rowangirl.com (rowangirl.com) has a 1.0 out of 5 rating on OK.one, based on 70 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 99% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 5 of them were added in the last 12 months. Last updated 2026-10-24.
This is a dodgy company. I received poor quality clothing - nothing at all like the images. I have since returned the clothing at my expense for a refund, but they are no longer returning my emails. Do not buy from them - quality and service is shocking - very disappointed!!!
I ordered 2 dresses...the quality was terrible. Nothing like in the video. I went to the web site to see about returns, the same day they were delivered. The web site say you have to REQUEST permission for return. Luckily I used PayPal. All I want is a full refund and they only want to give me partial. Why? Rip off DO NOT ORDER. AWEFUL....JUST TERRIBLE
Sooo horrible! Got 2 dresses they were so poorly made. One dress the material was so off it did not even my butt! I been emailing for a refund and nothing! Such poor quality the dresses were HORRIBLE!!!
Terrible support at Rowan girl dot com is a complete scam email address. They do not respond to any inquiries for a return request. Do not purchase anything from their site. It takes months to arrive.
What a bad expérience! Poor quality! Impossible to have a refund!
Same happened to me!! Emphasizing on what the other reviewer just said here! I also wish I could give 0 stars. Horrible quality. Can't return items. They don't respond to provide a return address. I wish I had seen these reviews before I ordered. It's a SCAM. Do not order from them.
I ordered two dresses from them, and the shipping company says it was delivered, but it wasn't. It appears to be a fake shipping company, but I haven't received my order. I reached out to customer service and was told, "Sorry, but it shows it was delivered." UNACCEPTABLE!!!! I didn't ask for a refund, just my order that I already paid for and that I still haven't received. Terrible customer service!!!
I wish I could give 0 stars. Horrible quality. Can't return items. They don't respond and don't provide a return address. I wish I had seen these reviews before I ordered. It's a SCAM. Do not order from them.
Horrible quality - nothing like the photos. They won't let you return anything. I am kicking myself for falling for this company.
Horrible company. You cannot find a phone number to call. They do not respond to emails. I bought three dresses - none of them are good quality nor fit. I am now just out that $100+ with no option to return. Complete SCAM. Don’t buy from them.
AVOID AT ALL COSTS. POOR QUALITY. TERRIBLE CUSTOMER SERVICE. UNABLE TO RETURN. COMPANY WILL AVOID PROVIDING ADDRESS FOR A RETURN. AFTER 10 EMAILS, THEY FINALLY PROVIDED A RETURN ADDRESS IN CHINA AND THE CUSTOMER PAYS FOR RETURN SHIPPING. I DON"T TRUST THEM AND DOUBT THE COMPANY WILL REFUND MY MONEY IF I RETURN THE DRESS. I'LL BE OUT THE CRAPPY DRESS, MY ORIGINAL PURCHASE PRICE AND THE RETURN SHIPPING. THE ADDRESS THEY EVENTUALLY PROVIDED COMES UP AS A SCAM, IF YOU GOOGLE IT. RETURN ADDRESS FOR ROWAN GIRL (AND PROBABLY SEVERAL OTHER SHAM COMPANIES): Room 207, No. 22, Lane 588, Xinjunhuan Road, Pujiang Town, Minhang District, Shanghai, China. Recipient: candy Zip code: 201114 AVOID AVOID AVOID AVOID AVOID AVOID AVOID
Been waiting on an order for 3 months. They don’t return emails and there’s no phone number. SCAM!
Don't buy from this company, I have been waiting on a refund for over 4 months I sent the items back as the quality was terrible nothing like the photos. There communication skills are disgraceful They DON'T reply to my emails No happy , so disappointed.
Everything is AWFUL about this company. And don’t bother fighting your credit card to get a refund. Such a scam and waste of money.
No refunds possible, no return. I wrote an email asking for help with return. No answer. I found all these reviews and I think there’s no reason to write them at all. Please, don’t buy anything. The quality of the fabric is terrible, the fit is awful.
If I could give less than zero, I would. First of all, it arrived late with no opportunity to cancel vause it was 'in shipment process'. Additionally, they offer a US size scale from which to base your purchase, yet it is NOT American sizes!!! Furthermore, It's nearly impossible to get a refund/exchange because they are located in China. So instead of an exchange/refund, they offer you a tiny refund along with a 30% discount on you're NEXT order; you'd have to be out of your mind to order another thing from them and they know it- hence this illogical offer. They know you can't return to them because it's not worth the fortune to return to China and they certainly do not pay for a return label. I had to do a ton of reaching out and a ton of documentation to open a claim with Pay Pal. I finally got my $ back but it was a HUGE hassle!
I have been trying for weeks to get a hold of someone to help with a return. All I wanted is a return label! The dress I ordered is too small and all I want to do is exchange it for the next larger size. RowanGirl suggested I keep the original order, maybe give it to a friend, then buy a new one. THIS is customer service?! I have sent umpteen emails and Facebook Messenger (which they recommended), and now nobody will respond. This dress was supposed to be for my son’s wedding dress rehearsal. I took it to a tailor but letting it out is cost prohibitive, and even the tailor said the quality isn’t worth it.
My review needs to be NO star! They STOLE an influencers pictures and I thought I was buying from her as I’ve done many times. It wasn’t till I got a message from her that this happened and not to order from this site that it all made sense. Also the order “showed” delivered on Jan 8 and it was nowhere to be found. When I contacted them they said the item hadn’t been shipped yet…. What the heck??? I am going to go through PayPal to log a complaint…. Wish I would have used a regular cc to get my money back. That’s the last time I buy from one of the companies. Just the worst
Run - do NOT buy anything from this company. Return policy, what policy? They sell trash clothes, won’t give address for returns, offer pathetic excuses- that’s if they even bother to respond. I have lodged a complaint with PayPal for their disgraceful behaviour. Good luck if do buy from these scammers.
This company is the worst. Ordered a piece of clothing that was not made right at all, shoulders stuck up 3 inches off the shoulder from the way it was made, ridiculous. They kept giving me the run around with the return slip and asked if I wanted a $7 off this order and 30% off next. I would not order from this company if they were the only ones left. Still no return form. Still asking if I want a discount. DO NIT ORDER FROM THIS company.
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