RingBritain.com (ringbritain.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 82% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
C
Catherine R · 2 reviews · Experienced 2025-02-08 ·
★★★★★
Misleading and expensive…
I used to use this service to call the UK from Spain with no problem in the past but recently I started using it again and found the local access number had changed. I saw that I could access from Spain via a toll-free number using my voice credit and the website said that my phone provider wouldn't charge me for it, I would only be charged a surcharge on my credit. This is not true I have just received my mobile phone bill and seen it charged me international rates for these calls and they have cost me an extra 50 euros on top of the voice credit I bought. I can't find any way to contact Ring Britain on the website to complain. I will have to find another service to use that is honest about their charges. This one was an expensive mistake.
Reply from RingBritain.com2025-03-21
Hi, Catherine,
Thank you for reaching out and we are sorry for any disconfort caused when using our service. You can contact our Support Team via email ([email protected]) and they can investigate what happened.
Keep in touch!
Great service good value for money , i can talk to my loved ones in UK from Canada for cents on the dollar
C
Caroline Moore · 2 reviews · Experienced 2025-01-12 ·
★★★★★
poor sound quality
When I call my mother on Sunday mornings I often hear an echo of my voice on the line, although my mother does not appear to hear it because she hasn't commented.
Reply from RingBritain.com2025-01-13
Hi, Caroline,
Thank you for getting in touch. We're working hard to improve the stability of our service. If you ever encounter similar issues, please contact our Support Team right when they happen, so that our agents can place tests and further investigate.
Keep in touch!
Your RingBritain Team
Had a problem with billing/refill, resolved in minutes! Thank you!,,,
M
Mark B · 1 review · Verified · Experienced 2024-12-30 ·
★★★★★
Dropped 3 times and had to reconnect
Reply from RingBritain.com2025-01-03
Hi, Mark,
We understand your frustration with the connection issues. We're working hard to improve the stability of our service. If you ever encounter similar issues, please contact our Support Team right when they happen, so that our agents can place tests and further investigate.
Keep in touch!
Your RingBritain Team
Not always consistent reception, that maybe a wi fi issue.
Was cut off halfway through a call Fri Australia to England for a birthday due to credit running out. Frustrating to then have to organise credit again
Reply from RingBritain.com2024-12-27
Hello,
Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks:
-Make sure you benefit from a strong Internet connection.
-Make sure you have the latest app version installed on your device.
-Make sure you do not have any VoIP restrictions from your Internet provider.
-Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call.
As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app.
You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://ringbritain.com/access_numbers.
Your RingBritain team
b
be · 1 review · Verified · Experienced 2024-12-15 ·
★★★★★
not good connection
it is very useful but i find it often does not work for the land lines i am trying to call and this distresses me
Reply from RingBritain.com2024-12-24
Hello,
Thank you for reaching out! Sometimes problems actually occur due to a weak telecommunication network the person has in the destination country you are trying to reach when calling landline numbers, especially during peak hours.
If you encounter more issues, please contact our Support team right when they happen, so they can place some tests and further investigate.
Keep in touch!
Your RingBritain team
Their system has changed long id code short time to make call very unfriendly
Reply from RingBritain.com2024-10-24
Hi Peter,
Thank you for reaching out! Please check your inbox, one of our Support agents has sent you an email related to the issue you may have encountered, if this is about your PIN number.
Keep in touch!
RingBritain.com
When I used this service in the US to have a UK number, it was great. I just moved to the UK and needed a US number. Unfortunately, I haven't had luck getting it up and running. I can't seem to find a US unlimited plan like I had for the UK, the UK plan auto renewed so I have a service I can't use, and after purchasing minutes and a US number, nobody has been successful in teaching me in the UK. I've reached out to customer service, but they haven't been very helpful, merely stating what's already on the website.
Edit: though I wasn't able to use the service while living in the UK, customer service was willing to cancel the charges I made trying to get it set up.
Be aware, virtual numbers can only be forwarded to UK landlines, not mobile phones.
