Radilum (radilum.com) has a 2.1 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 68% of reviews are 1 star, a relatively high share; The business has replied to 91% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
H
Hugh · 1 review · Experienced 2025-03-27 ·
★★★★★
Poor experience buying swag lamp
Bought a swag lamp from them, took 3 months to arrive with no communication. Once received quality was awful with ceramic being unbalanced so that the lamp thus hung at an angle. Also the lamp was an led diode and not a normal light bulb.
Reply from Radilum2025-05-14
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. Could you please provide us with your order number so we can look into this right away? We understand how frustrating it must have been to wait so long without communication, and we’re equally concerned about the quality issues you described. We are committed to resolving this for you and will work with you every step of the way to make things right.
D
Daryl · 1 review · Experienced 2025-04-23 ·
★★★★★
Avoid Radilum
Bought 2 fans from Radilum and waited 2 months with no updates for them to arrive. Fans are by far the cheapest build I have seen in 20+ years working in construction - light spectrum CANNOT be selected, power has to cycled several times to the unit for desired light spectrum to be used. Absolutely no structural integrity to the units. Website says there is a 30 day return window, turns out there is a restocking fee that is nearly the same price as purchasing the unit. I would highly recommend not purchasing anything from Radilum.
Reply from Radilum2025-05-08
Hi Daryl,
Thank you for your feedback. We’ve reviewed your order and would like to clarify a few details and offer a potential solution.
The fan light you purchased features a tri-color LED, which is designed to cycle through three color temperatures (warm, neutral, cool) by turning the power switch on and off. This is a common design used in many modern fixtures. However, we understand this may not have been the functionality you were expecting. If you prefer a fixed warm light, we’d be happy to send you a single-color LED module that you can easily swap in—at no extra cost. This should fully resolve the issue.
As for product quality, we want to reassure you that all of our items, including the fan you received, are ETL certified and meet U.S. safety and quality standards. That said, we understand that preferences vary, and we regret that this product didn’t meet your expectations.
Regarding the return policy, we do accept returns within 30 days. The restocking fee is in place to cover logistics and inspection costs, but we’re happy to review your case further if you believe an exception is warranted.
We appreciate your input and are here to assist you if you'd like to proceed with the replacement LED or explore another resolution.
Best regards,
Martin
The Radilum Team
A
Anonymous · 1 review · Experienced 2025-04-10 ·
★★★★★
Buyer beware
The company asked me to revise my review so here is the latest. After 2 months of fighting and reports to the FTC, they gave me a full refund and sent me a Maryland based return address. I asked what happened to the Chinese return address and they have not replied so it is unclear if other customers will be expected to pay $700 to pay a return. My product review is still being suppressed on their website and they have not answered my inquiries about if or when it will be posted. These are both still FTC violations.
Additional update: Two complaints have been filed with the FTC for deceptive business practices and review suppression.
Updating to address the company's reply. They never shipped a replacement and I also never agreed to the partial refund. We are still negotiating as of this post on 4/14/25.
Buyer beware. Received a damaged lamp. Customer service is refusing a full refund unless I spent $700 to ship the lamp back to China (the lamps cost $310). The Chinese return location was not public information at the time of purchase. They only disclosed the return location after weeks of emails back and forth. After 2 months of negotiation, I accepted a partial refund and attempted to finish negotiations through the Better Business Bureau. Radilum refused through BBB. They're now withholding my negative review on their website. Completely unethical and disgraceful business.
Reply from Radilum2025-04-15
Hi Anonymous,
This is Martin, Director of the Radilum Support Team.
I want to personally address your recent order. We have processed a full refund, which should be reflected in your account within 3–5 business days. If you've already received the product and wish to return it, please send it to our U.S. warehouse at:
Name: Xiao Dong
Address: 1520 Caton Center Dr. Suite L-M, Baltimore, MD 21227, USA
Tel: 240-718-8888
However, since the refund has been issued, you're welcome to keep or dispose of the lamp at your discretion. We want to emphasize that there is no issue with the product itself; our primary goal is to resolve your concern promptly and ensure your satisfaction.
If you have any further questions or need assistance, please don't hesitate to reach out.
Sincerely,
Martin
Director, Radilum Customer Service Team
Beware that this company shows tons of fake 5 star reviews. They delete negative comments from Instagram, and will not help you if you have an issue. First, I wanted to cancel my order and they would not let me. Then once my product arrived I wanted to return immediately. I opened the box but did not assemble it once I saw the material the lamp was made out of. The equivalent of a plastic tarp.
