Ride or Die Equestrian Shop (rideordieshop.com) has a 4.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; 55 of them were added in the last 12 months. Last updated 2026-08-10.
We had a great experience ordering the Kentucky Horsewear Kentucky Cross Tie Rubber Balls from Ride or Die Equestrian Shop — a fantastic addition to our barn! The ordering process was simple and straightforward, delivery to our freight forwarder was within a sensible timeframe, and we received the items in hand quicker than anticipated, which was a pleasant surprise.
Quality products, smooth process, and reliable service. We will definitely be placing another order with Ride or Die Equestrian Shop again.
I ordered a saddle pad and fly bonnet for my daughter. Susanne was very responsive to my email on the status of my order. She included a lovely note in the orders along with mints for the horse and a lollipop for us. I highly recommend Ride or Die Equestrian.
J
Jane · 1 review · Verified · Experienced 2026-02-02 ·
★★★★★
My Favorite On-line Equestrian Shop
Everything about Ride or Die is top notch. Susanne is knowledgeable about all the products and all the products are quality.
The customer service is the best!
I love shopping with Susanne with Ride or Die Equestrian Shop. She offers such wonderful items for me, my horse, and even my non-horsey family and friends. I'm often asked where I bought such unique stuff, and I happily explain that it's at Ride or Die. I especially love the wonderful, cozy sweaters I got recently, so warm and cozy. I love that she gives everything a 'trial run' before offering it to us on her Live Shows, so she can speak in the first person about the fit. Ride or Die is the best!!
Joan D. Winter,DVM · 7 reviews · Verified · Experienced 2026-02-02 ·
★★★★★
I received my coat within 1 week of…
I received my coat within 1 week of ordering! It is exactly what I ordered---a jacket that traps my body heat with sweater like sleeves. Very comfortable and true to size!!
The customer service here is truly top-notch. I made a mistake during my order, and they reached out quickly with an excellent solution and clear communication every step of the way. The virtual helmet fitting was incredibly helpful and made me feel confident I was choosing the right fit, and Susanne is both extremely knowledgeable and genuinely kind. It’s clear this shop truly cares about riders and their safety, not just making a sale. I will absolutely be a return customer and highly recommend them to anyone!
Don't order something that is not in stock on a deadline. The "will arrive with plenty of time to arrive before Christmas" didn't happen. Finally arrived two weeks after Christmas.
Reply from Ride or Die Equestrian Shop2026-01-16
Hello Amy,
We understand the frustration felt by the handful of customers that were subject to an unanticipated and unprecedented delay due to delays at US Customs and Border Patrol. We reached out to you and all affected pre-order list customers with several update emails explaining that our last box of limited edition Complete Brush Collection inventory was pulled and delayed by US Customs for 11 business days - including heretofore non existent additional Federal holidays that were signed into place by last minute presidential executive order that effectively shut down US Customs processing for an additional 4 days.
We have been importing items without issue (including the first 100 boxes for customers on this list) for years - and this last box arrived in a timely fashion on Dec 11th as well. As soon as US Customs took possession of the inventory for inspection, we informed you all. We continued to update. And finally, when US Customs finally released these items 11 business days later, they were sent immediately.
We truly wish we could anticipate or control the actions of the US Government these days. It is of course not our plan to let our customers down. Enjoy your limited edition kit!
I bought a pre order item. I’m happy with the updates I received on the status of my item. Shipping was fast and reasonable.
m
mary ann collins · 13 reviews · Verified · Experienced 2026-01-02 ·
★★★★★
Website was easy to use
Website was easy to use. Received my order in a timely matter. Even though I am returning my order It was hassle free! Would order from this store again. Highly recommend.
R
Richard Bell · 2 reviews · Verified · Experienced 2025-12-31 ·
★★★★★
Thanks, great product
Thanks, you came through with my delivery about a week after Christmas. My only issue is your “guarantee” of delivery by Christmas was quickly dismissed due to delays in customs. I could go on and on about my industry where late shipments can idle thousands of assembly plant workers, hence measures are taken to assure they don’t happen. You might think Christmas is not that important, but in fact it is quite important to many people. Make a guarantee, plan for problems, deliver on your guarantee.
Reply from Ride or Die Equestrian Shop2026-01-08
Hello Richard, Happy New Year. We understand the frustration that US Customs delays caused in the timely delivery of the Hairy Pony Brush Collection, and especially at Christmas. This is not lost on us. These were unanticipated, and randomly created by the US government. We have imported these limited edition items for years without issue. However importing circumstances have changed significantly (and change often) in the last few months.
As we have explained to you over several emails throughout this process, this was a limited edition pre-order item that was shipped in an orderly and timely fashion from Hairy Pony in Australia to us here in the US. Two boxes of inventory containing the last 9 collections were pulled by US Customs for additional inspection and held for a total of 9 business days beyond what is typical or our control. Once cargo enters CBP unit of the US government, no private business has any control over the timing or the outcome. We also had a president signing executive orders that closed US Customs for a total of 4 extra federal "holidays" with the stroke of a pen, as well as mounting staffing shortages at Customs and Border Patrol. None of these circumstances were foreeable or predictable.
Given that these were limited edition, numbered kits, globally pre sold (and sold out), it was impossible for us or for Hairy Pony to just "create" more or get them to us/you any faster. We did offer refunds as well as ample, proactive communication as circumstances arose - and you chose to have the collection shipped as soon as it arrived. We shipped it out within 10 minutes of the boxes arriving from customs.
We take our service expectations very seriously. We also hope that our customers can understand that we do not control the US Government (boy would we change a few things if we could).
All the best - Susanne Dawursk, Founder Ride or Die Equestrian Shop.
Sarah T. · 17 reviews · Verified · Experienced 2025-04-04 ·
★★★★★
Best place for everything equine!
One of my favorite tack shops! Suzanne the owner is super lovely and her entire team works to bring their customers the very best of everything equestrian. Fast shipping, great communication and customer service. I highly recommend!
