Impressive packaging.
The packaging is awesome. it does take a while for the product to get to the United States. I cannot review the serum until I have used it a while. I am totally impressed by the philosophy of Sachi!
About Sachi Skin
Data updated- Website
- sachiskin.com
- Category
- Beauty & Well-being
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 11 reviews
- Replies to negative
- 89% (8/9)
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About this business
We are here to change the way you think and feel about your skin – to always feel comfortable in the skin you are in.Our goal is to bring your skin to its healthiest most balanced state.Powered by ancient heritage botanicals, innovations in dermal science and advances in technologiesour products deliver real results across diverse skin tones using clinically proven ingredientsthat are tailored to the sensitivities of skins of colour.
Written by the business, not verified by us.Is Sachi Skin legit?
Sachi Skin (sachiskin.com) has a 4.4 out of 5 rating on OK.one, based on 78 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 89% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Wonderful
Wonderful, effective products which are well explained and therefore easy to use.
Holy Grail find for my skincare
Sachi products delivers on their promise. I am never going back to any other product simply because it works no irritation and great results. More confident with my looks
Hydrating and Clean
Hydrating and smooth texture. Love how light and clean it is
Great product!
I really like the product. I noticed that when I’m consistent with it and using it regularly, my face feels more radiant and clearer. I feel that my face texture improves too.
Love the products
Love the products - they work.
Unfulfilled order and no communication.
Placed an order in December for a gift for my wife’s birthday and still not received anything, almost 4 weeks later. I’ve emailed them and my wife contacted them via instagram but have received no response. I guess I will have to leave it to my credit card company to resolve. Very disappointing!!
Reply from Sachi Skin2023-01-24
Hi Sat, We are so sorry for the confusion. Your order was shipped on the 9th of January, but was returned to us by the carrier. We reshipped your order on the 23rd of January and it should arrive to you next week. We are taking full responsibility for this issue, but uncertainty remains on UK orders has they have been impacted by strikes in the last 2 months. We will also improve our customer service responses so that you next experience is seemless.
No place to enter discount code
On the website I entered my email to receive 15% off my first purchase but at checkout there was no place to enter the discount code. There was a space for gift cards, but that did not accept my code. While I am looking forward to receiving my purchase it was really frustrating to not be able to use the discount code.
Reply from Sachi Skin2023-01-24
Hi Azona, We are sorry you could not use the discount code. The place to enter the discount is the same as for gift cards. You were in the right place. Can you please email us with your order and the code which was not accepted?
Fast delivery,cute packaging
Fast delivery as promised . product not opened yet but looking forward to it working wonders on my skin as recommended by my dermatologist
Reply from Sachi Skin2023-01-24
Hi Ayodele, Honoured to be taking care of your skin xxx
Firstly excellent products but the…
Firstly excellent products but the customer service is brilliant. Always up front and honest about deliveries and expected timelines. Packaged well and always reliable.
Reply from Sachi Skin2023-01-24
Thank you for taking the time to leave a review. We are humbled to be taking care of your skin xxx
Great!
Everything was really good, the delivery came quickly, the products amazing, really love the pro resilience and retinal serum!
Reply from Sachi Skin2023-01-24
I am happy to hear this. Thank you for taking the time to leave a review!
The transaction was simple and easy.
Reply from Sachi Skin2023-01-24
Hi Diane So happy to hear that your experience from was smooth and easy.
Excited to try your newest serum
Excited to try your newest serum! Love you retinal!
Reply from Sachi Skin2023-01-24
Thank you for taking the time to leave a review. We are humbled to be taking care of your skin xxx
My package arrived late and damaged…
My package arrived late and damaged with half of the products squeezed out of the bottle. I emailed the company and never heard back. The products are already quite tiny so for half of the product to have exploded out means I barely had any product to try. Quite a disappointment
Reply from Sachi Skin2023-01-24
Hi Janny, We are sorry for your poor delivery experience. Although we do not control the part of the experience, we do our best to secure the package. We would still love to help you further. Could you please email us ([email protected]) so that we may help you? We hope to hear from you soon Janny so we can look into your request.
Horrible delivery experience
Horrible delivery experience. First time shipment got lost and received damaged product the second time it arrived. Still trying to resolve issue with customer service however response is slow. Not impressed.
Reply from Sachi Skin2023-01-24
Hi Heidi We are sorry for your poor experience. Your order was lost by Royal Mail and it is unfortunately out of our control. We hope that the free replacement for the damaged product could make the situation better. We are incredibly sorry for this and as a result we have refunded you the full amount of your order.
Amazing Results!
The TPC is my true holy grail! I love that it pairs well with any actives in my routine, and it helps with my hyperpigmentation without any irritation. Need to stock up on this 💖
Reply from Sachi Skin2023-01-24
Thank you for the feedback Karolina. We are delighted to be taking care of your skin.
Great product
Great product, and non drying! Did not experience much irritation with this retinaldehyde product compared to others I’ve tried.
Reply from Sachi Skin2023-01-24
I am so happy our Ayurvedic Retinoid System is working. It's magic for your skin.
Too strong
Too strong , made my skin irritated
Reply from Sachi Skin2023-01-24
Hi Dhanya, I am so sorry you experienced disappointment with our product. The Ursolic Acid and Retinal Overnight Reform uses a powerful form of Vitamin A (Retinal) and requires careful and progressive use. We created a protocol to use it correctly and maximise results, and we will do better in sharing this information. It is now available on our Instagram @sachiskin, and in the product FAQ section! Please can you email us over at Sachi Skin ([email protected]) and if you can let us know how you used and layered the product, we would love to give you personalised recommendations.
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