Instead of agreeing like their website states, their customer service rep “nicole” continued to try to convince me not to return it. First, she said you can keep it and we’ll refund $20. Then she went up to $80, and said “try to sell it locally”. lol WTF??? I paid $225 for this lamp. Their website states 30 day return policy.
What kind of company doesn’t even want their product back? One that knows it’s made of cheap materials and costs more for them to accept the return than to pay me $80.
If you are trying to buy something nice for your home, shop elsewhere. Do not use this cheap company from China that is upcharging for garbage materials.
This company is fraudulent and does not care one bit about their customers.
Reply from Radilum2025-04-14
We understand your frustration and want to clarify our return process. We did provide you with the return address as soon as we discussed your request, but we haven’t received the returned package yet. As per our policy, we will gladly refund the full amount once the package is returned to us.
While we do our best to process cancellations before shipping, once a package is in transit, we cannot cancel it immediately. We’ve made sure to communicate all necessary details to facilitate your return. We stand by our commitment to customer satisfaction and are ready to assist you with your return as soon as we receive the item back.
We apologize for any confusion and assure you that we’re here to support you in completing this process.
This light fixture is great! Shipping was fast, and the price was very reasonable. It fits perfectly with our farmhouse decor. Installation was easy - I helped my husband, and we had it up in about 15 minutes. It's sturdy but not too heavy, and the adjustable chain makes it easy to customize the length.
Reply from Radilum2025-04-15
Thank you for sharing your experience! We’re thrilled to hear that the light fixture fits perfectly with your farmhouse decor and that the installation process was quick and easy. We’re also glad that you find it sturdy and customizable to your space.
Your feedback means a lot to us, and we’re happy to know you’re enjoying your new light fixture! If you ever need assistance or have more questions, feel free to reach out.
These bedside lamps are perfect for my bedroom decor. The light is great for reading or relaxing, and the old-school pull chain adds a nice touch. Assembly was good for the price. Would've been even better with charging ports.
Reply from Radilum2025-04-15
Thank you so much for your thoughtful review! We’re delighted to hear that the bedside lamps are a great fit for your bedroom decor and that the pull chain feature adds a nice touch. It’s great to know that the light is perfect for both reading and relaxing.
We also appreciate your suggestion about adding charging ports. We’re always looking to improve our products, and your feedback helps us in that process.
L
Lee · 1 review · Experienced 2025-01-31 ·
★★★★★
Definitely not legit in my book as the…
Definitely not legit in my book as the light I bought was way bigger than expected. When requesting a refund, they insisted that I use the light for a different area of my house if it doesn’t work. Alternately, their solution was to refund me a fraction of the purchase price as the light was expensive to ship because their “factory operates outside of China.” I think if they said these were the terms when I purchased the item and they were upfront about it, what can I do or perhaps I would’ve reconsidered the purchase altogether. The site is professional looking, but the rest is a bit questionable per my experience. I’d say shop at your own risk. ⚠️
Reply from Radilum2025-03-10
We understand that receiving a product that doesn’t meet your expectations can be frustrating. Our refund and exchange policies are designed to provide fair solutions while balancing shipping costs and logistics. Since product dimensions are clearly listed on our website, we encourage customers to review the details before purchasing. However, we always strive to assist in finding the best resolution and appreciate your feedback as we continue to improve our service.
We've received tons of compliments on this light. We use it every day, every day, and it's working great!
Reply from Radilum2025-03-10
Hi Shirley Rogers,
Thank you for your kind words! We're thrilled to hear that your light has been such a great addition to your space and that you’re receiving so many compliments on it. It’s wonderful to know it’s performing well with daily use. We truly appreciate your support and hope you continue to enjoy it for years to come!
Best regards,
Nicole
The Radilum Team
Note before you purchase from here they are shipping from China, even though it is not obvious at all --products purchased arrive incomplete and replacement takes forever. I paid over $400 for expedited shipping only to receive a lamp literally missing a critical part that we were unable to replace despite efforts here and they STILL have not replaced it.
Reply from Radilum2025-02-26
Hi Katherine Welch,
Thank you for reaching out. We have reviewed your order, and we can confirm that the package was successfully signed for upon delivery.
We understand your frustration, and we want to ensure that your experience is resolved to your satisfaction. We have already sent the missing accessories, and you should receive them shortly.
If possible, we would appreciate it if you could modify your feedback to reflect the steps we’ve taken to address the issue. Please don’t hesitate to reach out if you need any further assistance.
Best regards,
Nicole
The Radilum Team
N
NYB · 1 review · Experienced 2025-02-12 ·
★★★★★
More than 9 weeks since placing the…
More than 9 weeks since placing the order. Yesterday was the first order update I got and was to tell me that the order label has been voided. It said to call UPS, so I called UPS who told me that the shipper Radilum were the ones who voided the label. I tried calling and emailing Radilum and haven't gotten any response.
