Exceeded my expectations!
Everything I expected and more! The Sugar Free selections are awesome.
About New.SeriousSips.com
Data updated- Website
- serioussips.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 27% (4/15)
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About this business
Big Train, Ghirardelli, Monin, David Rio & more - quick shipping, friendly folks! Connect with us on Facebook: https://t.co/MjheifD2tc
Is New.SeriousSips.com legit?
New.SeriousSips.com (serioussips.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 27% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Big train chai is awesome
Big train chai is awesome. Try it you will love it.
Good price
Good price, fast delivery and the correct item. Will comment later after use of the product.
All the flavor with none of the calories
I’m using the sugar free syrups in margaritas in place of Cointreau. Great flavor with no sugar or alcohol. The tequila is enough!
Easy to do business with.
Fast and website was easy to maneuver
Fast and website was easy to maneuver. Free shipping would be a bonus.
Great product and price.
Great products, great prices and fast shipping!
Enjoyed finding the SeriousSips site…
Enjoyed finding the SeriousSips site and very happy with my first order.
Delicious Tea
Delicious Tea, full of aroma and flavor! Buy this good quality tea and good price.
It took too long for the delivery
It took too long for the delivery. 2 weeks is much too long.
Great quality products...reasonably…
Great quality products...reasonably priced! Fast shipping and great customer service!
Next time...Amazon Prime!
First my order was shipped to New Jersey and I live in Utah. So I contacted the company and they said my order had been damaged and asked if I would like them to send another one. I told them, of course I would like my item shipped since I had paid for it! Then I was shipped the wrong product. I ordered pina colada puree and was sent pina colada smoothie mix. Not the same thing! So I contacted the company again and had to send pictures of the incorrect product along with screenshots of my original order. Finally I received the correct product about 5 weeks after my initial order. Utimately, I did receive my product, but shipping was a slow process and since I had to go through it 3 times, that meant I did not get my product in time for the party I planned on using it for. Next time... Amazon Prime!
Reply from New.SeriousSips.com2019-06-19
Hi Traci, Thanks again for your order, your patience, and for taking the time to give us feedback! We are so sorry this experience wasn't a smooth one. The initial damage by the carrier was unfortunate, and to then receive the wrong replacement product is understandably frustrating. We do routinely ask for photos when damaged or incorrect items are received, so we can hold the shipping carrier accountable, or review with our warehouse team. It is not our intent to introduce a hurdle, and we're sorry for any additional frustration that caused. We're so sorry you didn't have it in time for the party. Our focus was on getting you the correct products, but with that resolved, we are happy to refund your shipping cost for this order. Thanks again for reaching out, and we do hope you'll consider us next time! Best regards, Chris Serious Sips
Excellent prices and speedy shipping!
Very quick shipping
Very quick shipping. Accurate order.
Very fast shipping
Very fast shipping. I received my order in three days. Just like I ordered on Amazon but a lot cheaper even having to pay for shipping. I will be a returning customer.
Service and price and shipping is…
Service and price and shipping is awesome!
Reasonable prices
Reasonable prices, fast shipping
Love the consistency of your good…
Love the consistency of your good service and products.
Trinity AJSUnited States · 3 reviews · Verified ·
Terrible customer service
I've been ordering from serious sips for a while now and this was by far the worst experience I've had with them so far. I ordered a blueberry syrup that I knew wouldn't ship for a week and I was willing to wait that week. However, it went by and still nothing shipped. I checked the website again and it said it would take another week! No communication to me saying what had happened. I had to search myself. I contacted customer service and the help was condescending and kept repeating that I should have checked the date since it said it would be a wait. All I said was that I'd appreciate more communication in the future since I was waiting on other parts of my order. I then asked if my stuff could be sent separate from the blueberry because I didn't want to switch brands. Hard no. I settled on getting the torani brand which I'm much less fond of and got yet another reply about checking dates. I work in customer service also so I'm not saying the customer is always right, but I do think the customer always deserves an apology when something goes wrong. My friend, I realize adding an out of stock item to my cart may take a bit, but perhaps you should give more realistic dates if it's not going to be back in stock when you say it is. All of that aside, I've been less than impressed with the shipping methods and overall quality of syrup pumps. I just bought one 2 months ago and this order carried a replacement for it because it already broke. This is by far the cheapest place to buy syrups if you don't want to go the webstaurant method so you get what you pay for.
Fair prices
Fair prices, fast shipping.
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