Publishing.com (publishing.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Education & Training and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 67% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-08-10.
The support staff are great!! They work to get your question answered or issue resolved quickly.
Hi there Tresa :) Thank you for your kind words! We’re so glad to hear you’ve had a great experience with our support team. We’re excited to be part of your publishing journey. Regards, The Publishing.com Team
Paulette, from the support team, as well as the coaches and the twins, work with excellence, project genuine positivity, and are super competent, knowledgeable, and helpful. This is a top-notch company in every aspect. They are riding the waves of success and changing and evolving as the paths to financial freedom and opportunities present themselves. This is truly a win-win organization, offering the best guidance on how to become a successful publisher. It is WORK, however, and it takes time. But the team at Publishing Accelerator is with you every step of the way and genuinely cares about each detail of the process and their students’ understanding of it. I can understand it can be scary at first, committing to something new without the traditional protocols of access, including in-person and dedicated phone lines, and the possibility of all AI-generated content. The staff's efforts, as well as the coaches' weekly accessibility in live coaching calls and Q&A sessions, put me at ease. I’m grateful to be a part of this outstanding work. I’m loving every step. If you are a person seeking to become a successful publisher who is comfortable following the steps of a proven program and sticking to them, Publishing Accelerator is for you.
Hi Amy, Thank you so much for such a lovely review, We love just how much value you have found in the program, resources, access and staff and we are so excited to hear about your experience so far. Paulette is truly amazing, as well as our coaching and support teams. We cannot wait to see you do even more remarkable things with your publishing business. Regards The Publishing.com Team
I absolutely love this process! It’s easy and rewarding.
Hi Tracy, Thank you for sharing your experience! We’re thrilled to hear you’re loving the process and finding it both easy and rewarding, that’s exactly what we aim for. We’re excited to see what you Publish! Regards, The Publishing.com Team
I am definitely a slow-poke in making use of the resources, dipping in and out, and just now getting focused and steady with them, but the resources themselves are excellent, always updated, always in tune with the times. Highly recommend.
Regina :) Thank you for your thoughtful feedback! It’s perfectly okay to move at your own pace, what matters is that you’re getting focused and making progress. We’re so glad you’re finding the program valuable and up-to-date. Keep going! The Publishing.com Team
Your AI support doesn't leave me in an AI Support loop for weeks/months like some other companies, such as TikTok and Facebook. In other words, your customer/student support is reasonable, fair, and responsive.
Hi Angelus, Thank you for sharing your feedback! We’re so glad to hear that you’ve had a positive experience with our support team and that our chatbot and customer service have been helpful and responsive. That’s exactly what we aim for, making sure you feel supported every step of the way. We appreciate you being part of the Publishing.com community! Regards, The Publishing.com Team
After a slow start, the customer service team finally came through. I had problems with my manuscript uploading. There was a glitch detected but no one seemed to know what to do. After a few weeks the problem was solved and I was able to run my manuscript. Thanks to the Publishing team!
Hi Edwin, Thank you for taking the time to share your experience. We’re glad to hear the issue was ultimately resolved, and we appreciate your patience while our team worked through the glitch. We're excited to see your progress and what comes next for your publishing journey! All the best, The Publishing.com Team
Love the twins and how proactive they are with the "latest" strategies that are proving profitable with our self-publishing. Their passion and excitement are contagious as they empower us to believe that we CAN DO this stuff! The training modules, workshops, and Q and A calls with the coaches and twins are like no other! The Support Team fills in the gaps with any questions we have. The entire team is dedicated to helping us students learn the publishing process and achieve success! I am striving to new levels and learning new things I have never imagined before. And it's just the beginning!! Thank you, Publishing.com!!!
Hello Christy, Thank you so much for taking the time to share your thoughts and feedback with us! You absolutely CAN and the Twins, our coaches, and support team will be here with you every step of the way to support and guide you. It is just the beginning! Regards The Publishing.com Team
I absolutely love Publishing.com! One of the biggest advantages is the extensive online library they offer. It's incredibly convenient to have a comprehensive resource where you can always look things up and refresh your knowledge. The ability to attend live calls is another huge plus, providing valuable real-time insights and learning opportunities. And whenever I've had an issue, the support team has been consistently good and friendly, always ready to help. Highly recommend!