Reply from Radilum2025-02-26
Hi NYB,
Thank you for reaching out, and I’m very sorry to hear about the delay and confusion surrounding your order. Can you please share your order number with us? We’ll evaluate the situation promptly and get back to you with an update. Rest assured, we’re committed to resolving this for you as quickly as possible.
If you have any other details to add, please feel free to share them.
Best regards,
Nicole
The Radilum Team
J
John Heard · 1 review · Experienced 2025-01-22 ·
★★★★★
SCAM!!
SCAM!!! Company is NOT based in USA, but based in China! Our order was supposed to arrive in 4-6 weeks, but took 8 weeks as it was stuck in Customs. Customer service is based in Asia who are non-responsive. If you don't like the product they will negotiate a return to the mainland in China at your expense!!!
Reply from Radilum2025-02-12
We are a global company with operations in the United States, Singapore, Hong Kong, and China. We understand that customs inspections can sometimes lead to delays, and we apologize for the inconvenience this caused. We strive to ensure that our customers receive their products in a timely manner, but international shipping can sometimes be subject to unpredictable circumstances. If you would like to initiate a return or need assistance with your order, please reach out to our support team. We're here to help and will work with you to resolve the issue.
V
Vlad Laypa · 2 reviews · Experienced 2024-11-21 ·
★★★★★
Everything is great besides the part…
Everything is great besides the part where we receive the product. It's been over 8 weeks since the order was placed, and no chandelier is in sight. Order RD2974.
Reply from Radilum2025-02-12
I checked the shipping track of your order.
Your package will be scanned and shipped to the destination by FedEx within 1-2 days.
This package encountered customs inspection in the United States.
Customs inspection is an irresistible factor, which is the main reason for the delay of package transportation.
Chandelier arrived damaged and Radilum refused to stand by what is stated on their website. My light arrived damaged (chipped and missing paint, scratches and dings) and I was told this was normal. They refused to honor what was clearly stated on their website and instead offered little assistance. The lights sold are of poor quality and are knock offs of the designer lights.
Reply from Radilum2025-02-12
Hi Stephanie Hunter,
Thank you for sharing your concerns, and we sincerely apologize for the experience you've described. We take feedback like yours seriously, as it helps us improve. We truly regret that your chandelier arrived in less than perfect condition, and we want to make things right. Please send us some photos of the damage, and we'll investigate further to determine the best course of action. We aim to provide top-quality products and customer service, and we are committed to resolving your issue in a manner that meets your expectations.
Thank you for your patience, and we look forward to assisting you.
Best regards,
Nicole
The Radilum Team
K
Kim Schaffner · 1 review · Experienced 2024-10-29 ·
★★★★★
I would give this company 0 stars if…
I would give this company 0 stars if possible. We ordered a fixture which took over 2 months to arrive. It finally came and half of the lights didn't work. They said they would replace it and that would take another month. Then they sent an email saying they would send a part with instructions and we could install it. Seriously? This is a scam of a company. No customer service and no way to call anyone. There is a phone number but no one will ever answer or return a call. Yesterday they sent another email. We understand your light isn't working can you send photos? Been there done that. Just a terrible cycle of dishonest and corrupt business practices. Please please please save your money. Do not buy anything from this company. It gets better. They never sent a replacement fixture just some lights that we were supposed to install ourselves. Do I look like your repairman. OH but guess what. the strips of lights they sent don't fit anyways. THIS COMPANY IS A SCAM
So the story gets better. I now have been told by the man helping with the installation that the fixture has nothing protecting the balist. That means that it is a total fire hazard and that if the balist touches the metal that's what would happen. The electrical component (balist) was only covered with some old rotted masking tape. This is such an inferior and dangerous product sold by the biggest scam artist company. So Nicole from Radilum reached out about my review but as soon as I disclosed the situation she has disappeared again. PLEASE spare yourself and never do business with this scam company.
Today they responded with another solution. I should hire an electrician to repair the broken light they sent me. OR I can sent them another $100 to cover shipping for a replacement. Seriously? I am so not joking. It can't possibly get worse.
Reply from Radilum2024-12-06
I'm truly sorry to hear about your experience and the frustration it has caused you. This is certainly not the level of service we strive to provide. To help resolve this issue as quickly as possible, could you please provide your order number and any relevant details? You can reach us directly at [email protected] and we'll prioritize addressing your concerns. Thank you for bringing this to our attention, and we hope to make things right for you.
