Tried to cancell and order because I…
Tried to cancel an order because I added an item. Instead it doubled up Tried to call 3 times during the week and phone recording said the business was closed. Eventially got a direct line to a rep and was told i would have to pay a restocking fee. Installed the parts and they immediately failed due to ruptured bladder expelling brake fluid out of the electrical contacts causing brakes to fail. I called the rep and explained and was informed those brake switches never fail and implied I could not get a refund. Issue has still not been resolved and email communication is marked as undeliverable as spam.
Hi Richard, Thank you for shopping with So Cal Imports. Customer satisfaction is our highest priority, and we are very sorry you are unhappy with the product and or service you received. We stand by our products 100% regardless of where they are manufactured. We are happy to accept returns as long as they are within our return policy thresholds. We are sorry to hear about your experience. After reviewing your order, we found that your initial cancellation request did not include an order number, so our team requested that information in order to process your request. Unfortunately, we never received a response, which prevented us from making changes before the order was processed. Regarding the brake switches, our team has been in contact with you and is working toward a resolution. As discussed, we have agreed to provide a prepaid return shipping label so all four switches can be returned for inspection, and once they are received, a refund will be issued. We also understand that some of our email responses were being routed to your spam folder, which unfortunately made communication more difficult. We appreciate your patience as we work to resolve this matter and look forward to bringing it to a satisfactory conclusion. If you have any further questions, don't hesitate to contact us during regular business hours, or you can email [email protected]. Thank you, Team So. Cal. Imports