Selkirk Sport - Pickleball

Selkirk is not friendly to return/exchange

I bought a paddle from their website for a Xmas present for a family member. By the time I gave the gift and was told that this was not quite what they wanted, my 30 day return window had expired. I wrote to Selkirk to ask if I could either return or exchange the paddle a week after the end of this 30 day window and was told that I was out of luck. This seems very inflexible considering I would be happy to exchange the paddle for an appropriately sized one. Partially my fault, but I am disappointed in Selkirk's customer service.

The customer service and…

The customer service and representatives have always been so friendly and understanding. It's always easy and straightforward process with Selkirk.

Thanks for responding quickly and…

Thanks for responding quickly and getting my problem resolved quickly, great company.

Quick and fair

Great products and great service!!

The customer service agent was kind

The customer service agent was kind, efficient.

As a new pickleball player

As a new pickleball player, it is disappointing to have this be my first experience with a company that is widely regarded as a premier brand. I made a purchase during the holiday season specifically requesting expedited service and was genuinely excited to invest in my first high-end paddle. Unfortunately, the experience fell well below expectations. Despite multiple attempts to resolve the issue, communication was extremely limited. Customer service availability extending into 2026, rejected emails, and a lack of response across multiple channels—including Instagram, Facebook, Shop, and Affirm—left no clear path for assistance. Even my bank was involved in attempting to rectify an order that ultimately did not process until three business days after the original purchase date. For a brand positioned at a premium level, the lack of accessibility and timely communication is concerning. Expedited services, in particular, require clear and reliable support, which was not present in this case. I hope that, over time, improvements are made to customer communication and order resolution processes. At present, however, I cannot justify a rating higher than one star given the repeated unsuccessful attempts to obtain support and clarity regarding my order. Selkirk would benefit from realigning its customer service practices to better honor customer needs, orders, and expectations—especially for first-time buyers.

Great experience with Selkirk

Great experience with Selkirk. I was on vacation and they held a Boomstik for me that was difficult to get. Excellent service.

Great servic and customer assistance

Great service and customer assistance

Very fast warranty response to get a…

Very fast warranty response to get a new Boomstik paddle (next day approval). Awaiting my replacement paddle to ship!

Top tier product and great customer…

Top tier product and great customer service.

Fantastic customer support

Fantastic customer support. Never had an issue getting warranty coverage. They always address the problem and resolve extremely quickly. They have a customer for life

Needed to exchange a racket I…

Needed to exchange a racket I purchased. Proceed was straightforward. Quick response to my questions

The product is great

Great customer service

Superb customer service and after sales…

Superb customer service and after sales support

Great service and super friendly,fast…

Great service and super friendly,fast response

Top Notch Warranty

Made a warranty claim that was handled in the best possible way, Simple process, and quick and positive results. Not only are their paddles of the highest quality, but their after sales service is outstanding.

Phenomenal company with excellent…

Phenomenal company with excellent products

Great experience

Asked a question regarding paddle specs and prices, service agent reached out promptly and answered all my questions and then some. It's great to see awesome equipment with service to match.