I'm in love with this lamp! It's just the right size and looks so classy in my living room. Putting it together was a breeze, and it adds such a cozy vibe.
We are in love with these lamps. The alabaster is gorgeous. It adds a lovely touch to our space.
Reply from Radilum2024-10-12
Hi Peggy,
Thank you for taking the time to share your feedback! We're delighted to hear that you’re in love with your new lamps and that the alabaster design adds a gorgeous touch to your space. We always strive to offer products that not only light up a room but also enhance its beauty, and it sounds like we’ve hit the mark!
If you ever have any questions or need assistance, please don't hesitate to reach out. We’re always here for you.
Thanks again for choosing us!
Best regards,
Nicole
J
Jonna Mogab · 1 review · Experienced 2024-08-17 ·
★★★★★
Wondering if this company is a scam
I ordered a chandelier on August 19, got a message from UPS that they received a shipping label on September 10 and yet no chandelier. I tried to reach the company. They do not take calls. Left a message. Sent an email and got no responses so far. Seems like a number of people have had these same issues and wondering if the positive reviews are fake - is this company for real?
10/14/24 The package did finally arrive and I guess the wait was worth it since this company was much less expensive. They need to communicate better.
Reply from Radilum2024-10-02
Hi Jonna Mogab,
Thank you for reaching out and for your patience regarding your chandelier order. I understand how frustrating it can be to experience delays in shipping and communication.
I have looked into your order, and according to the latest updates from UPS, your package is currently in transit and should arrive within the next two days. Here’s the latest tracking information:
Current Status: In transit
Last Known Location: Naples, FL
Estimated Delivery: Within 2 days
We sincerely apologize for any inconvenience you’ve faced while trying to get in touch with us. Please know that we are a legitimate company dedicated to providing quality products and customer service. Your feedback is invaluable, and we take all concerns seriously.
If you have any further questions or need additional assistance, feel free to reply to this email or reach out again. We're here to help!
Thank you for your understanding and support.
Best regards,
Nicole
Customer Service Team
Radilum
These lamps are perfect! They look exactly like the pictures and look amazing on my nightstands. The two light sources are perfect, and having a phone charger built-in is super convenient.
Reply from Radilum2024-10-12
Hi Brandie,
Thank you for taking the time to share your experience with us! We're thrilled to hear that the lamps are perfect for your nightstands and that they look just like the pictures. It's great to know you’re enjoying the two light sources and the convenience of the built-in phone charger!
If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Thanks again for choosing us, and we hope you enjoy your lamps for many nights to come!
Best regards,
Nicole
I had to write a poor review on here to get a refund. They repeatedly told me they were shipping my order “this week” for it to never ship. Thankfully, I did get a refund.
Reply from Radilum2024-09-26
Hi Maggie Bechtel,
Thank you for reaching out and sharing your concerns. I sincerely apologize for the delays you’ve experienced with your chandelier order. We pride ourselves on delivering high-quality, customized products, and I understand how frustrating it can be when timelines are not met.
We are currently facing some production challenges, which has led to the delays in shipping. I appreciate your patience as we work to fulfill your order.
To ensure you feel secure in your shopping experience with us, we have processed your refund as requested. If you ever decide to give us another chance in the future, please don’t hesitate to reach out directly, and I will personally assist you with your order.
Thank you for your understanding.
Best regards,
Jim
Customer Service Team
Radilum.com
M
Mary Ambrogio · 1 review · Experienced 2024-09-10 ·
★★★★★
SCAM
SCAM! SCAM! SCAM! Paid in full, multiple attempts to learn of status of the order. They created a shipping label with UPS but UPS never received the package. This went on for weeks with my order never being received. When you call their customer service line, you can only leave a voicemail. No one calls back. If you email, you get a response several days later with more bogus lies. DO NOT BUY FROM THIS COMPANY!!!!!!!!!
Reply from Radilum2024-09-11
Hi Mary Ambrogio,
Thank you for taking the time to share your concerns. I’m truly sorry to hear about the challenges you’ve faced with your order and the communication issues. We strive to provide the best service possible, and I regret that we fell short in this instance.
Upon reviewing your order, I see that the package was successfully delivered, and I apologize if there was any confusion regarding the shipping process. I understand how frustrating it can be when expectations are not met.
If there are still issues with your order or if you have not received the package, please reach out to me directly at [email protected]. I am here to help resolve any outstanding concerns you may have.
Your feedback is important to us, and we would appreciate the opportunity to improve your experience. If you feel we have addressed your concerns satisfactorily, we kindly ask if you could reconsider your feedback.
Thank you for your understanding, and I look forward to assisting you further.
Best regards,
Jim
Customer Service Team
Radilum.com
