So great to work with a smaller company…
So great to work with a smaller company that pays attention to the detail details I appreciate the quality of the product and the timely frame. They shipped it out.
About Carpenter Core
Data updated- Website
- shop.carpentercore.com
- Category
- Home & Garden
- Location
- United States · Gurley
- Status
- Unclaimed
- Last 12 months
- 30 reviews
- Replies to negative
- 100% (1/1)
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Is Carpenter Core legit?
Carpenter Core (shop.carpentercore.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Customer service was very good, but...
Customer service was very good, however, the box itself should have had a closure on it. I ordered the hinges, thinking that would include a closure as well, but it did not. The magnums just fit in the box very, very tightly, so I think the box should be 1/8" longer as well. I had to wrap this as a gift and had to secure the box with 2 rubberbands which wasn't ideal, but I didn't want the recipient to open it and possibly break very expensive bottles of wine.
Reply from Carpenter Core2024-12-17
Thank you for your feedback, and I'm glad to hear you had a good experience with our customer service! We truly value your input as it helps us improve. I’m sorry to hear the box did not meet your expectations. While hinges are offered as an optional upgrade, they do not currently include a closure mechanism like a clasp or magnets. This isn’t explicitly stated in our description, and we realize clearer wording could help prevent misunderstandings. We’ll look into improving the listing by adding a note about closures or offering them as an option. Regarding the fit for your magnum bottles, we design our boxes with interior dimensions that fit most large 1.5-liter magnum and champagne bottles, as described in the listing. Since magnum bottles vary in shape and size, we aim to strike a balance between accommodating most bottles and avoiding excess space that can detract from presentation or cause shifting. That is why we clearly state the actual dimensions in the listing, so customers can verify the fit for their specific bottles. However, we’ll take your comments into account as we continually refine our products. As a token of appreciation for your thoughtful feedback, I’d be happy to discuss a solution or offer to make this right. Please feel free to reach out to us directly. Thank you again for your insights. We hope to have the chance to serve you again and provide a product that fully meets your expectations!
Product arrived on time and looks great!
Product arrived on time and just as expected. I will be ordering from them again for company gifting crates.
First Class All The way
Alan was great to work with. Listened to what we wanted to achieve and then helped design and build exactly that. First class all the way!
The product arrived in a timely …
The product arrived in a timely manner. The Quality is great.
Quality product and good communication
Great communication, fast shipping, high quality product!
Great craftsmanship and customer service
Perfect
Perfect; thank you
Great product at a great price
Great product at a great price. Loved that for sssampke first to see what it looked like with our logo on it.
Wonderful customer service and top…
Wonderful customer service and top notch craftsmanship. We have worked with Alan on a few projects now, and he always exceeds expectations!
Looks great
Looks great. Sturdy.
Great boxes and service.
Beautiful and Well-Made
The boxes are well-made and as described. They arrived within a few working days. They have a rustic beauty and would make great gift boxes or display items, but I was looking for boxes of untreated wood to protect the rhizomes of aquatic plants from being eaten while the plants are getting established. With the lids secured, I think they will work for this purpose as the roots can grow out through the bottom slats and the shoots should find their way out through the top slats.
Smooth experience, quality crates
Smooth experience, quality crates; arrived quickly and well-packaged. Would definitely recommend.
Attentive and Patient
The attention to detail of what the customer wants was great and appreciated. The owner is a great guy and obviously cares about his customers.
Great Service & Products
Everything always arrives on time and in perfect condition.
Well-made product
Well-made product, great customer service!
Great customer service
Great customer service! Quick turn around and respinse ! great product
fast on time delivery.
fast on time delivery.. great quality
The personalized crate is lovely.....a…
The personalized crate is lovely.....a fun birthday surprise for a special friend. It arrived quickly and non damaged.