shop.animalbiome.com (shop.animalbiome.com) has a 4.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has not yet replied to negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
I love this product!!!
I was recently laid off and emailed their customer service team because I really needed the products (I have purchased more than once), but I wasn’t in a position to purchase at that particular moment.
I was told just to watch for a discount code in a newsletter or request a refund. I didn’t want a refund, was just hoping for a discount code or sample to help during my time down. That was disappointing given dogs that use these products, generally really need them, and insurance doesn’t help with this product and they do not accept care credit.
M
Marion S · 4 reviews · Experienced 2025-01-22 ·
★★★★★
Subsription System's A Nightmare
This is the worst account set up I've ever seen. They are using Shopify but you set up an account through shop.animalbiome only you can't see your subscription informaiton -- just your oders once they go out. So I wound up with two subscriptions. When I realized my mistake I tried to cancel one and discovered I couldn't find it and can't elminate a payment method or anything. Somehow I'm "signed up" but can't change anything. Plus you have to write them or call them to change anything and they aren't getting back to me. (Calling also tells you AFTER several minutes on hold to leave your number for a call back, which you never get.)