Hi Navin, Thank you so much for sharing your experience. We are glad to hear about how much you love our company as well as our program resources. Our team is honored to be able to keep supporting and working with you. Regards The Publishing.com Team
I could not have continued on the publication journey if it weren't for having coaches to talk to. Even after I finished the ACcelerator portion of this course, I still was able to get answers from support. help desk, and Q & A's .I have had alot of this informatin in another writing group but I didn't take the initiative to study it as often because it wasn't scheduled, as in this group. The meetings is at such and such a time and be there if you want your questions answer and want to learn more. The information that i have never gotten anywhere else was the tech talk on Fridays. That was the greatest blessing. I needed so much of what was taught there. I hope that isn't gong to be changed as I see a lot of the Q & A's are not staying the same. Please don't take those away I beg you. Brian and the gal who currently is with him n that Q & A are stupendously knowledgeable. None of the Q & A's have been a waste of time that's for sure I always learn something. Thanks so much for asking. Right now I'm waiting to hear from Amazon as it's almost impossible to talk to someone but I've submitted a question for tomorrow's tech talk so I at least know I'm going to learn something.
Hi Marlene, Thank you for such wonderful feedback :) We are so glad to hear and read about all of the value you are getting, and getting your book published...such a huge win! As a company, we love when students hit such important milestones and we are remarkably proud of your progress. Its so exciting to hear about the value you derive from the Q and A calls and we will continue to ensure that these are valuable and packed with high quality information. We look forward to working more with you. Regards The Publishing.com Team
I always receive Excellent Customer service from AIA, with outstanding coaches, staff, and administrative management. It is part of my family! Salute! Angela
Hi Angie, We are honoured to get this feedback from you! Thank you for sharing :) Regards The Publishing.com Team
I attended my first live call with the twins last week and let me tell you, it got me sooo excited! They stay on top of what's new out there for their students, like utilizing TikTok to increase sales of published books! I absolutely can't wait to publish my first book! They literally have a live workshop on each process so you're supported every step of the way! I had originally pursued my publishing journey in June 2024 but due to a major life event, I was unable to get started. They worked with me and even extended my investment in their Accelerator program for an additional 6 months!
Hi Meena, We appreciate you taking the time to share your experience with the program. We love how excited you are, and are glad to see that you are on track to get published with course. Way to go and congrats on your extension! Excited to keep working with you. Regards The Publishing.com Team
Dan was fantastic. His help was just what I needed to keep things moving.
Hi Steve, Thank you for sharing a bit about your experience with Dan! Excited to work further with you and help you keep going! Regards The Publishing.Com Team
This company has pulled together a ton of useful information into straightforward lesson plans supported by coaches who answer every question in a lively and committed community of student and experienced self-publishers. I am in the middle of the program and feel confident that I will succeed in my self-publishing journey--Thank you!
Hi there, Thank you for taking the time to share your feedback about our program, coaches and community. Great work going this far in the program, we are excited for you and look forward to hearing your success story soon! Keep going! Regards The Publishing.com Team
The real deal. Could not imagine the level of expertise offered along with the personalized coaching and support. This is a hands-on, checking-in, "we won't let you fall behind" kind of approach, which is very reassuring. And things keep getting better--daily. They continue to update, and nothing is stagnant. Even early modules get a refresh as new ideas unfold. A great community to be a part of.
Hi Rho, Thank you for sharing your feedback. We're so glad you to hear about your experience with our coaching, support and community. Lets keep going! Regards The Publishing.com Team
I am privileged to give my review. Publishing.com is where one cannot fail IF one follows their programme to the later. You have to help yourself to fail.
