rvcarefree.com

Fast shipping and exactly what I…

Fast shipping and exactly what I ordered. Good job!

Great people to work with.

I was sent the wrong part

I was sent the wrong part, I ordered a left side spring and received the right side. Also the cardboard tube was broken in the middle. But that was probably the shipping company.

Very helpful and pleasant...

Very helpful and pleasant customer service

Customer Service above and beyond

Taylor verified the P/N ordered actually fit the obsolete manual awning i had. Having a knowledgeable customer service representative who is willing to take the time and effort to make sure the part was going to fit the application is a valuable asset and a true customer service model. Carefree is all i will ever use for RV awnings in the future. She made sure the “ship to” address was good as i was in route to a sporting event and needed it forwarded to my destination.

Great customer service

Good communication

They did a quick turnaround from when I…

They did a quick turnaround from when I ordered and when I received it.

Very helpful customer service

Very helpful customer service. Right part first try. Installation instructions were spot on.

Great customer service and support

Great customer service and support. Awning arms arrived quickly. Easy replacement process for arms that were damaged in windstorm.

Tech support told me exactly what to do…

Tech support told me exactly what to do and what i needed to change out my awning switch. Eased my mind and solved my problem!

Gearbox replacement

Taylor provided very good advice & service

very helpful

thank you for helping me with the awning order.

Was a problem with back order fabric…

Was a problem with back order fabric and had to change to something different 2 times which has prolonged my order.

Great

Fast shipping

No idea if/when will get product

I submitted my order Nov 5th. Customer service contacted me to verify I was ordering the correct product since special order, which I appreciated. I was provided notification of order status update on Nov 7th showing it was "awaiting shipment." Not seeing any changes to order status, I reached out to customer service Nov 12 and was told I would have tracking week of Nov 17. Nov 18 was informed of another delay with shipping and order would not be fullfilled until Dec 2. I checked the status of the order again Dec 3 (a month after submitting order) and still showing "awaiting shipment".

Easy to identify parts

Easy to identify parts, fast delivery

Customer service was superb

Customer service was superb, they help me fine my exact awning replacement, they also double verified by email to make sure about the measurements. Excellent experience, I highly recommend them!

Ordering was easy great quality

Ordering was easy, arrived in good time, was simple to replace and great quality

Wrong part sent

Right part number was sent, but it's obviously the wrong part in the packaging. Doesn't match the online layout picture at all. I have no idea what the part I received goes to. I'll have to call during whatever their business hours are tomorrow to deal with the hassle of the return process, and hopefully get the correct part soon. Packaging was good, but good god....almost $50 for two small pieces of plastic in an oversized cardboard box -- seriously?