Finally received my product
Finally received my product. Really enjoying the juice. Looking forward to future business with Solace.
About Solace Vapor
Data updated- Website
- solacevapor.com
- Category
- Food, Beverages & Tobacco
- Location
- United States · Simi Valley
- Status
- Unclaimed
- Replies to negative
- 52% (15/29)
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Is Solace Vapor legit?
Solace Vapor (solacevapor.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews. Last updated 2026-08-12.
What people say
The flavors are just not very good
Amazing service
Amazing service, I asked them to apply a discount that I had forgot to enter and they said no problem. Amazing service and the best mint juice in the game.
Reply from Solace Vapor2021-02-08
Brennan, thank you so much for taking the time and sharing such an excellent review. We are so happy that you are satisfied with our products and services. Please know that customer service is our top priority and we are always here for you! Once again, we appreciate your positive feedback.
Always delivered in a timely fashion
Always delivered in a timely fashion. Mint juice smooth w/ just the right kick.
Reply from Solace Vapor2021-02-08
Martelle, we appreciate you sharing such an amazing 5-star review with us. We are so happy that you are enjoying our Mint juice. Please feel free to reach out to us anytime; we are always happy to help. Once again, thank you for such positive feedback!
Wonderful customer service
Wonderful customer service! Thank you so much!
Reply from Solace Vapor2021-02-08
Rye, thank you so much for taking the time and sharing such a great review. We are so happy that you are satisfied with our services. We put customer satisfaction as our top priority and truly appreciate you as a Solace Solace. Please do not hesitate to contact us if we can be of any assistance.
I placed an order and right after
I placed an order and right after, i noticed that i made a mistake on one of the liquids and instead of 3mg nicotine i ordered 6mg. I sent an email for someone to fix it for me since i couldn't cancel the order and there was no customer service phone number on the website, i also googled the company and found a number, the lady that answered the phone told me that was the "factory" number and said she would have them contact me. i never got a response from anyone to this day. very frustrating.
Reply from Solace Vapor2021-02-08
Ramon, thank you for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept our apologies for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.
Excellent customer service A+++++
Excellent customer service, couldn’t ask for a better company to deal with, highly recommended excellent products
Reply from Solace Vapor2021-02-08
Anthony, thank you so much for taking the time and sharing such an excellent review. That is so great to hear! Customer satisfaction is our top priority and we will ensure you always enjoy same high quality of products and services as you have. Thank you for being a loyal customer of Solace. Once again, we appreciate your positive feedback!
I ordered 2 bottles back in November
I ordered 2 bottles back in November. Was shipped one. Tried to get ahold of customer service for about two months via email and phone. Finally got a response and they said they would ship out the other bottle. That was about three weeks ago, still haven't gotten it. Sent another email and haven't heard anything back.
Reply from Solace Vapor2021-02-08
Jennifer, thank you so much for sharing your feedback with us. We sincerely apologize for the delayed response and poor communication. We are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.
They really messed up two of my orders but fixed it
They really messed up two of my orders but after several emails they made it right and corrected their mistakes and used UPS instead of USPS
Reply from Solace Vapor2021-02-08
Larry, thank you so much for leaving us such a wonderful review. We are so happy that we were able to resolve the issues quickly and gain your trust back. Please know that we highly value your feedback and appreciate you being a loyal customer of Solace! Please do not hesitate to contact us if we can help you with anything.
I placed my order with them on November…
I placed my order with them on November 30. Paid for the order and heard nothing from them for weeks. After numerous calls and emails to customer service I heard nothing back in response. After I had given up hope and accepted the fact that they robbed me they finally emailed me back. On January 14. No way to do business. Finally got my order after such a hassle. Never again
Reply from Solace Vapor2021-02-08
Jon, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.
Great selection
Great selection, super nice staff. Would recommend them to everyone
Reply from Solace Vapor2021-02-08
Dear Jessica, we appreciate you taking the time and sharing such an amazing 5-star review. We are so happy that you enjoy our variety of flavors. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we will ensure you enjoy the same high quality products as you have!
While the shipping was fast
While the shipping was fast, unfortunately the product was disgusting. I was really looking forward to it.
Reply from Solace Vapor2021-02-08
Trey, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! We will ensure to submit your feedback to our R&D department. Please know that we had to update all of our juices because of PMTA regulations and our PMTA application features several updated and new flavors in a variety of different strengths and sizes. Mint is among the Solace portfolio submitted to PMTAs; available in: 30ML bottle sizes, with 36 & 48MG nicotine strengths. Please feel free to send an email at [email protected] and we would love to send you a replacement free of charge.
Fast shipping!
Reply from Solace Vapor2021-02-08
Jill, we appreciate you leaving us such a great 5-star review. That is great to hear that your received your package faster than expected. Please feel free to reach out to us if you have any questions or concerns; we are always here for you.
Quick delivery and quality products
Reply from Solace Vapor2021-02-08
Michael, we appreciate you taking the time and sharing such an excellent review with us. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we will ensure you enjoy the same high quality products as you have!
I would have given a “5-star” rating if…
I would have given a “5-star” rating if it wasn’t for my order taking a week to get here. Paid $5 for shipping... but delays might be due to USPS, not Solace.
Reply from Solace Vapor2021-02-08
Robert, we really appreciate sharing your feedback with us. Please note, that due to COVID-19, USPS is experiencing very heavy delays on all orders. We are in the process of partnering with alternative shipping couriers to prevent any further delays. We apologize for any inconvenience. Customer satisfaction is our top priority and thank you for bringing this to our attention!
Quick order and delivery.
Reply from Solace Vapor2021-02-08
Dear Heather, we appreciate your amazing review. It is really great to hear that you are satisfied with our services. Customer satisfaction is our top priority and we do possible thing to make our customers happy! Please feel free to reach out to us anytime.
Amazing juices great timing for…
Amazing juices great timing for shipments
Reply from Solace Vapor2021-02-08
Carlos, thank you for taking the time and sharing your feedback with us. We are so happy that you are enjoying our juices. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we will ensure you enjoy the same high quality products as you have!
Great Experience!
Fast shipping, easy checkout and age verification! Will buy again! Thanks Solace!
Reply from Solace Vapor2021-02-08
Ricky, we appreciate you leaving us such an excellent review. Please know that customer satisfaction is our number one priority and we are always here to help you with anything we can. Once again, thank you for such positive feedback.
You force us to pay for 2 day shipping
You force us to pay for 2 day shipping. Yet I placed my order on Dec 20 as of Jan 4 I still have not received it. I received an email with a reply stating they emailed me a $30 credit. I have not received an email, nor do I see a credit on my account. I would love to order more of the same juice using my credit.
Reply from Solace Vapor2021-02-08
Kelly, thank you so much for sharing your feedback with us. We sincerely apologize for the delayed response and poor communication. We are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We will work hard to make this right for you and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.
I paid for express shipping they never…
I paid for express shipping they never came and it shows delivered. I text them and they never replied
Reply from Solace Vapor2021-02-08
Egzona, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.