Hi Eugene, Thank you for taking the time to share your review. We are glad to hear this! Our team relentlessly works to help students grow and we are happy that you see the value, and effort. If you follow through, you will see results! Regards The Publishing.com Team
I still remember attending an online webinar hosted by The Twins, where someone commented, “The Twins are the only people I trust on the Internet.” That really stuck with me. I’ve always appreciated The Twins, Charlette, and the team for their genuine effort in helping people achieve their publishing goals while building a respected company. That’s why I felt quite disappointed with the recent experience regarding access to the TikTok Playbook. I understand that follow-up emails can sometimes be pushed to the bottom of the queue. However, as the publishing business continues to grow and attract more attention, it might be helpful to implement an automated system that acknowledges inquiries—perhaps with a brief summary of the issue, an estimated response time, or suggestions for alternative support options if the matter is time-sensitive. Also, once someone registers and pays for a course, customer service could really shine by using automation to 'immediately' guide the user through the next steps. For example, it could show what bonuses are included with the purchase, how to access course materials, what to expect moving forward, how to submit questions or concerns, and—most importantly—congratulate them on stepping into a practical, supportive training journey that is genuinely designed to lead toward success. I do want to acknowledge that most of the service representatives at AIA Publishing are still worthy of praise. Their professionalism, care, and empathy—putting themselves in the sender’s shoes—along with their strong work ethic and experience, truly reflect the company’s core values and commitment to excellence. They also deserve more working hours and better compensation for the valuable support they provide to help the business grow. We’re in the age of AI—where a manuscript service can produce 30,000 words in just a few hours—so I believe customer support can also evolve to reflect the high standard that AIA Publishing represents as a leading brand in self-publishing. Just my one-cent thought.
Hi Isabella, Thank you so much for sharing your feedback and concern. Our team is fully committed to delivering instant access and in cases where they may have been a glitch or a delay, we have an active support team on hand to help you rectify the issue. I do see that your issue has been resolved. For any others questions, please reach out to us at [email protected] and we will be ready to connect. As always, we look forward to helping you in your journey and appreciate your kind words for our team. Regards The Publishing.com Team
The Mikkelsen twins' entrepreneurial spirit is engaging and supportive. They research all the latest and up and coming tools and apps and techniques available to enable us to market and sell books in an ever-changing world. They continue to update course materials on a regular basis and offer great customer support if I have a question on tech issues, or course materials. I highly recommend!
Hi Wilma, Thank you so much for taking the time to share your feedback :) Its great to hear that you feel supported and have found the content engaging. The twins do update the program content regularly to ensure that students are getting the latest and most effective training and I am glad you noticed. We look forward to working more with you. Regards The Publishing.com Team
I’ve felt a quiet nudge for decades telling me I should write a book. I always brushed it off, thinking I could never do it, and who would read it anyway? Well, I’m incredibly proud to share that at the age of 69, I did it, and my book is now live on Amazon—and people are buying it! The Twins and the incredible content and support team made it possible. Follow the steps, trust the process, do the work, and ask for help. I’m so deeply grateful for the guidance, encouragement, and community I’ve received from this amazing team. Thank you!!
Hi Susan, That's amazing! Congratulations on writing and Publishing your book! and also getting sales on it! We love to hear success stories like this and this is a testament to your hard work and follow-through. Great work! We are so glad to hear about how the content, the Twins and our support team has helped you in this journey and we look forward to seeing all the amazing things you will do. Thank you for sharing your experience and feedback. Regards The Publishing.com Team
I can't begin to explain the knowledge I have gained and the opportunities that have become available to me since I started with Publishing.com! The Mikkelsen twins have breathed their success into every portion of this company, and they don't miss a beat when a new opportunity comes along! It's passed on to us as teamembers, and their successes become ours! TikTok, here we come!
Hi Anita, Thank you for taking the time to share your experience. So incredible to hear about the opportunities and progress you have made in your time with us. The Twins love sharing the latest publishing strategies with our student community and we are excited to see all the successes that come with it. TikTok here we come! The Publishing.com Team
My experience has been so positive. It took me so long to catch on to publishing and the different programs to use etc., but my coach, Marco, and all the support team have been so PATIENT and SWEET!!! I love you all!! God bless you with joy and unbelievable peace!!!
Hi Aida, Thank you for taking the time to share your feedback. It is so great to hear about your experience with Marco and our Support Team. We look forward to seeing you do incredible things! Regards The Publishing.com Team
102 reviews matching