RL Food Testing Laboratory, Inc.

Okay

They actually finished the label, It was a misunderstanding on my part.

The staff was very efficient

The staff was very efficient. The process was well explained and executed with proficiency.

I used RL for my frosting

I used RL for my frosting, and the staff was amazingly helpful from start to finish! They answered all the questions I had, and made the shipping process easy! I truly recommend RL, especially if your if you have a small cottage food business and need frosting tested to test for Ph and aw levels.

One stop shop

I am so happy with the all that you did, I’m very old school and Not computer savvy and your staff ( Alison) walked me through it & Im very satisfied on how efficient you all are. Thank you and I will be referring you to my colleagues

Highly responsive

Great communication, stayed on top of things throughout the project. Will come back for more lab tests & COAs in the future.

RL Food Labs has Very helpful And…

RL Food Labs has Very helpful And friendly personnel. They are very accurate and I’ve used them in the past and we’ll use them again in the future.

Amazing company

Amazing company to work with. They were very helpful in pointing me in the direction of what I needed. Answered all of my questions.

This company is awesome

This company is awesome. They assisting me with all my questions and helped guide me along the way to make sure everything was done correctly!!

Hi Miss Maria I really did a great job…

Hi Miss Maria I really did a great job for me I appreciate her being patient with me throughout the whole process so I thank you guys very much and give you guys an 11 out of 10 rating and I hope you're looking forward to doing more business with you and again thank you very much TD's Backyard barbecue sauce and wings sauce

Amazing customer service

I have worked with RL Labs over the years and they have always been wonderful. Everyone is knowledgeable in their field and will walk you through the process with patience. I always feel like they genuinely care. This last time I needed my sauce tested for an inspector and I needed a rush on it. The first person I spoke with was Alison, she immediately put me in touch with Maria. I can't say enough how much I appreciate Maria and how amazing her customer service is. I also would like to thank Sharon for helping get the certification out so quickly. You guys are great !!!

Have use RL food testing twice now and…

Have use RL food testing twice now and have had a great experience. Will definitely be using them in the future.

I had a fantastic experience.

I had a fantastic experience working with RL Food Testing Laboratory. From start to finish, their team was incredibly professional, responsive, and attentive to detail. They truly go above and beyond to ensure customer satisfaction. The quality of their work exceeded my expectations, and the entire process was smooth and efficient. I highly recommend RL Food Testing Laboratory to anyone looking for reliable and top-tier service. I’ll definitely be using them again in the future!

Disappointing Experience with Communication and Follow-Through

I reached out to RL Food Testing to ask whether they could help interpret shelf-life testing results once my third-party lab data was complete. Maria initially responded that they could assist in estimating a “best by” date, provided that the appropriate testing was done and an NDA was in place — which I had already reviewed. From the start, I politely stated that I preferred to communicate via email for clarity and documentation. Despite this, Maria called me again anyway and then left a voicemail asking me to call her back — disregarding the communication preference I clearly expressed as a potential client. Shortly after I reiterated my request to continue by email, she abruptly reversed her earlier position and stated the service was now “outside of scope,” without explanation. It felt less like a true scope issue and more like a reaction to not having her preferred communication method followed. As a small food business owner, it was disappointing to feel like my boundaries weren’t respected and that a service offer was withdrawn simply because I wanted to communicate in writing. I’ve since moved forward with a more collaborative and flexible lab, and I’d encourage others — especially small producers — to confirm alignment on communication styles early when considering this lab. Edit: in response to the comment below. I have provided Maria all the information needed and also included “ — or clarify what additional information would be helpful — I’d appreciate your input” in my email but she just immediately dismissed and replied “it’s out of scope”. Also, I clearly requested to communicate by email only, but I continued to receive calls and voicemail messages instead. I understand some people prefer to speak by phone, but as a customer, I expected my preference to be respected — especially for a decision that impacts budget and timing. This added to my overall sense that the experience wasn’t collaborative.

They did an amazing job

They did an amazing job. Definitely using them more

Very professional

Very professional, punctual and friendly. Ms. Maria is absolutely a gift to that company. She helped me through the process of acquiring my nutritional labels which made the whole experience of a new life venture even more exciting to take on. Thanks for being so helpful and kind. Rose Randolph

Fantastic to work with.

Professionalism at its best

She was more than understandable and patience very professional indeed

Exactly what we hoped for

Exactly what we hoped for This was the first time I sent a product to a lab for analysis. The communication from query, to confirmation, to delivery of results was seamless. Pricing was fair and the results gave us a clear direction of where to take our product for development. I will definitely use their services again.

Best Experience is a Person Who Listens

Being new to this industry, there were a lot of unknowns. Although I shopped around with other companies, most of the people I spoke with sounded like they wanted to do a quick sale rather than answer my questions. That was not the case with RL Food Testing. When I sent my inquiry Sharon took the time to thoroughly answer my questions and to educate me on what I was trying to do. The value I got from her advice went much further than anything I could have researched or any other company I had come in contact with before. I am grateful to have come across RL Food Testing and look forward to maintaining a relationship with them.

Juice

Fast and great to work with. Very professional.