Support was very helpful in recovering…
Support was very helpful in recovering Videos that I thought I had lost!
About screenrec.com
Data updated- Website
- screenrec.com
- Category
- Electronics & Technology
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 108 reviews
- Replies to negative
- 88% (7/8)
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Is screenrec.com legit?
screenrec.com (screenrec.com) has a 4.6 out of 5 rating on OK.one, based on 108 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 88% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 88% of negative reviews. Last updated 2026-08-11.
What people say
ATTENTION, PAID PLANS ARE A SCAM!
ATTENTION, PAID PLANS ARE A SCAM! They show you 4k button before upgrading into a paid plan, but after you have upgraded the button DISAPPEARS, the quality is the SAME SHIT as on free plan - BLURRY. Even after purchasing their most expensive plan, Its not possible to film for youtube. Too low quality. Asked refund 1 minute after upgrading once realized there is no significant quality difference. They say they DONT DO REFUNDS even if they MISLEAD customer into thinking about ability to screenrecord in high quality. What a SHADY company. Lost €572.91.. Just so that anybody won't think its a fake review from competitor, i was taking with DEYAN SHKODROV through emails before getting ghosted, and my invoice number is 1000100439. Use TimeBolt for screen recording - thank me later!! - AND ITS FREE!
Reply from screenrec.com2026-05-01
Hi, we’re sorry to hear you had a frustrating experience, but we’d like to clarify a few points. After ScreenRec is downloaded and an account is created, users receive access to all premium features as a 30-day trial, including 4K recording. This gives every user the opportunity to test the recording quality before deciding whether to purchase. After the trial, users can either upgrade or continue on the Forever Free plan, which has limited functionality as shown on our pricing page. Our support team also explained that recording quality can be adjusted inside the app under Settings > Recording Quality. Under Custom, the quality can be increased up to 100%. Depending on the system, enabling GPU acceleration or switching to a different codec may also improve recording quality. Regarding refunds, ScreenRec is provided under our Terms and Conditions, which clearly state that we do not provide refunds or credits for cancellations, downgrades, or unused portions of services on an open account. We’re not trying to mislead anyone. We provide a full trial specifically so users can test all features before making a purchase decision.
The capture is smooth and lightweight.
Extremely useful app for screengrabs/recording
Extremely useful app! Has a small floating 'taskbar' which gives you access to Photo/Video/Captures. Can also use Alt+S to bring up the screengrab cursor. There's a Free version, which works well, or a paid version which allows higher quality recordings.
Great little program that's affordable and easy to use
This is a useful program that lets you record video and take screenshots. It's affordable and reliable. Definitely was a good choice.
its very easy to use and recird videis…
its very easy to use and recird videis in great quality
The help team at ScreenRec
The help team at ScreenRec was very glad to help with my problem. They provided me with clear instructions and possible solutions. The response was quick and efficient.
Nice software
Nice software, It's help me for capture the moments when i show anything to my team or customer so at least i can record.
VERY EASY TO USE AND VERY GOOD QUALITY
Easy to Use + FREE
Works well.
flexible and free
Love it
Love it. It is easy !
Seamless Recording Software
Simple and straightforward process
No payment receipt!
I needed a receipt for reimbursement purposes, but none was provided—only a thank-you note. This is disappointing and unprofessional.
Reply from screenrec.com2026-04-01
Hi Arya, sorry for the frustration. To download your receipt, please log in to your account here: https://member.screenrec.com/panel/#signin, then go to Account > Payments and cards. Next to the invoice, click Preview and then print or save it as a PDF. If you still have trouble, please contact us and we’ll help.
Quite convenient & very easy to use!
They make it quite convenient to capture and save both videos and screenshot. Great product!
Quality reduction for free version
When I first started using Screenrec it was fabulous. Honestly I was so impressed at its simplicity and ease of use. However, they have now introduced paid version and suddenly the free version is rubbish. The quality of the video is really bad, there's an annoying glitch at the beginning of recording so you don't fully know when recording has started so this means videos need to be edited before sharing. I understand they are a business and want to make money but how can I trust them to maintain the quality I pay for? What's to stop them introducing paid tiers and suddenly my paid low tier becomes rubbish? Nope. I'm not paying a company that thinks it's ok to reduce value in order to make the paid version desirable.
Reply from screenrec.com2026-04-01
Hi Ruby, thank you for the honest feedback. We’re sorry to hear this has been your experience. For the video quality issue, please open the ScreenRec app Settings screen, click the gear icon next to Video Quality, and make sure the quality slider is set to maximum.
highly reccomended
i lovedddd it alot ,helped me and has helping me v much ,id just suggest you guys try stuff like record a certain tab or window asw but overall i love it,its been over a year i think since i have started using screenrec
I had an issue with my subscription not…
I had an issue with my subscription not being activated after payment, but the support team responded quickly and resolved the problem efficiently. They were professional, helpful, and ensured my account was properly upgraded. I appreciate the fast response and good customer service. Thank you for your support!
the record notification pop up is too…
the record notification pop up is too big - pops withing the screen record area - it could be smaller and made to pop up outside of the record area.
good stuff
good stuff - easy to use - great results