. Yes, this required our systems to be updated and since our entire processing system was overhauled with employees having to work from home and our servers having to be managed remotely, our ability to deliver returns was delayed. This has since been resolved and currently, we are getting returns to customers in a timely manner. We ask for patience and understanding during these tough times, feel free to leave a message on your account for assistance.
Y
Yasmin · 3 reviews ·
★★★★★
super easy to use!
J
James N · 1 review ·
★★★★★
Fraud! Stay Away!
Fraud STAY AWAY!!!!. do not use them. they are incompetent and on the verge of a lawsuit. The taxes I tried to file were not accepted because of the information that was missing from the returns they prompted for going through their service. it was entered and only shows on the return as x's. Stay away from this fraudulent site!
C
Candace Yearby · 2 reviews ·
★★★★★
I filed my tax return on 01/27
I filed my tax return on 01/27. I received a message indicating that due to a communication between Metabank and their representatives, I would not receive my return electronically and all funds would be returned to the IRS. This is gross incompetence. How could an organization who specializes in taxes make this mistake. To date, I have not received my tax return. I called the irs today and they are issuing a trace on my refund.
Reply from Priortax2020-03-05
Hello Candace,
We have reached out to customers who have been affected by this to resolve this situation. Due to our third-party bank not accepting direct deposit, your full tax refund; without tax preparation fees, will go directly to the IRS. Then, the IRS will proceed to send you a paper-check by mail. Once the IRS updates their Where's My Refund Tool, you will be able to see the date your refund check will be mailed by. If you have questions regarding how to do this, you may give us call.
C
CHARLES YOUNG · 1 review ·
★★★★★
FIRST TIME TO USE AND WAS SOME WHAT EASY
B
Brandi Barretto · 1 review ·
★★★★★
Very quick but need a little more…
Very quick but need a little more understanding between steps.
R
Ronald Jennings · 1 review ·
★★★★★
i hate this stuff
M
Midnight · 1 review ·
★★★★★
Been using prior tax for the last 3…
Been using prior tax for the last 3 years great service. There was a little issue with my return this year was supposed to be direct deposited but something happened have to wait for it in the mail now. But they informed me and made it free of charge for the mistakes great service
J
Jasm JWK · 1 review ·
★★★★★
Scammers!
Scammers! Stole money .
Reply from Priortax2020-04-03
We are dedicated to our customer's satisfaction and our website is operational. It is unfortunate that you had this experience.
R
Rosa Garcia · 7 reviews ·
★★★★★
I dont like the order they ask the…
I dont like the order they ask the questions but it fairly easy
b
bryan martin · 1 review ·
★★★★★
Seamless completion of prior year taxes
S
Soner Okten · 1 review ·
★★★★★
never again!!!!
never again!!!!! waste of time, waste of money :((((((((((
Reply from Priortax2020-04-03
We are dedicated to our customer's satisfaction and our website is operational. It is unfortunate that you had this experience.
b
brad roundy · 1 review ·
★★★★★
It took me a while to do all my prior…
It took me a while to do all my prior tax years and no problem logging on and off countless times .so im very satisfied
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Wallace Powell · 4 reviews ·
★★★★★
Ease of using the tax application
Ease of using the tax application. And timely processing of tax returns submitted to Priortax for review and authorization to print final return.
J
JoEllen Poindexter · 1 review ·
★★★★★
The program is easy to use and made me…
The program is easy to use and made me feel like I had more control over the outcome of my taxes. This was the only program I could find that would do older taxes, but it worked well and I would recommend it to others who weren't behind of their taxes as well.
G
Gautam Sharma · 1 review ·
★★★★★
Why the hell did I not think of this
Why the hell did I not think of this? Just effin awesome you guys!
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Harold shepard · 1 review ·
★★★★★
Gave me a crazy password I couldn't…
Gave me a crazy password I couldn't remember I couldn't contact them to get another password and never got my return
Reply from Priortax2019-10-24
Hello Harold,
We do not issue passwords for accounts. When you created your account you chose a username and password to log in. If you forgot your password, be sure to click the password link on our login screen and follow the instructions to update your password. If you are still having difficulties, our customer service team is available via phone, or live chat to answer any questions you might have.
We thank you for using Priortax.com for your tax return preparation needs.
E
Evelise Batiz-Figueroa · 1 review ·
★★★★★
Super easy to use
Super easy to use. Love how clear the descriptions are while filling in your information.
